💳 Fix OTTO Billing and Slider Issues

💡 Overview

OTTO billing and slot displays can occasionally show outdated information after reducing your OTTO allocation. For example, your account may have been reduced by two slots, but the billing page may still display the previous charge of $630 instead of the amount for nine slots.

🔍 Why the amount may look incorrect

Billing and quota updates may not appear everywhere at the same time. A temporary display issue can cause the following:

• The previous slot count remains visible after a reduction.
• The billing amount does not immediately reflect the updated number of slots.
• A top-up window shows an incorrect price or does not clearly show the amount already owned.

These are display or synchronization issues and do not necessarily mean your account was charged incorrectly.

✅ Check your current OTTO allocation

1. Open OTTO SEO from the left sidebar.
2. Select All Sites to review the sites assigned to OTTO.
3. Check the active site count and confirm that the reduced slots are no longer assigned.
4. Open Overview and use Scan if the page appears out of date.
5. Refresh the page, then review the billing or top-up information again.

💰 Understanding a charge after reducing slots

Your expected charge should be based on the active OTTO slots after the reduction is fully applied. If you should have nine slots but still see a charge based on eleven, allow time for the billing display and account quota to synchronize.

Do not purchase additional slots while the displayed amount is being corrected. First confirm the active slot count and check whether the amount updates after refreshing.

🛠️ Fix the slider display issue

If the OTTO slider, slot selector, or related controls appear stuck or display unexpected values:

1. Refresh the page.
2. Return to OTTO SEO → All Sites, then reopen the relevant OTTO settings.
3. Confirm the active and frozen site counts before changing the slider.
4. Make one change at a time and wait for the update to finish.
5. Check the displayed slot count and billing amount again.

If a slider or other page control behaves incorrectly across multiple refreshes, avoid repeated changes. The issue may be limited to the interface display rather than your actual allocation.

📋 What to include when reporting a mismatch

If the charge and active slot count still disagree, record the following before contacting support:

• The number of slots you expect to have.
• The number of active slots shown in OTTO SEO → All Sites.
• The amount displayed on the billing or top-up screen.
• When the slot reduction was completed.
• A screenshot showing the mismatch, if available.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.