## **Why Does My Plan Look Wrong?**

If you are on a paid plan but notice a different plan name displayed somewhere in the platform, your account and billing may still be unaffected. A display discrepancy between what you expect to see and what is shown can occasionally occur.

Because the specific cause of a plan display discrepancy can vary by account, our support team will need to investigate your account directly to identify what is happening and confirm your correct plan status.

## **What to Have Ready When You Contact Support**

To help our team resolve this as quickly as possible, please have the following information ready before reaching out:

- The **exact plan name** you believe your account should be on
- A **screenshot** showing the incorrect plan display
- The **email address** associated with your Search Atlas account
- The **approximate date** when you first noticed the discrepancy

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.