🧭 Overview
The LLM Visibility feature in Site Explorer analyzes how often and how accurately large language models (LLMs) reference your brand or domain. If the tool appears to be pulling data for the wrong domain, it is likely related to how the domain is configured in your project. This article explains what to do if you encounter this issue.
⚠️ Why the Wrong Domain May Be Tracked
LLM Visibility analysis is tied to the domain associated with your Site Explorer project. If the domain configured in your project does not match the exact URL you intend to track — for example, due to a subdomain mismatch or a different top-level domain — the visibility data may reflect a different entity than expected.
🛠️ What to Do If You See Incorrect Domain Data
If your LLM Visibility report appears to be tracking the wrong domain, this is a known issue that requires investigation by our support team. Because the resolution depends on your specific project configuration, our team will need to look into the backend details to identify the cause and apply the correct fix.
To help our team resolve this as quickly as possible, please have the following information ready when you reach out:
- The name of the affected Site Explorer project.
- The domain that is currently being tracked (as shown in the project).
- The correct domain you expected the project to track.
- Any relevant timestamps or screenshots showing the incorrect data.
✅ What to Expect
Once our team reviews your project, they will advise on the appropriate next steps based on your specific configuration. Do not attempt workarounds that could affect your project data before speaking with support.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.