🔍 Understanding the Error
If you are seeing a REST API sync failure or a "Brand Vault not connected" error while using Content Genius, these are known issues that our engineering team is actively investigating. These errors can prevent content from being published to WordPress and may affect access to your saved brand guidelines.
⚙️ What to Gather Before Reaching Out
To help our team diagnose and resolve these errors efficiently, please have the following information ready:
- The exact error message you are seeing, including any error codes.
- The URL of your WordPress site.
- A screenshot of the error or the affected screen.
- The date and approximate time the error occurred.
- Whether the issue happens every time or only intermittently.
💡 Known Impact
These issues may affect your ability to publish articles directly from Content Genius to WordPress, or may prevent Content Genius from accessing your Brand Vault settings. Our team is working to identify the root cause and deploy a fix as quickly as possible.
💬 Need Additional Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.