🔍 Overview
Following a recent billing system migration, some customers have noticed that their Publisher Exchange invoices are no longer visible in the same location as before. This article explains what to do if you are affected.
📄 Where to Find Your Invoices
All invoices — including those related to Publisher Exchange — should now be consolidated under the Billing section of your account. Check your account's billing area for a full list of invoices, including any historical records that existed prior to the migration.
If you need to download an invoice, locate the relevant entry in your billing history and save a copy for your records.
⚠️ Why Invoices May Appear Missing
The billing migration consolidated multiple billing sources into a single unified system. As a result:
- Invoices that were previously generated under a separate Publisher Exchange billing flow may now be listed alongside all other account invoices in a single view.
- If your account had activity before the migration, some historical invoices may take additional time to appear fully.
✅ What to Do If Invoices Are Still Missing
If your Publisher Exchange invoices are still not appearing after checking your billing section, here are a few things to check:
- Check the correct account: Ensure you are logged in to the account that was used to make the original Publisher Exchange purchases.
- Review all invoice entries: Some pre-migration invoices may be listed under slightly different descriptions. Scroll through the full list before concluding that an invoice is absent.
- Contact support: If invoices remain missing after the above steps, our team can investigate on the backend and locate the records tied to your account. Have your account name, the approximate dates of the missing invoices, and any relevant order details ready when you reach out.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.