Why Does My Plan Look Wrong?
If you are on a paid plan but notice a different plan name displayed somewhere in the platform, your account and billing may still be unaffected. A display discrepancy between what you expect to see and what is shown can occasionally occur.
Because the specific cause of a plan display discrepancy can vary by account, our support team will need to investigate your account directly to identify what is happening and confirm your correct plan status.
What to Have Ready When You Contact Support
To help our team resolve this as quickly as possible, please have the following information ready before reaching out:
- The exact plan name you believe your account should be on
- A screenshot showing the incorrect plan display
- The email address associated with your Search Atlas account
- The approximate date when you first noticed the discrepancy
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.