🧭 Overview
If a team member you have invited to Search Atlas is blocked at the login page and sees a Cloudflare security error, this article explains what to do. Access issues at the login page can occur for a variety of reasons, and the steps below will help the affected team member get back in.
⚠️ What Triggers This Error
Login page blocks can happen when a team member's browser, network, or session state interferes with the platform's security layer. Common contributing factors include cached browser data from a previous failed session, browser extensions, VPN or network restrictions, or a pending invitation that has not yet been accepted.
🛠️ Step-by-Step Fix
- Close the blocked browser tab completely. Do not attempt to reload the error page.
- Open a new browser tab and navigate to the Search Atlas login page.
- If the invitation is still pending, ask the team member to first accept the invitation email before attempting to log in.
- Log in using the team member's credentials.
🧹 Clear Browser Cache and Cookies
A browser may have cached a previous blocked or failed request, causing the error to persist. To clear this:
- Open the browser's settings menu.
- Navigate to Privacy and Security (the exact label varies by browser).
- Select Clear browsing data or Clear cache and cookies.
- Choose a time range of Last 7 days or All time.
- Confirm and clear the data.
- Close and reopen the browser, then navigate to the Search Atlas login page.
🔄 Try a Different Browser or Device
If clearing the cache does not resolve the issue, ask the team member to try accessing the platform from a different browser or device. This helps rule out a local browser configuration as the cause.
🌐 Check Network or VPN Settings
If the team member is on a corporate network or using a VPN, the network may be restricting access to the platform. Ask them to try on a different network connection or temporarily disable the VPN to test whether this is the cause.
📋 What to Have Ready When Escalating
If the steps above do not resolve the issue, please have the following information ready before reaching out to support:
- The team member's email address
- The exact error message or screenshot shown on the blocked page
- The browser and device the team member is using
- Whether the invitation email has been accepted
- Whether the issue occurs on multiple browsers or devices
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.