🔍 Overview
If you believe you are owed a refund for a charge, unused credit, or a failed purchase in Search Atlas, this article explains how the refund process works, what information you need to have ready, and how to connect with a human agent who can review and escalate your case.
💳 What Types of Refunds May Apply
Search Atlas handles several types of refund scenarios. Understanding which category applies to your situation will help speed up the review process. Common examples include charges that were not applied as expected, orders that were not fulfilled, billing errors, or unintended subscription renewals. Because each case is unique, a human agent will need to assess your specific situation and determine eligibility.
📋 What to Prepare Before Contacting Support
Because refund requests require human review, having the right information ready will help our team resolve your request faster. Before reaching out, gather the following:
- Your account email address used to log in to Search Atlas.
- The date of the charge you are disputing.
- The amount charged and the payment method used.
- A brief description of what happened and why you believe a refund is warranted.
- Any relevant order IDs or transaction references visible in your billing history.
🚫 What the AI Support Agent Cannot Do
The Search Atlas in-platform chat may initially be handled by an AI support agent. It is important to know that the AI agent cannot approve, process, or confirm refunds. If you have received any guidance from the AI suggesting a refund has been approved or denied, please disregard that response and request to speak with a human teammate directly. Only a human member of our team has the authority to review and action refund requests.
🔁 How to Escalate to a Human Agent
To have your refund request reviewed by a real person on our team, reach out through the support chat and ask to be connected with a human teammate. Provide your account details and a clear description of your refund request, including any transaction references you have gathered. Our team will review your case and follow up with next steps, including any credits or adjustments to your account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.