## **🧭 Overview**

If a team member you have invited to Search Atlas is blocked at the login page and sees a Cloudflare security error, this article explains what to do. Access issues at the login page can occur for a variety of reasons, and the steps below will help the affected team member get back in.

## **⚠️ What Triggers This Error**

Login page blocks can happen when a team member's browser, network, or session state interferes with the platform's security layer. Common contributing factors include cached browser data from a previous failed session, browser extensions, VPN or network restrictions, or a pending invitation that has not yet been accepted.

## **🛠️ Step-by-Step Fix**

1. **Close the blocked browser tab completely.** Do not attempt to reload the error page.
2. **Open a new browser tab and navigate to the Search Atlas login page.**
3. **If the invitation is still pending,** ask the team member to first accept the invitation email before attempting to log in.
4. **Log in using the team member's credentials.**

## **🧹 Clear Browser Cache and Cookies**

A browser may have cached a previous blocked or failed request, causing the error to persist. To clear this:

1. Open the browser's settings menu.
2. Navigate to **Privacy and Security** (the exact label varies by browser).
3. Select **Clear browsing data** or **Clear cache and cookies**.
4. Choose a time range of **Last 7 days** or **All time**.
5. Confirm and clear the data.
6. Close and reopen the browser, then navigate to the Search Atlas login page.

## **🔄 Try a Different Browser or Device**

If clearing the cache does not resolve the issue, ask the team member to try accessing the platform from a different browser or device. This helps rule out a local browser configuration as the cause.

## **🌐 Check Network or VPN Settings**

If the team member is on a corporate network or using a VPN, the network may be restricting access to the platform. Ask them to try on a different network connection or temporarily disable the VPN to test whether this is the cause.

## **📋 What to Have Ready When Escalating**

If the steps above do not resolve the issue, please have the following information ready before reaching out to support:

- The team member's email address
- The exact error message or screenshot shown on the blocked page
- The browser and device the team member is using
- Whether the invitation email has been accepted
- Whether the issue occurs on multiple browsers or devices

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.