🔍 Overview
Some users on a trial plan may encounter an issue where their quota utilization displays as 0/0 and key features stop working as expected. This is a known platform-side issue related to how trial quotas are calculated and tracked. It is not caused by anything you did wrong, and it can be resolved quickly by the support team.
⚠️ What This Issue Looks Like
- Quota usage displays as 0/0 instead of showing your correct trial allowance.
- Features that should be available on your trial plan appear unavailable or non-functional.
- Your domain or project may not behave as expected during setup.
🛠️ Why This Happens
This issue is caused by an internal quota tracking problem that can occur during trial plan activation, plan changes, or billing cycle recalculations. In some cases, the system does not correctly initialize or refresh the quota values assigned to your trial, leaving them stuck at zero. This is a backend issue and cannot be fixed by changing settings in your account.
✅ What You Should Do
Because this issue originates on the platform's backend, there are no steps you can take inside the app to resolve it yourself. Follow the steps below to get it fixed as quickly as possible.
- Confirm the symptoms. Check your current quota status in your account. If your trial allowances are showing as 0/0 and features are not working, proceed to the next step.
- Contact support immediately. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
- Share your account details. Let the agent know that your trial quota is showing 0/0 and describe which features are not working. Include the domain you are trying to set up if applicable.
- Wait for confirmation. The support agent will investigate your account and restore your quotas on the backend. Once restored, you will be asked to verify that the correct values now appear on your end.
- Refresh and verify. After the agent confirms the fix, refresh your browser and check that your quota now reflects the correct trial allowance and that your features are accessible.
💡 After Your Quotas Are Restored
Once your quotas are correctly restored, you should be able to proceed with setting up your domain and using all features included in your trial plan. If any feature still appears unavailable after the quota is restored, let the support agent know so they can investigate further.
🔁 Preventing Future Disruptions
This issue is triggered by backend processes rather than user actions, so there is no specific step you can take to prevent it. However, if you upgrade from a trial to a paid plan and notice quota values resetting unexpectedly, contact support right away. Prompt reporting helps the team restore access faster and flag any recurring technical issues.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.