💡 Overview
We understand that unexpected charges can be frustrating. This article explains our refund policy, what options are available if you believe you've been charged in error, and how to avoid a credit card dispute — which can delay resolution for everyone involved.
📋 Our Refund Policy
Search Atlas offers refunds under the following conditions:
- Cancellation within the policy window: If you cancel your subscription and request a refund within the eligible window outlined in our Terms of Service, you may qualify for a full or prorated refund.
- Billing errors: If you were charged incorrectly — for example, billed twice or charged after a confirmed cancellation — we will investigate and issue a correction promptly.
- Outside the policy window: Refund requests made after the eligible period has passed are reviewed on a case-by-case basis. Approval is not guaranteed, but our team is committed to finding a fair resolution.
❌ What Happens When You Cancel Your Account
Cancelling your Search Atlas subscription stops future billing but does not automatically trigger a refund for the most recent charge. Here is what to expect:
- Your account remains active until the end of the current billing period.
- No further charges are made after cancellation is confirmed.
- Any refund eligibility depends on when the cancellation was requested relative to the last charge date and our stated policy window.
If you cancelled and were still charged after that date, please contact our support team immediately — this would be treated as a billing error and investigated right away.
⚠️ Before You File a Credit Card Dispute
We strongly encourage you to reach out to our support team before initiating a chargeback with your card issuer. Here is why this matters:
- Faster resolution: Our team can often resolve billing concerns within one business day. A chargeback process with your bank can take weeks.
- Account standing: Chargebacks may result in account suspension while the dispute is under review.
- Better outcome: Working directly with us gives you the opportunity to explain your situation and receive a fair, personalised review — something a card dispute process does not offer.
We take every billing concern seriously and will always review your case with care.
🔍 How to Submit a Refund Request
To request a refund or report a billing concern, follow these steps:
- Log in to your Search Atlas account.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our support team.
- Provide the following details to help us resolve your case quickly:
- The charge amount and date
- The last four digits of the card that was charged
- The reason for your refund request
- Whether your account has been cancelled
Our team will review your account history, verify the charge, and respond with next steps as quickly as possible.
🛠️ Common Billing Scenarios
- Charged after cancellation: If your account was confirmed as cancelled before the billing date, this is treated as a billing error and we will issue a refund.
- Forgot to cancel before renewal: We will review your request. While refunds outside the policy window are not guaranteed, we will do our best to find a resolution that works for you.
- Charged for a plan you did not recognise: This may indicate an account access issue. Contact support immediately so we can investigate and secure your account.
- Duplicate charge: If you were billed more than once for the same period, we will correct this and issue a refund for the duplicate amount.
💬 Need Help Now?
If you have a billing concern or would like to discuss your refund eligibility, do not wait. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.