🧭 Overview
Some users experienced an LLM Visibility project that would load endlessly and never display results. This was caused by a confirmed platform bug affecting the analysis status endpoint, which has since been identified, fixed, and deployed to production by the Search Atlas engineering team.
If you are still seeing an infinite loading screen or a 404 error in your LLM Visibility project, follow the steps below to resolve it.
🛠️ How to Fix the Infinite Loading Issue
Because the underlying bug has been resolved on the platform side, the most effective fix is to force your browser to load the latest version of the platform by clearing cached data. Follow the steps below in order.
- Clear your browser cache and cookies. Open your browser settings, navigate to the privacy or history section, and clear cached files and cookies. The exact steps vary by browser, but this option is typically found under Settings → Privacy → Clear browsing data.
- Reload the platform. After clearing your cache, close the browser tab completely, then reopen Search Atlas and log back in.
- Navigate back to your LLM Visibility project and check whether the loading issue is resolved.
- If the issue persists, try an incognito or private window. Open a new incognito or private browsing window (Ctrl+Shift+N on Chrome, Ctrl+Shift+P on Firefox), log in to Search Atlas, and open your LLM Visibility project again. This rules out any remaining cached data or browser extension interference.
✅ What Was Fixed
The Search Atlas engineering team investigated and resolved several related issues that caused LLM Visibility projects to fail:
- An infinite loading state triggered by 404 errors on the analysis status endpoint.
- Malformed favicon URLs causing 404 errors for every domain in the project.
- 404 errors displayed instead of a proper empty state when no LLM data was available yet.
- Loading failures affecting duplicate projects created without a country setting.
All of these issues have been marked as resolved and the fixes have been released to production.
🔄 When to Expect Results
Once you have cleared your cache and reloaded the platform, your LLM Visibility project should load normally. If your project was newly created or is still being analysed, allow a few minutes for data to populate before refreshing again.
💬 Still Need Help?
If you have followed all the steps above and your LLM Visibility project is still stuck loading, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.