FAQ

🔍 Understanding Search Atlas Platform Features and Scope

🤔 Is This a Search Atlas Feature? Search Atlas is an SEO SaaS platform built to help you grow organic traffic, manage content, audit websites, and track rankings. If you have received guidance or seen a request related to changing a ringtone, this falls outside the scope of Search Atlas features and functionality. Our platform does not include any ringtone, audio, or device-sound settings. If you arrived at this article looking for that, you may be looking at the wrong tool — and we want to make sure you get the right help fast. ✅ What Search Atlas Actually Covers Here is a quick overview of the core areas Search Atlas supports: - OTTO SEO: AI-powered on-page optimisation and automated SEO tasks - Site Explorer: Backlink analysis, domain authority tracking, and holistic SEO scoring - Content Builder: AI-assisted article creation and publication workflows - Keyword Research: Keyword discovery, clustering, and search intent analysis - Team Management: Inviting teammates, assigning roles, and managing workspace access - Reporting & Dashboards: Traffic, ranking, and performance reports 🛠️ What To Do If You Need Help With a Platform Feature 1. Use the search bar at the top of this Help Center to look up any Search Atlas feature by name. 2. Browse articles by category to find step-by-step guides for the tool you are using. 3. If you cannot find what you need, our team is ready to help directly inside the platform. 💬 Contact Our Support Team If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📱 Is There a Search Atlas Mobile App?

📱 Is There a Native App? No. Search Atlas doesn't have a native app on the Apple App Store or Google Play. 🌐 Use Search Atlas on Your Phone The Search Atlas dashboard works in your phone's web browser. On a phone-sized screen, the left sidebar is replaced by a navigation bar at the bottom of the screen, and pages such as your active projects adjust to fit. 1. Open Safari, Chrome or another browser on your phone. 2. Go to dashboard.searchatlas.com and sign in with your usual email and password. 3. Use the navigation bar at the bottom of the screen to move between sections. 💡 Tip for Bigger Tasks For detailed work, such as building reports or reviewing large tables, a computer or tablet gives you more room on screen. 🙋 Need More Help? Open the chat widget and type human teammate.

🎯 Frequently Asked Questions — Smart Ads & Google Ads

Search Atlas's Smart Ads tool lets you create, manage, and publish Google Ads campaigns — including Search and Performance Max (PMax) campaigns — directly from the Search Atlas dashboard. This article covers the most common questions about setting up and managing Google Ads through Search Atlas. What is Smart Ads and what can I do with it? Smart Ads is Search Atlas's Google Ads management module. 💡 With it you can: - Create and manage Google Search campaigns - Build Performance Max (PMax) campaigns with AI-generated ad copy and images - Import existing campaigns from your Google Ads account - View campaign performance metrics (impressions, clicks, conversions) from the Search Atlas dashboard - Manage multiple client businesses and their ad accounts from a single agency hub How do I connect my Google Ads account to Search Atlas? Go to Smart Ads → Connect Account and follow the OAuth flow to authorize Search Atlas to access your Google Ads account. Select the Google Ads manager account (MCC) or individual account you want to connect. Once connected, your existing campaigns are available to import and your new campaigns can be published directly to Google Ads. How many campaigns does my plan include? - Agency plans: Google Ads (OTTO Google Ads) is included — check the account menu (person icon, top-right) → Billing → Plans & Top-ups for your specific limit - Starter, Growth and Pro plans: 1 connected Google Ads account and up to 10 campaigns are included; the OTTO Google Ads add-on ($199/month) raises this to unlimited accounts and up to 100 campaigns 💡 If you see a Google Ads add-on charge on your invoice on Growth or Pro, that is expected — Google Ads is only included on Agency plans. How do I create a Performance Max (PMax) campaign? From Smart Ads, click New Campaign → Performance Max. The PMax wizard walks you through: 1. 1. Selecting your business and connecting your Google Ads account 2. 2. Setting your campaign budget and geo-targeting 3. 3. AI-generating themes, headlines, descriptions, and images 4. 4. Reviewing and publishing to Google Ads ⚠️ Important: The PMax wizard does not auto-save between steps. If you refresh the page mid-wizard, your ad copy inputs (headlines, descriptions) will be lost. Complete the wizard in one session and publish before navigating away. My PMax campaign import is stuck in "STARTED" status. What should I do? A PMax campaign stuck in STARTED after importing from Google Ads usually means the import process hit a timeout during the initial sync. Steps: (1) Wait 5–10 minutes and refresh — in most cases the import completes on its own. (2) If still stuck after 15 minutes, try canceling the import and re-initiating it. (3) If it consistently fails on the same campaign, contact support with your Google Ads campaign ID — some PMax campaign configurations require manual handling. Why did my PMax campaign ad copy disappear after a page refresh? ⚠️ This is a known limitation: the PMax wizard does not preserve unsaved ad copy on refresh. All text you enter in the wizard (headlines, descriptions, themes) is held in session memory only. If you accidentally refresh or your session times out, you will need to re-enter the content. To minimize risk: complete all ad copy entry in one continuous session and publish immediately. Avoid opening the wizard in multiple tabs. How do I add or manage negative keywords? Go to Smart Ads → your campaign → Keywords and use the Negative Keywords section to add terms you want to exclude from your ads. You can add negatives at the campaign level or ad group level. Bulk negative keyword management is available through the bulk actions menu in the Keywords tab. Can I manage Google Ads for multiple clients from one Smart Ads account? Yes. If you're on an Agency plan with the Google Ads feature enabled, you can manage multiple client businesses from Smart Ads. Each client business is set up as a separate entity under Smart Ads → Businesses. The number of businesses you can manage depends on your plan — check Avatar (top-right) → Billing → Plans & Top-ups for your business limit. ⚠️ On Growth and Pro plans, managing Google Ads requires the OTTO Google Ads add-on ($199/month); it is included on Agency plans. How do I import existing Google Ads campaigns into Search Atlas? Go to Smart Ads → Import Campaigns and select your connected Google Ads account. Search Atlas will list your existing campaigns available for import. Select the campaigns you want to manage through the dashboard and click Import. After import, campaign performance data begins syncing within a few minutes. Why is my Google Ads account showing a 401 or 403 error in Smart Ads? A 401 error means the Google OAuth authorization expired or was revoked — reconnect your Google Ads account at Smart Ads → Account Settings → Reconnect. A 403 error means the Google account you connected does not have sufficient permissions to the Google Ads account — ensure the Google account you authorized has at least "Standard" access to the target Google Ads account in Google Ads Manager. What conversion tracking options does Smart Ads support? Search Atlas supports Google Ads native conversion tracking. You can configure conversion goals at Smart Ads → your campaign → Conversion Goals. Supported conversion types: website actions (via Google tag), phone calls, and imported conversions from Google Analytics 4 (requires GA4 connected in Settings → Integrations).

🛠️ Frequently Asked Questions — Troubleshooting & Support

This article covers the most common platform-wide errors, unexpected behaviors, and how to get help from the Search Atlas support team. The Search Atlas interface is shaking or glitching when I navigate. What's wrong? This intermittent UI animation issue occurs on some browser/OS combinations and is being tracked by the engineering team. Try: (1) hard-refresh the page (Ctrl+F5 or Cmd+Shift+R), (2) clear your browser cache, (3) try a different browser (Chrome is recommended). ⚠️ If it persists across browsers and sessions, submit a support ticket with your browser version and operating system. I'm getting a generic "Something went wrong" error. How do I troubleshoot it? 1. Hard-refresh the page 2. Clear browser cache and cookies for searchatlas.com 3. Try in an incognito/private window to rule out browser extension conflicts 4. Check status.searchatlas.com (if available) for any ongoing incidents 5. If the error is in a specific feature, note the exact page URL and what action triggered it, then contact support What does a 400 Bad Request error mean? A 400 error means the request was rejected because something in the input is invalid or missing — usually a required field that's blank, a URL format issue, or a conflicting setting. ⚠️ Check the specific feature's requirements: for On-Page Audit, ensure the target keyword and URL are both filled; for Website Studio, ensure the domain is formatted correctly; for OTTO schema, check that required fields are populated. What does a 500 Internal Server Error mean? A 500 error means something failed on the server side — not your input. These are typically transient. ✅ Wait 30 seconds and try again. If it happens repeatedly on the same action, contact support with the page URL, the action you were performing, and the time of the error. An export or download is failing or the file is empty. What should I do? ⚠️ Wait for all data widgets on the page to fully load before exporting — exporting while data is still loading produces incomplete files. If the export consistently fails or is empty: try a different browser, disable browser extensions (ad blockers can intercept download requests), and try generating the export again. My keyword cluster generation failed with "Please try again." What's happening? This transient error occurs when the cluster generation service is under high load or when the input keyword set is too large for a single operation. Try: (1) retry with a smaller keyword set, (2) wait a few minutes and retry, (3) if the error persists, contact support with the specific keyword(s) that triggered it. Why is the Search Atlas dashboard slow or unresponsive? Common causes: (1) browser extension conflicts — try in incognito mode, (2) large data sets in the current view — filter or paginate to reduce the render load, (3) your internet connection — test on a different network, (4) platform load during peak hours — try again after a few minutes. 💡 If slowness is consistent over multiple days and sessions, contact support. How do I report a bug? Contact support via the in-dashboard chat (click the help icon, typically bottom-right) and type "Human Teammate". Then report to our agents the bug. Include: - Your account email - The page URL where the issue occurred - What you were trying to do - What happened instead - A screenshot or screen recording if possible - The approximate time of the issue 💡 The more specific your report, the faster the team can reproduce and fix it. Why is my QUEST / AI Visibility query timing out? OpenRouter (the service that routes queries to AI platforms) can be temporarily congested or a specific AI provider may be rate-limiting. ✅ Wait 2–5 minutes and retry. If timeouts are consistent over more than an hour, contact support — they can check the OpenRouter and provider status. The platform says I'm out of a certain credit or quota. What are my options? Go to Avatar (top-right) → Billing → Plans & Top-ups to check which quota is exhausted. Options: (1) wait for the monthly reset (quota resets on your billing anniversary), (2) purchase a top-up add-on from account menu (person icon, top-right) → Billing → Plans & Top-ups, (3) upgrade to a higher plan if your usage consistently exceeds your current plan's limits. My account was logged out unexpectedly. Why? Session tokens expire after a period of inactivity (typically 24–72 hours depending on your session settings). ✅ Re-login using your credentials. ⚠️ If you're being logged out repeatedly within a short period, your session may be conflicting with another active session — log out of all devices from Settings → Security and log back in. Something in the platform is working differently than the Academy tutorial shows. Is the tutorial outdated? Search Atlas releases updates frequently. If a feature's behavior doesn't match the tutorial, the UI may have been updated since the tutorial was recorded. 💡 Check the What's New section in the dashboard for recent changes, or ask Atlas Brain directly — it has current knowledge of the platform. If you believe a tutorial is materially incorrect, contact support so it can be flagged for update.

⚙️ Frequently Asked Questions — API & MCP Server

Search Atlas provides a REST API and an MCP (Model Context Protocol) server for developers and AI tool integrations. This article covers the most common questions. What is the Search Atlas MCP server? The Search Atlas MCP server (mcp.searchatlas.com) lets you control Search Atlas from any MCP client — including ChatGPT, Claude Desktop, and Claude Code — using natural language. It exposes over 220 tools organized by product — OTTO, GBP, PPC, Social Hub, Content Genius, Press Releases, AI Visibility (formerly LLM Visibility), heatmaps, Site Explorer, and more. Instead of logging into the dashboard, you can ask your AI assistant to run tasks directly. Where do I find my API key? Go to Account Menu → Settings → API Keys in the Search Atlas dashboard. Your API key is shown there. ⚠️ Keep it private — treat it like a password. Which AI tools support the MCP server? | AI Tool | MCP Support | | --- | --- | | Claude Desktop | Native — fully supported | | Claude Code (CLI) | Native — fully supported | | Cursor | Should work | | VS Code (GitHub Copilot) | Experimental, not officially tested | | ChatGPT | Supported as an MCP client | | Gemini | Not supported | How do I connect the MCP server to Claude Desktop? 1. Get your API key from Account Menu → Settings → API Keys 2. Open: %APPDATA%\Claude\claude_desktop_config.json (Windows) or ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) 3. Add the server config: { "mcpServers": { "searchatlas": { "url": "https://mcp.searchatlas.com/mcp/", "headers": { "x-api-key": "your-api-key-here" } } }} 1. Fully quit and relaunch Claude Desktop 2. ✅ Test: type "List my OTTO projects" How do I connect the MCP server to Claude Code CLI? Run: claude mcp add searchatlas --url "https://mcp.searchatlas.com/mcp/" --header "x-api-key: your-api-key-here" 💡 Or add the same config to your project's .claude/settings.json under mcpServers. Can I connect only specific product tools instead of all 220? Yes. Namespace-scoped endpoints expose only one product's tools. Use a JWT Bearer token (from Account Menu → Settings → API Keys) and set the URL to https://mcp.searchatlas.com/mcp/{namespace}/ where namespace is: otto, gbp, ppc, social-hub, content-genius, press-release, llm-visibility, local-seo-heatmaps, site-explorer, cloud-stack. What are the MCP server rate limits? 40 requests per minute per user. If exceeded, the server returns HTTP 429 with a retry-after header. Claude Desktop handles this automatically by backing off. ⚠️ If you're running batch operations, space your tool calls to stay under the limit. Where can I find the Search Atlas REST API documentation? API documentation is available at https://developers.searchatlas.com (also accessible from Account Menu → Settings → API Keys). Swagger/OpenAPI specs are available for all endpoints. Your Search Atlas API key authenticates all REST API calls. I'm getting a 401 Unauthorized error from the API. What should I do? Check that: (1) your API key is being sent in the correct header (x-api-key: your-key), (2) the key hasn't been regenerated — if you regenerated it, any previous key is immediately invalid, (3) you're using the production key, not a staging key. ⚠️ Regenerate your key in Account Menu → Settings → API Keys if needed. I'm getting a 403 Forbidden error on namespace MCP endpoints. Why? When you connect to the MCP server by signing in with your Search Atlas account (OAuth), an active subscription is required. Accounts without an active subscription are rejected with a 401 error. If you are on a trial and get a 401 when signing in, contact support. The MCP tools are appearing but returning wrong or stale data. What's happening? MCP tools call the live Search Atlas API in real time — they return the same data you would see in the dashboard. If the data looks wrong, open the Search Atlas dashboard directly and check whether the same data appears there. 💡 If the dashboard also shows the discrepancy, it's a data issue to report to support (not an MCP-specific bug). How does Search Atlas MCP authentication work technically? Two methods: - API Key (x-api-key header) — for the public /mcp/ endpoint (all tools). Generated in Settings. - JWT Bearer Token (Authorization: Bearer ...) — for namespace-scoped endpoints. Requires an active subscriber account. ⚠️ The MCP server follows MCP over Streamable HTTP with SSE. A trailing slash on the URL is required: https://mcp.searchatlas.com/mcp/ not …/mcp. How do I use the AMM Toolkit or AI agent tools with Search Atlas? The AI agent (Atlas Brain / AMM Toolkit) is accessible via API at POST https://agent.searchatlas.com/api/agent/orchestrator/ using your Search Atlas API key or JWT. Documentation for the agent API is available at Account Menu → Settings → API Keys → Agent API Docs. ⚠️ Note: AMM Toolkit documentation may reference older, deprecated MCP tool names — always use the tool list in the current Account Menu → Settings → API Keys page as the authoritative reference.

🔌 Frequently Asked Questions — Integrations & Installation

Search Atlas connects to your CMS, website platforms, Google tools, and AI assistants. This article covers the most common questions about setting up and troubleshooting integrations. How do I install the MetaSync (OTTO) plugin on WordPress? 1. 1. In your WordPress admin, go to Plugins → Add New → Upload Plugin and upload the MetaSync plugin .zip provided by Search Atlas 2. 2. Install and Activate the plugin 3. 3. Click the Search Atlas logo in the WordPress sidebar → Settings → Connect to Search Atlas 4. 4. Log in with your Search Atlas credentials in the popup 5. 5. The plugin connects automatically — OTTO changes now deploy via the plugin ⚠️ If you already have the OTTO JavaScript pixel manually added to your theme, remove it after activating the plugin to avoid a duplicate installation state. Why does the MetaSync WordPress plugin show a login page after a successful sync? This typically means the OAuth session between the plugin and Search Atlas expired or was interrupted. Go to the MetaSync plugin settings in WordPress, disconnect the account, and reconnect. If the login page keeps appearing after reconnecting, try deactivating and reactivating the plugin, then reconnecting. The MetaSync plugin is causing my Elementor editor to hang. What do I do? A conflict between MetaSync and Elementor's editor can cause the editor to freeze on load. ⚠️ As a workaround: temporarily deactivate the MetaSync plugin when using the Elementor visual editor, then reactivate it when done editing. This conflict is a known issue being tracked by the engineering team. My page titles aren't deploying even though the MetaSync plugin is active. Why? If you have both the WordPress MetaSync plugin AND the Cloudflare Worker active on the same OTTO project, they may conflict. Go to OTTO SEO → Installation Guide and choose one method — either the plugin or the Cloudflare Worker. ⚠️ Disable whichever you want to stop using. Having both active simultaneously can cause either to behave unpredictably. Can I install the OTTO pixel on Squarespace, Wix, Shopify, or GoDaddy? Yes. The OTTO JavaScript pixel can be added to any CMS that allows custom code in the page header: - Squarespace: Settings → Advanced → Code Injection → Header - Wix: Settings → Custom Code → Head - Shopify: Online Store → Themes → Edit code → theme.liquid - GoDaddy: Website Settings → Advanced → Header scripts 💡 For platforms that don't support header code injection, use the Cloudflare Worker method instead. How do I connect Google Search Console to Search Atlas? Go to Settings → Integrations → Google Search Console and follow the OAuth flow. Select the GSC property (domain or URL-prefix) that matches your site. ✅ Once connected, GSC data is available across OTTO, Report Builder, and the keyword tools. How do I connect my Google Business Profile? Go to GBP Galactic → GBP Projects → Connect GBP Account. Sign in with the Google account that owns or manages the GBP locations. After authorizing, select the locations you want to manage. ⚠️ Note: view-only access is not sufficient — you need owner or manager permissions on the Google account. How do I connect the Search Atlas MCP server to Claude Desktop? 1. 1. Get your MCP API key from Account Menu → Settings → API Keys 2. 2. Open the Claude Desktop config file: - macOS: ~/Library/Application Support/Claude/claude_desktop_config.json - Windows: %APPDATA%\Claude\claude_desktop_config.json 1. 3. Add: "searchatlas": { "url": "https://mcp.searchatlas.com/mcp/", "headers": { "x-api-key": "your-key" } } 2. 4. Restart Claude Desktop fully 3. 5. Test by typing "List my OTTO projects" Can I connect the Search Atlas MCP to ChatGPT? No. ChatGPT uses OpenAI's own plugin/tool system, which is architecturally different from MCP. The Search Atlas MCP server does not implement OpenAI's plugin protocol. Supported AI tools: Claude Desktop, Claude Code (CLI), and Cursor. What CMS platforms can Content Genius publish to? Content Genius can publish articles directly to: WordPress (via MetaSync plugin), Website Studio, Webflow, Shopify, and Squarespace. ✅ Connect CMS destinations at Settings → CMS Connectors. How do I connect Webflow, Shopify, or other CMS platforms to Content Genius? Go to Settings → CMS Connectors and click Add Connector. Select your CMS type and follow the OAuth or API key connection flow. Once connected, the CMS appears as a publishing destination in Content Genius. How do I install the OTTO pixel on Website Studio? Go to your Website Studio Project Settings → Configuration → Header Embeddings. Paste your OTTO pixel script and save. The pixel is injected into every page's on the next publish. What does "OTTO Not Found" mean even though the Cloudflare Worker is deployed? The Cloudflare Worker is live but the UUID in the worker script may not match your OTTO project. Re-copy the exact script from OTTO SEO → Installation Guide and redeploy the worker with the new script. ⚠️ If the UUID matches but the banner persists, contact support with your domain and OTTO project ID. How do I set up GoHighLevel (GHL) white-label integration? GHL integration is provisioned through the GoHighLevel marketplace. When a GHL sub-location is created, a Search Atlas child account is created automatically under the GHL master account. Sub-accounts inherit white-label branding from the GHL parent. If GHL sub-accounts aren't appearing in your Agency Hub, check your GHL marketplace connection status and contact support. The MetaSync plugin is causing my Elementor editor to hang on loading. What should I do? A conflict between MetaSync and Elementor can cause the editor to hang indefinitely. Steps: (1) Temporarily deactivate MetaSync and test whether Elementor loads — if it does, the conflict is confirmed. (2) Ensure both MetaSync and Elementor are on their latest versions. (3) Contact Search Atlas support with your WordPress version, MetaSync version, and Elementor version — they can advise on a specific workaround. ⚠️ Do not delete MetaSync — only deactivate it while troubleshooting so your OTTO connection and data are preserved. The MetaSync WordPress plugin shows a login page even though I already connected my account. What's happening? The MetaSync authentication session expired or was cleared — this typically happens after a WordPress cache flush, a session-clearing security plugin, or a hosting-level cache reset. To re-authenticate: go to your WordPress dashboard → MetaSync plugin settings → click the Search Atlas logo → re-enter your credentials or click the re-authenticate button. ✅ If the login page reappears after every session, your WordPress site may be clearing authentication cookies — add an exception for the MetaSync auth cookie in your caching plugin settings. My page titles are not deploying — I have both the WordPress plugin and Cloudflare Worker active at the same time. Why? Running both MetaSync and the Cloudflare Worker creates a dual-install conflict — both systems try to modify the same HTML elements and can override each other. ⚠️ Use only one deployment method at a time: - MetaSync plugin only: for WordPress-managed deployment - Cloudflare Worker only: recommended when SEO crawlability by Googlebot is the priority To resolve: go to OTTO SEO → Installation Guide, choose your preferred method, and deactivate the other. If using the Cloudflare Worker, disconnect MetaSync from your SA account and deactivate it in WordPress. If using MetaSync, remove the Worker from your Cloudflare dashboard.

📊 Pricing, OTTO Add-Ons, Keywords & WordPress Explained

🔍 Why Search Atlas Shows Higher Keyword Volumes Than Other Tools If you've compared Search Atlas keyword data with tools like SEMrush or Ahrefs, you may notice our volume figures are significantly higher — sometimes up to 5x. This is expected, and here's why. Search Atlas aggregates keyword volume data from multiple data sources, including clickstream data, Google Search Console signals, and proprietary data partnerships. Most competitor tools rely on a single data source, which tends to undercount actual search activity — particularly for long-tail and localised keywords. Our methodology is designed to give you a more complete picture of true search demand, not just a filtered subset. This means: - Long-tail keywords that other tools report as zero or negligible volume often show measurable demand in Search Atlas. - Localised and seasonal trends are captured more accurately. - Volume figures reflect a broader aggregate of real user searches, not sampled panel data alone. To explore keyword volume for your target topics, navigate to Left sidebar → Keywords → Keyword Magic. You can filter by country, search intent, and keyword difficulty to refine your research. 💳 Understanding Search Atlas Pricing Plans Search Atlas offers tiered subscription plans designed to scale with your needs — from solo content creators to large agencies managing dozens of websites. Each plan includes a core set of features such as Site Explorer, Rank Tracker, content tools, and a baseline number of managed sites. Key things to know about pricing: - Managed sites: Each plan specifies how many websites you can actively track and optimise. If you manage multiple client sites, choose a plan that covers your full portfolio. - Keyword tracking limits: The number of tracked keywords varies by plan tier. Monitor your usage in the platform to avoid hitting limits mid-campaign. - User seats: Higher-tier plans support additional team members under the same account. - Add-ons: Certain features — most notably OTTO SEO — are available as optional add-ons, allowing you to pay only for what you need. To review your current plan details and usage, log into Search Atlas and go to the top-right avatar → Billing (Plans & Top-ups). 🤖 What Are OTTO Add-Ons and How Do They Work? OTTO is Search Atlas's AI-powered SEO automation engine. Rather than bundling OTTO into every plan at a fixed cost, Search Atlas offers it as a flexible add-on — you activate OTTO on a per-site basis, so you only pay for the sites where you want automation running. To access OTTO, navigate to Left sidebar → OTTO SEO → SEO Automation (URL: /seo-automation-v3). Here's how OTTO add-ons work in practice: - Per-site activation: You purchase OTTO activations and assign them to specific websites in your account. One activation = one site running OTTO automation. - What OTTO does: Once activated on a site, OTTO automatically identifies SEO issues, generates fixes, and deploys on-page optimisations — including schema markup, meta tags, internal linking, and more. - Flexible scaling: You can add more OTTO activations as you onboard new client sites, without changing your base subscription plan. - Monitoring progress: After activation, use the OTTO SEO dashboard to review deployed changes, approve recommendations, and track ranking improvements over time. OTTO is particularly valuable for agencies managing multiple websites, as it dramatically reduces the manual work of implementing technical and on-page SEO at scale. 🔌 WordPress Integration and Managing Multiple Websites Search Atlas offers a WordPress plugin that connects your WordPress sites directly to your Search Atlas account, enabling seamless content optimisation and OTTO deployment without leaving your CMS. To get started with the WordPress integration: 1. Install the Search Atlas plugin by uploading the plugin .zip provided by Search Atlas in your WordPress admin panel under Plugins → Add New → Upload Plugin. 2. Once installed and activated, open the plugin settings and enter your Search Atlas API key, which you can find in your account settings inside the platform. 3. Connect each WordPress site individually — each site requires its own plugin installation and API connection. 4. Once connected, content optimisation suggestions and OTTO automations will sync between your Search Atlas dashboard and the WordPress site. For agencies or users managing multiple WordPress websites, keep the following in mind: - Each WordPress site must be added as a managed site within your Search Atlas account. Ensure your plan supports the number of sites you intend to connect. - OTTO must be activated separately for each site where you want automated SEO deployment. - Use Left sidebar → Site Metrics (Site Explorer) to monitor performance across all connected sites from a single dashboard view. - The Keyword Gap tool (Left sidebar → Keywords → Keyword Gap) is useful for comparing keyword performance between multiple sites in your portfolio. 📋 Quick Reference Summary - Higher keyword volumes: Search Atlas uses multi-source data aggregation for more accurate search demand figures. - Pricing plans: Tiered plans cover different numbers of managed sites, tracked keywords, and user seats. - OTTO add-ons: Per-site activations available under Left sidebar → OTTO SEO → SEO Automation; pay only for sites you want automated. - WordPress plugin: Install on each site, connect via API key, and manage everything from your Search Atlas dashboard. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Meta Ads, Google Business Profile, and Plan FAQs

🔍 Overview This article answers the most common questions customers ask about Meta Ads support, managing your Google Business Profile through OTTO, AI Visibility plan requirements, AI credits, and fixing a blank screen in the Facebook Ads integration. Read through the relevant section below to resolve your issue quickly. 📣 Does Search Atlas Help Run Meta Ads? Search Atlas is an SEO and content marketing platform. It does not create, manage, or publish Meta (Facebook or Instagram) ad campaigns. Meta Ads are paid social advertising products managed directly through Meta Ads Manager on Meta's own platform. Search Atlas focuses on organic search performance, including keyword research, content optimization, link building, local SEO, and AI-driven visibility. If you are looking to improve your organic presence alongside your paid efforts, Search Atlas can support your SEO strategy. 📍 Can I Update My Google Business Profile Through OTTO? Yes — Search Atlas gives you tools to manage key aspects of your Google Business Profile (GBP) through the local SEO features in the platform. OTTO, the AI automation engine inside Search Atlas, can surface tasks and recommendations to help optimize your Google Business Profile. However, some changes — such as updating business hours or your primary business category — must still be made directly inside Google Business Profile Manager on Google's platform. If you are unsure which actions can be performed through Search Atlas versus directly in Google, contact our support team for guidance. 💡 What Plan Do I Need for AI Visibility? AI Visibility features, which help you track and improve how your brand appears in AI-generated search results (such as Google AI Overviews and other generative AI surfaces), are available on select plans. Access depends on the specific tier you are subscribed to. To check whether AI Visibility is included in your current plan, navigate to the top-right avatar → Billing → Plans & Top-ups (Add-on button) to review which features are active. If AI Visibility is not included, a plan upgrade may be required. Contact our support team for help identifying the right plan for your needs. 🤖 What Are AI Credits and How Do They Work? AI credits are used within Search Atlas to power AI-driven features such as content generation, OTTO recommendations, and other automation tasks. The number of AI credits available to you depends on your current subscription plan. If you run out of AI credits, you may need to upgrade your plan or wait for your credits to refresh according to your billing cycle. If you are unsure how many AI credits you have remaining or how to get more, review your account or plan details within the platform, or reach out to our support team for clarification. 📘 Facebook Ads Integration — Blank Screen Issue Some customers report seeing a blank screen when accessing the Facebook Ads integration. If this occurs, try refreshing the page or disconnecting and reconnecting your Facebook Ads account within the platform integrations settings. If the issue persists, contact our support team with your project name and a description of when the blank screen appears. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📣 Frequently Asked Questions — Press Releases & Digital PR

Press release creation and distribution in Search Atlas is handled by Signal Genesys, accessible at app.signalgenesys.io. You log in with your Search Atlas credentials. This article covers the most common questions. How do I create a press release? In Search Atlas, go to Authority → PR Distribution (Press Releases) and click the New Release button. Three methods are available: - Write manually — fill in the headline, body, and summary yourself - Use a template — start from a pre-built structure for common announcement types - AI-assisted — provide a topic and key points; the platform drafts the full release (costs 1 HDC) Required fields are: headline, body, summary, and company/contact boilerplate. ✅ Once all required fields are filled, the Publish button becomes active. What is Signal Boost and does it rewrite my press release? Signal Boost is a distribution amplification option available at no additional HDC cost. It does not modify any content — your headline, body, and all text fields are completely untouched. Signal Boost optimizes the routing and timing of distribution submissions to maximize outlet pickup. You can safely enable it without worrying about your content being altered. What news outlets does Search Atlas distribute to? Available distribution channels include Frankly (local broadcast affiliates), AP News, MarketWatch, Digital Journal, USA Today, GoMedia, Benzinga, and Newsmax, among others. Each channel has its own HDC cost — USA Today, for example, guarantees one direct placement at 100 HDC. ⚠️ The distribution network is primarily focused on US and North American outlets. International customers in the UK, Europe, and other regions will find limited guaranteed pickup outside of AP News and Digital Journal. What does the "blog headline field is required" error mean when publishing? This error occurs when Signal Genesys requires a headline to be filled before distributing to specific channels. Make sure your press release has a headline that is not blank and meets the minimum character requirement (typically at least 10 characters). If you're using a template, the headline field may appear empty — scroll to the top of the editor to locate and fill it. My Signal Genesys API token failed and I can't publish. What do I do? API token failures are typically caused by a session expiration or a backend connectivity issue between Search Atlas and Signal Genesys. Try: (1) logging out of Signal Genesys and logging back in, (2) refreshing the page to force a new token, (3) contacting support if the failure persists — they can check the token status on the backend and reissue if needed. What is the HDC cost for a complete press release with distribution? | Action | HDC Cost | | --- | --- | | AI-generate content | 1 HDC | | Generate a content variation | 3 HDC | | Editorial review by a human editor | 10 HDC | | Signal Boost | 0 HDC | | Distribution per channel | Varies (e.g., USA Today = 100 HDC) | All press release costs use Hyperdrive Credits (HDC) — the same unified balance used for Link Lab placements and other premium services. Can I publish a Content Genius article as a press release? Content Genius is for writing SEO articles; it does not connect to press release distribution channels. To distribute content to news outlets, you must create the press release inside Signal Genesys. You can copy content from a Content Genius article and paste it into Signal Genesys, but the distribution step must happen inside Signal Genesys specifically. My press release shows as Published but a specific channel has no URL. What happened? A press release can have an overall status of "Published" while individual distribution channels report no pickup. This means the release was submitted to all your selected channels, but a specific outlet didn't pick it up. This can happen with any outlet, including USA Today. ⚠️ Contact support with your press release ID and the specific channel — they can investigate and, if a guaranteed channel failed, arrange a credit or resend. Do I need a separate API key for Signal Genesys? No. Your Search Atlas API key (from Settings → API Keys in the main dashboard) is the same credential used to authenticate against the Signal Genesys API. No additional API key is needed. How do I require a Brand Vault setup before creating a press release? Signal Genesys uses your Brand Vault for automated content generation. If you attempt to create an AI-generated press release without a Brand Vault set up, the platform will prompt you to configure one first. Go to the apps-grid icon → More Features → Brand Vault in the Search Atlas header, set up your brand profile, and then return to Signal Genesys to continue. 💡 Tip: Setting up Brand Vault once lets the AI pre-populate your company boilerplate on every future press release. Is there an editorial review option before distribution? Yes. For 10 HDC, a human editor reviews and polishes your press release before distribution. This is recommended for high-stakes announcements where tone and accuracy matter. Select the Editorial Review option before clicking Publish. The GBP project dropdown always selects the wrong project when creating a press release. How do I fix this? This happens when the Brand Vault for your intended GBP project is not linked or visible in the Press Releases section. Steps: (1) Confirm a Brand Vault exists for the correct GBP project — go to Brand Vault and verify the project is listed. (2) In the Press Release creation form, explicitly select the correct Brand Vault / GBP project before generating content — do not proceed if the dropdown is auto-populating incorrectly. (3) If the correct project does not appear in the dropdown despite having a Brand Vault, contact support — they can verify the Brand Vault is properly linked to the GBP project in your account. I'm getting a "blog headline field is required" error when publishing a press release. What does this mean? This error from Signal Genesys means a required field in your press release form is empty or not recognized. ⚠️ Check: (1) the Headline field is filled in and not blank, (2) the Subheadline is present if required by the selected distribution template, (3) the press release body has enough content. If all fields appear filled, try: refreshing the Signal Genesys form, re-typing the headline field from scratch (a copy-paste hidden character can sometimes cause validation to fail), then resubmitting. Contact support with a screenshot if the error persists after re-entering the headline.

📍 Frequently Asked Questions — Local SEO & GBP

GBP Galactic is the Search Atlas hub for all local SEO and Google Business Profile management. It covers profile optimization, post scheduling, review management, citation building, and local rank heatmaps. This article answers the most common questions. How do I connect my Google Business Profile to Search Atlas? Go to Local → GBP Projects (GBP Projects) and click Connect GBP Account → Connect Google Business Profile. Sign in with the Google account that owns or manages the GBP locations (view-only access is not sufficient). After authorizing, select the locations you want to manage and click Save. ✅ Each selected location becomes a project in GBP Galactic. I reconnected my Google account but GBP isn't loading. What do I do? After reconnecting, give the platform 1–2 minutes to re-sync the OAuth tokens. If GBP still doesn't load after a full page refresh, disconnect the account and reconnect it again. ⚠️ Make sure you're using the Google account that has management access — if the account was recently transferred ownership, the previous manager's tokens may have been invalidated. Is GBP Plan-Gated? Do I need a specific plan to use GBP Audit? The GBP Audit feature (profile completeness scoring and optimization recommendations) requires an active GBP connection within OTTO. It is available on plans that include the Local SEO module. If you don't see GBP Audit in your OTTO project, your plan may not include it — contact support to confirm your plan's feature access. How do Local SEO Heatmaps work? Heatmaps show how your business ranks geographically for a specific keyword across a grid of locations around your address. For each point on the grid, the platform checks your ranking position in Google Maps: - Green (Top 3) — you appear in the Google Maps 3-pack for that area - Yellow (4–10) — in the extended results, close to the 3-pack - Red (10+) — outside the primary local results for that area 💡 This identifies geographic gaps: for example, you might rank #1 near your address but #15 in an area 5 miles away. Each heatmap scan consumes GBP Heatmap Credits. Why are my heatmap pins showing missing or incomplete competitor data? Competitor data on heatmaps relies on real-time Google Maps scraping. If a competitor's listing is incomplete, recently suspended, or has low search relevance for that keyword at that grid point, they may not appear. This reflects actual Google Maps behavior — it is not a data quality issue on Search Atlas's side. Try running the heatmap again with different competitor names or keyword variations. How do I schedule automated GBP posts? Go to Local → Posts (GBP Posts) and click + Create new post. Set your cadence (daily, weekly, etc.), and provide topic or keyword guidance. The platform generates and schedules posts using AI on the set frequency. Each automated post consumes GBP Post Credits. My scheduled GBP posts are stuck and not appearing. What should I do? Check the post status in your Posts list. If posts are in "Queued" or "Pending" status for more than 30 minutes past their scheduled time, contact support with your GBP project ID and the post dates. ✅ Automated post scheduler outages are tracked and resolved by the engineering team — your credits are not consumed for posts that fail to publish. Why aren't my GBP post edits saving? ⚠️ Make sure you click Save explicitly after editing — auto-save is not active in the post editor. If you're editing a published post, changes must be re-published to Google after saving. If edits save in Search Atlas but don't reflect on Google, try re-publishing the post. Why does my GBP Score show "Calculating..."? The GBP Score is computed after the platform finishes pulling your profile data and running its completeness check. This typically takes 1–5 minutes for a new project or after reconnecting. If it has been more than 15 minutes, contact support with your project location name and GBP project ID. Why are my Google Business Posts not showing in Search Atlas even though they're live on Google? Search Atlas syncs posts from Google on a regular schedule. Posts published directly on Google (outside Search Atlas) may take up to 24 hours to appear in the platform. Posts published through Search Atlas appear immediately. If posts that existed before you connected the account are missing, contact support — these need to be manually synced for the first time. How do Local Citations work? Local Citations submits your business information (name, address, phone — NAP) to major data aggregators like Neustar Localeze, Foursquare, Data Axle, and others. Consistent citations across the web are a local ranking factor. Go to Local → Local Citations (Local Citations), select your location, choose the aggregators you want to submit to, confirm your NAP details, and submit. ✅ Search Atlas handles the distribution. Why are my citation prices showing old values after I updated them? Citation data updates on aggregators take time to propagate — typically 2–8 weeks depending on the aggregator. After submitting an update in Search Atlas, the display in the platform may still show the previous values until the aggregator confirms the update. ⚠️ If it's been more than 6 weeks and values still haven't updated, contact support. How do I reply to Google reviews through Search Atlas? Go to Local → Reviews (GBP Reviews). All reviews for your connected locations are listed here. Click Reply on any review to write a response, or click Generate AI Reply to have the platform draft a context-aware reply. Review the draft, edit if needed, and click Publish to send it directly to Google. Each AI-generated reply consumes GBP Review Credits. How does the OTTO + GBP integration work? Connecting your GBP location to an OTTO project unlocks: (1) GBP Audit recommendations inside OTTO for profile completeness and category optimization, (2) LocalBusiness JSON-LD schema generated from your GBP data and deployed via OTTO, and (3) Knowledge Graph sync so your GBP data feeds OTTO's AI content tools. 💡 To connect, open your OTTO project and click the GBP icon to search for and select your location. Why do some heatmap pins show no data or very few results? This is by design. Google Maps search results are paginated — each page shows a maximum of 20 businesses. If the business you are tracking ranks beyond position 20 for a given keyword in a specific location, that pin will show empty or minimal data. It does not mean data collection failed; it means the business is not ranking in the top 20 Google Maps results for that pin's location. 💡 To improve coverage, focus GBP optimization, local citations, and content efforts on locations where the business is close to breaking into the top 20.

📊 Frequently Asked Questions — Report Builder & Analytics

Report Builder lets you create branded SEO performance reports for clients and internal stakeholders. Site Explorer provides competitive analysis and backlink data. This article covers the most common questions about reporting and analytics in Search Atlas. What can I build with Report Builder? Report Builder produces custom PDF reports combining data from across your Search Atlas projects — keyword rankings, GSC performance, site audit results, backlink metrics, local heatmaps, GBP stats, and competitor comparisons. Reports can be white-labeled with your agency logo, scheduled to auto-deliver to clients by email, and shared via a live link. How do I connect Google Search Console to my reports? Connect GSC from Settings → Integrations → Google Search Console. Follow the OAuth flow, select your GSC property, and the connection is active. ✅ Once connected, GSC data (keyword performance, pages, clicks, impressions) appears as an available data module in Report Builder. Why does GA4 show as connected but no data is loading? If GA4 appears connected in your settings but the report is empty or shows errors, the connection credentials may have expired or become stale without the dashboard reflecting it. Try: (1) disconnecting and reconnecting GA4, (2) re-authorizing the Google account that has GA4 property access, (3) contacting support with your report URL — they can check whether your credentials are valid in the backend. Why are images missing from my downloaded report PDF? ⚠️ Image loading in exported PDFs can fail if the report was exported before all data widgets finished loading. Wait for the full report to render in your browser (all charts showing data), then export again. If images from a specific widget are consistently missing, contact support with the report ID. Why are icons or tooltips cut off in my exported GSC performance document? This is a known rendering issue in some export templates where UI elements clip at the edge of the export canvas. Use the standard export format (not landscape) and ensure your browser zoom is at 100% when triggering the export. If the issue persists, contact support with a screenshot — the report template may need an update. What is Site Explorer? Site Explorer is Search Atlas's competitive analysis tool. Enter any domain to see its organic keyword rankings, estimated organic traffic, backlink profile, top pages by traffic, and competitor overlap. It's useful for identifying competitor content gaps and link building opportunities. Access it from Site Metrics → Site Explorer in the left sidebar. Why do I get a "this page belongs to a different domain" error when downloading backlinks? This error occurs when the domain in your download request doesn't match the domain in the platform's context for that request. Try re-entering the domain in Site Explorer's search field and initiating a fresh export rather than refreshing an old one. If the error persists, contact support with the exact domain you're analyzing. How do I schedule reports to auto-send to clients? In Report Builder, open any report and go to Reports → Report Builder → Automated email reports (EMAIL REPORTS column). Set the frequency (weekly, monthly), choose the delivery day and time, and enter the recipient email address. Reports are sent as PDF attachments. ✅ Make sure your agency logo and branding settings are configured in Agency Hub before scheduling reports for white-labeled clients. Can clients receive white-labeled reports without Search Atlas branding? Yes. When hide_watermark is enabled in the client's Agency Hub settings and your logo is configured in Branding, exported and scheduled reports show your agency's branding. ⚠️ If Search Atlas branding still appears in client reports, check that the watermark toggle is enabled for that specific sub-account in Agency Hub → Customers. What is the difference between Site Explorer's traffic data and Google Search Console? Site Explorer uses estimated traffic models based on keyword rankings and CTR curves. GSC shows actual traffic from real Google users. They will differ — use Site Explorer for competitive benchmarking (GSC doesn't show competitor data) and GSC for accurate real-user traffic analysis of your own properties. 💡 Tip: Use both together: Site Explorer for understanding competitors, GSC for validating your own traffic trends. How do I use Report Builder for GBP/local clients? Add the Local SEO module to your report to include GBP profile data, heatmap scores, review stats, and post activity. Local heatmaps can be embedded directly as visual components in the report. If the local module isn't visible in your Report Builder, your plan may not include it — contact support to confirm. GA4 shows as connected in Report Builder but my data isn't loading. What's wrong? A "connected" status with no data typically means the OAuth token for your Google account expired or was revoked — this happens automatically after extended inactivity or when Google account permissions are changed. To fix: (1) Go to Settings → Integrations → Google Analytics 4 and disconnect GA4. (2) Reconnect by going through the OAuth flow and selecting the correct GA4 property. (3) Return to Report Builder and verify data loads. 💡 If data still doesn't appear after reconnecting, check that the GA4 property has data for the date range you're viewing — a recently created property may have limited historical data. Images are missing from my downloaded Report Builder documents. What should I do? Wait for all data widgets on the report page to fully finish loading before triggering the export — downloading while widgets are still rendering produces documents with missing images or blank sections. ⚠️ If the issue persists after waiting: (1) try a different browser (Chrome recommended), (2) disable browser extensions — ad blockers can intercept download requests, (3) if specific widget types consistently fail to appear in exports, contact support with the report URL and a description of which sections are missing.

🎓 Frequently Asked Questions — Getting Started & Academy

This article covers the most common questions from new Search Atlas users and people learning the platform through the Academy. Where do I start after creating a Search Atlas account? The recommended onboarding path is: 1. Create an OTTO project for your main website (OTTO SEO → All Sites (SEO Automation)) — this gives you your first site audit and SEO task list 2. Connect Google Search Console (Settings → Integrations) — unlocks GSC-powered recommendations in OTTO 3. Connect Google Business Profile (Local → GBP Galactic → GBP Projects → Connect GBP Account) if you have a local business 4. Set up Rank Tracking (Keywords → Rank Tracker (Keyword Rank Tracker) → New Project) for your target keywords 5. Explore Content Genius (Content → Content Genius) for content planning 💡 Start with OTTO and GSC — these two together provide the highest-impact first actions for most sites. What is Atlas Brain and how do I use it? Atlas Brain is the AI assistant built into the Search Atlas dashboard. Open it from the home page at dashboard.searchatlas.com/home (look for the chat panel icon). You can ask it to help with OTTO tasks, explain your GSC data, suggest content ideas, or manage specific features through natural language. 💡 It's the fastest way to get answers and execute tasks without navigating through menus. What is Search Atlas Academy? Search Atlas Academy is the learning hub with video courses, tutorials, and guided learning paths for every feature in the platform. Access it from the Academy link in the left sidebar or at academy.searchatlas.com. Courses are organized by product area and skill level — beginners can follow the structured onboarding path, and advanced users can dive into specific product modules. I'm getting a 400 error when accessing Agent Hub. What does that mean? The Agent Hub requires a Playbook to be configured before it can be accessed. ⚠️ If you access Agent Hub without a Playbook set up, it returns a 400 error. Go through the OTTO onboarding wizard to create your first Playbook, or contact support if you believe a Playbook should already be configured. How long does the initial OTTO site crawl take? The first crawl depends on your site size. Small sites (under 100 pages): typically 2–5 minutes. Medium sites (100–1,000 pages): 10–20 minutes. Large sites (1,000+ pages): 30–60 minutes or longer. You can configure the crawl speed and pages to include in your OTTO project settings. 💡 The initial crawl result is an estimate — OTTO improves its recommendations over subsequent crawls. What is the difference between Search Atlas and OTTO? Search Atlas is the platform. OTTO is one product within the platform — it handles automated on-page SEO, site audits, and SEO fix deployment. When people say "OTTO," they typically mean the OTTO SEO Automation section of Search Atlas. The platform also includes Content Genius, Keyword Research, Link Lab, GBP Galactic, Social Hub, AI Visibility (formerly LLM Visibility), Report Builder, and Website Studio — all under the Search Atlas umbrella. How do I find tutorials for a specific feature? Go to Search Atlas Academy (left sidebar → Academy). Browse by product category or use the search bar. Each product has a dedicated course. 💡 You can also ask Atlas Brain directly: "Show me how to set up a Rank Tracker project" and it will guide you through the steps. Can I book a demo or onboarding call with the Search Atlas team? Contact support at our Intercom chat (click the messenger icon — type Human Teammate when Voodoo responds to reach a human agent) or use the in-dashboard chat to request an onboarding call. Agency and higher-tier plans typically include dedicated onboarding sessions. ✅ Check your welcome email for a link to schedule your onboarding call if it was included in your plan. What is the Chrome Extension? The Search Atlas Chrome Extension lets you access key SEO metrics directly while browsing any website — see Domain Authority, backlink counts, keyword data, and OTTO status without opening the dashboard. ✅ Install it from the Chrome Web Store by searching "Search Atlas" or from the link in your dashboard settings. What plan do I need to access all features? Features are gated by plan. Core features (OTTO, Keyword Research, GSC) are available on most plans. Some features require higher-tier or add-on access: White Label (Pro/Agency), GBP Automation, Link Lab, Press Releases, AI Visibility (formerly LLM Visibility), and Report Builder. 💡 Check Avatar (top-right) → Billing → Plans & Top-ups to see your current feature access, or contact support for a plan recommendation based on your needs. How do I switch between multiple client accounts? If you manage multiple accounts through agency features, go to the account switcher in the top-right corner of the dashboard. Click your account name → Switch Account → select the client account. To manage client accounts individually, use Agency Hub → Customers → Impersonate to enter a client's account view.

✍️ Frequently Asked Questions — Content Genius

Content Genius is Search Atlas's AI-powered content strategy suite. It covers everything from discovering what to write, to generating full articles with AI, auditing their SEO quality, and publishing to your CMS. This article answers the most common questions. What is the difference between DKN and Topical Maps? The Domain Knowledge Network (DKN) analyzes your entire website and generates a comprehensive map of every topic your domain should cover to build authority — organized into pillars, clusters, and subtopics across your whole site. Topical Maps work at the campaign level: you enter a single seed keyword and get a focused cluster of articles covering that topic from multiple angles. 💡 The recommended order is DKN first (to understand your full site's topical gaps), then Topical Maps for fast execution on specific campaigns. DKN is the strategic overview; Topical Maps are the tactical sprint. How do I generate an article with AI? 1. Go to Content → Content Genius and open an article (or create one from DKN, a Topical Map, or manually) 2. Click Write with AI in the editor toolbar 3. Click Run All With AI to start the full pipeline The pipeline runs four stages in order: Information Retrieval → Headings Outline → Content Brief → Article Writing. Each stage must complete before the next begins. Full generation typically takes 5–15 minutes. The "Generate" button is grayed out. Why can't I generate an article? Article generation requires AI Premium Credits — a specific credit type separate from general AI Generation credits. Check your balance under the top-right avatar → Billing (Plans & Top-ups). ⚠️ If AI Premium Credits are at 0, you need to either wait for your next billing cycle or purchase a top-up. Having general AI Generation credits does not unlock article generation. What are the different types of credits used in Content Genius? | Action | Credit Type | | --- | --- | | Full article generation (Run All With AI) | AI Premium Credits | | Individual pipeline stages (Headings, Brief) | AI Premium Credits | | AI content templates (short-form) | AI Generation | | Meta description generator | AI Generation | | Content rewriting tools | AI Generation | What is Brand Vault and how do I use it? Brand Vault stores your brand voice settings — tone, writing style, target audience, and custom instructions. Every article generated with AI applies these settings so output is consistent. Access it from the Header (apps-grid icon) → More Features → Brand Vault. 💡 Agencies can create multiple Brand Vaults (one per client) and switch between them for each article. Why are BrandVault images missing from my exported article? This is a known export issue where images stored in Brand Vault may not be embedded in downloaded documents. As a workaround, download the article text and re-add the images manually in your document editor. The issue is tracked and being resolved by the engineering team. Why are my article images showing broken example.com URLs? If generated article images show placeholder example.com URLs, the AI image generation step did not complete successfully. Click the broken image in the editor and use the image replacement tool to either upload an image, select one from your media library, or re-trigger AI image generation for that slot. Why isn't my Brand Vault visible in my account? If a Brand Vault you created or expect to see isn't appearing, try: (1) refreshing the page and clearing your browser cache, (2) checking that you're logged into the correct account (agency accounts may need to switch to the correct client sub-account), (3) contacting support with your account email — Brand Vault visibility issues can sometimes be resolved by a backend sync. How do I publish an article to my WordPress site? Connect your WordPress site via Settings → CMS Connectors (the MetaSync plugin must be installed and connected on your WordPress site first). Once connected, open the article in Content Genius and select your WordPress site. ✅ The article is pushed as a draft (or published, depending on your settings). How do I publish an article to Website Studio? Open the article in Content Genius and select your Website Studio project. The article is added to the blog section of that project and the site is automatically republished. ✅ What is the Content Planner? The Content Planner is a keyword-to-article strategy tool. Enter a seed keyword and it returns a prioritized list of article ideas — each with a suggested title, target keyword, search volume, and competition score. Articles are ranked by opportunity score (high volume + lower competition). Click any idea to create it directly in Content Genius. What is the On-Page Audit inside Content Genius? Every article in Content Genius has an On-Page Audit panel that scores the article against SEO best practices for its target keyword. It checks title tag, keyword density and placement, content length vs. top competitors, readability, internal link opportunities, and image alt text. 💡 The score updates in real time as you edit. This is separate from the Site Audit (which audits your live published pages). How does DKN decide which articles to generate? DKN analyzes your existing content, identifies topic clusters you haven't covered or haven't covered thoroughly, and assigns a priority score based on topical importance and search opportunity. Articles marked Missing are the highest priority — they represent gaps where your site has no coverage. Articles marked Needs Review have been generated but not published. After generating a DKN article, does it go live automatically? No. DKN-generated articles land in your Content Genius article list as drafts with status "Needs Review." They do not publish automatically anywhere. ⚠️ You must open the article, review it, and explicitly publish it — either to Website Studio, WordPress, or another connected CMS.

💳 Frequently Asked Questions — Account, Billing & White Label

This article covers the most common questions about managing your Search Atlas account, understanding your subscription and credits, and setting up white-label agency branding. How do I reset my password? On the Search Atlas login page, click Forgot Password and enter your email address. You will receive a password reset link. If you don't see the email within 5 minutes, check your spam folder. If the email still doesn't arrive, contact support with your account email. How do I add a team member to my account? Go to the top-right avatar → Settings → Team Members. Click Invite and enter the team member's email address. Choose their role: Admin (full access) or Viewer (read-only). ⚠️ The invitation link is valid for 7 days — if it expires, resend it from the Pending Invitations list. What is the difference between Admin and Viewer access? Admin has full access to all features within the account — can create and delete projects, run tools, manage integrations, and modify settings. Viewer has read-only access — they can view reports, rankings, and project data but cannot make changes or run new tasks. How do I cancel my subscription? To cancel your plan, go to the top-right avatar (profile icon/account name) → Billing → Plans & Top-ups tab → Change Plan and select the Cancel Plan option. If you don't see the cancellation option, please contact our support team through the chat. Once the AI assistant responds, type "Human Teammate" to be connected with a support agent. Provide the email address associated with your account and let them know you'd like to cancel your subscription. After your cancellation request is processed, your access will remain active until the end of your current billing period. During this time, your account may display a "Pending" status. This is expected and simply means your subscription is scheduled to end at the conclusion of your current billing cycle. What happens to my data if I cancel? Your projects, reports, and tracked data remain visible in read-only mode for 30 days after cancellation. After that, data may be archived. ✅ If you rejoin within 30 days, your data is fully restored. Contact support if you have a specific data retention concern. I was charged but the renewal date or payment date didn't update. What should I do? Payment date display issues occur occasionally after a successful charge. This is a display sync issue between the payment processor (Stripe) and the platform. Your access should not be affected. Contact support with your account email and the date of the charge — they can verify the payment landed correctly and force a sync of the renewal date. Why does my invoice or receipt show incorrect charges? If your invoice shows the wrong amount, a duplicate charge, or a charge for a service you didn't activate, contact support immediately with your account email, the invoice date, and the specific discrepancy. ⚠️ Billing disputes are reviewed by the finance team typically within 1–2 business days. How do I get a refund for a charge I didn't authorize? If you believe you've been charged without authorization, please contact our support team through the AI chat. Once the AI assistant responds, type "Human Teammate" to be connected with a support agent. To help the billing team investigate your case, please provide: - The email address associated with your account - The charge date - The amount charged - A brief explanation of why you believe the charge was unauthorized Unauthorized charge requests are reviewed by our billing team. You can typically expect a response within 1–2 business days. How do I upgrade or downgrade my plan? Go to the top-right avatar (profile icon/account name) → Billing → Plans & Top-ups → Change Plan to view available plans and make a change. Upgrades take effect immediately (prorated). Downgrades take effect at the end of your current billing period. If you're on an annual plan and need to change sooner, contact support. What are HDC (Hyperdrive Credits) and how do I get more? HDC (Hyperdrive Credits) is the currency for premium services: Link Lab placements, press releases, cloud stacks, AI press release generation, and other add-ons. Your plan includes a monthly HDC allocation. 💡 Additional HDC can be purchased as a top-up from the top-right avatar → Billing → Plans & Top-ups → Top Up. What is the difference between AI Premium Credits and AI Generation credits? AI Premium Credits are required for Content Genius article generation (the full Write with AI pipeline). AI Generation credits are used for shorter AI tasks — meta descriptions, content templates, rewriting tools. These are two separate pools. Running out of AI Generation credits does not block article generation; only exhausting AI Premium Credits does. How do I understand my plan's quota limits? Go to the top-right avatar (Account Menu) → Billing → Plans & Top-ups to see a breakdown of all your quota limits and current usage — tracked keywords, OTTO sites, GBP locations, keyword lookups, AI Visibility (formerly LLM Visibility) projects, and more. How do I set up white-label branding for my agency? White label requires a Pro/Agency plan with the white-label flag enabled. Go to Agency Hub → Setup → Branding to configure: - Your agency logo (main, signin, and signup versions) - Platform colors (header, sidebar, buttons) - Platform name (replaces "OTTO" references) - Custom login welcome message ✅ Save the branding settings — clients see the updated branding immediately on their next login. To activate Agency Hub, contact support if the sidebar link isn't visible. How do I set up a custom domain for my agency's client portal? Go to Agency Hub → Setup → Verify Subdomain. Enter your desired subdomain (e.g., seo.youragency.com), copy the generated CNAME record, and add it to your domain's DNS settings. Click Verify after DNS propagation (up to 24–48 hours). Once verified, clients log in at your custom domain instead of dashboard.searchatlas.com. My agency sign-in logo disappeared after I saved it. What happened? This is a known UI issue where saving the sign-in logo and then navigating away can cause it to appear blank on reload. Try: (1) hard-refresh the page (Ctrl+F5), (2) re-upload the logo and save again, (3) contact support if it persists — they can confirm whether the logo is saved server-side. How do I invite clients to my white-label portal? From Agency Hub → Customers, click Invite Customer and enter the client's email address. They receive an invitation to create an account on your branded portal. ⚠️ Invitations expire after 7 days — resend from the Pending Invitations list if needed. The client's account is created as a sub-account under yours when they accept. Why is my OTTO add-on pricing showing incorrectly in the billing dashboard? This can happen after plan migrations or add-on changes where the billing system (Stripe) and the Search Atlas dashboard get out of sync. Contact support with your account email and the specific discrepancy — they can force a sync between Stripe and the dashboard to correct the display. How do I remove or disconnect a team member? Go to the top-right avatar → Settings → Team Members, find the team member, and click Remove. Their access is revoked immediately. They are not notified automatically — you may want to inform them directly. What should I do if I see a "cancel free trial" error before auto-billing starts? If you signed up for a trial and want to cancel before being charged, go to the top-right avatar (profile icon/account name) → Billing → Plans & Top-ups tab → Change Plan and select Cancel Plan before your trial end date. If the trial end date has passed and you were charged, contact support immediately — they can verify whether the charge is reversible based on the timing. Can I change my billing cycle date? Billing cycle dates are anchored to the date your original subscription started. 💳 Search Atlas does not currently allow customers to change their billing cycle date independently. If your renewal date is causing a cash flow conflict, contact support via support chat. Request to the AI bot to speak with a "Human Teammate", they can evaluate options such as a manual proration or a plan adjustment to shift the effective cycle date. When contacting support, include your account email and the date you would prefer for renewal. How do I prevent competitors from detecting that I'm using Search Atlas in my site code? The most effective approach is to activate White Label on your account (requires Pro/Agency plan). When white label is active, all public-facing references — dashboard URLs, pixel script attributes, and OTTO meta tags — use your custom branded domain instead of searchatlas.com or otto references. ⚠️ If you are on a lower plan without white label and need to manually remove references: go to your OTTO project → Installation → and switch from the standard pixel to the Cloudflare Worker deployment, which injects changes server-side without adding a visible script tag in the HTML source. For any remaining branded attributes or schema properties you want renamed, contact support — they can advise on what is and isn't modifiable without breaking OTTO functionality.

📱 Frequently Asked Questions — Social Hub

Social Hub is Search Atlas's multi-platform social media scheduler. It lets you create posts, schedule them across Facebook, Instagram, Twitter/X, and LinkedIn, generate AI content, manage approvals, and track post status — all from a calendar-based interface. This article covers the most common questions. What platforms does Social Hub support? Social Hub currently supports: Facebook (Pages), Instagram (Business/Creator accounts), Twitter/X, and LinkedIn (Pages). Each platform requires a separate OAuth connection. Personal Instagram accounts are not supported — you need an Instagram Business or Creator account linked to a Facebook Page. How do I connect my social accounts? Go to Social Hub → Project Settings (or Settings → Social Accounts) and click Connect Account. Choose your platform and follow the OAuth flow. For Instagram, you'll connect through Facebook first — make sure your Instagram Business account is linked to a Facebook Page in Meta Business settings before attempting to connect. My social account token expired and posts are failing. How do I reconnect? Go to your project's account connections list, find the affected platform, and click Reconnect. Complete the OAuth flow again — this refreshes the token. Social platform tokens expire on their own schedules (Meta tokens typically last 60 days; X tokens may expire sooner). ✅ Re-connecting does not delete your scheduled posts. How do I create and schedule a post? 1. Go to Social Media Scheduler → All Projects and select your project 2. Click Create Post 3. Write your caption, select target platforms, add images (upload, media library, or AI-generated), and set the publish date and time with timezone 4. Choose approval type (see below), then save as Draft or move to Scheduled 💡 Alternatively, click any date/time slot in the Calendar View to create a post pre-filled with that time. What are the approval workflow options? | Approval Type | Behavior | | --- | --- | | Auto Publish | Posts go live at the scheduled time with no review needed | | Approve for Publish | All posts require manual approval before publishing | | Approve if Image | Posts with images require approval; text-only posts auto-publish | | AI Images Only | Only posts with AI-generated images require approval | Pending approvals are visible under Social → Pending Approvals. My post shows "Partially Published." What does that mean? Partially Published means some platforms succeeded and at least one failed. Check the per-platform status on the post — it shows a success or error for each network. ⚠️ Reconnect the failing platform's account if it's an auth error, then re-publish to that platform specifically. Why are my Twitter/X posts missing AI-generated images while Facebook and Instagram have them? Twitter/X has stricter API policies around automated image posting. AI-generated images may not always attach successfully to X posts depending on file size, format, or X's current API limits. As a workaround, upload the image manually before scheduling, or post to X without the image and add it from X's interface directly. How does AI post generation work? Inside the post editor, click Generate with AI, provide a topic, tone, and any key points, and the platform generates draft content per platform (respecting character limits for each network). You can edit the draft before scheduling. 💡 AI generation runs in the background and may take 30–60 seconds. What is the Media Library? Each Social Hub project has its own Media Library for storing images used in posts. You can upload images directly, or images generated with AI are stored automatically. Images in the library can be reused across multiple posts within the project. Social Hub vs. GBP Posts — what is the difference? These are two completely separate systems: | | Social Hub | GBP Posts | | --- | --- | --- | | Where | Social Media Scheduler | GBP Galactic → Posts | | Destination | Facebook, Instagram, Twitter/X, LinkedIn | Google Business Profile (Google Maps/Search) | | Audience | Social media followers | Google Search and Maps users | They don't share content or scheduling. Enabling both means your content goes to different destinations independently. My post is stuck in "Publishing" for a long time. What should I do? If a post has been in "Publishing" status for more than 5 minutes, it may indicate a platform API timeout. Refresh the post status. ⚠️ If it hasn't resolved after 10 minutes, contact support with the post ID — they can check the publishing queue and retry the delivery. How do I set the timezone for my scheduled posts? Timezone is set at the account or project level. Check your Account Settings → Timezone and make sure it matches your intended publish timezone. Posts store explicit timezone data, so a mismatch between your browser's local time and your account timezone setting can cause posts to publish at unexpected times. Can I manage multiple clients' social accounts from one Search Atlas account? Yes. Create a separate Social Hub Project for each client — each project has its own connected accounts, approval workflows, and media library. ✅ Agency accounts can create unlimited projects and assign them to client sub-accounts through Agency Hub.

🔗 Frequently Asked Questions — Link Lab & Authority

Search Atlas offers three distinct link building tools: Link Laboratory (paid marketplace), WILDFIRE (reciprocal exchange inside OTTO), and Managed Link Building (done-for-you service). This article covers the most common questions about each. What is the difference between Link Lab, WILDFIRE, and Managed Link Building? Link Laboratory (app.linklaboratory.com) is a self-serve marketplace where you browse real publisher sites and purchase editorial backlinks using HDC (Hyperdrive Credits). You choose every placement. WILDFIRE is a free reciprocal link exchange inside OTTO. You add outlinks to other Search Atlas users' sites; they link back to yours. No cost, but requires you to give links before you receive them (2:1 ratio). Managed Link Building is a done-for-you outreach service where the Search Atlas team handles prospecting, outreach, and placement on your behalf. Contact your account manager for pricing. What are HDC (Hyperdrive Credits) and how do I get more? HDC (Hyperdrive Credits) is Search Atlas's internal credit currency used for Link Lab placements, press releases, cloud stacks, and other premium services. It is a single shared balance — there is no separate Link Lab wallet. Your plan includes a monthly HDC allocation (the amount depends on your plan level). Additional HDC can be purchased as a top-up from your billing settings. 💡 Tip: Check your HDC balance in billing settings before placing large orders — credits are deducted at checkout, not at fulfillment. How do I order a backlink in Link Lab? 1. 1. Go to app.linklaboratory.com/site-catalog 2. 2. Filter publishers by niche, Domain Authority, and price 3. 3. Click Add to Cart on the sites you want 4. 4. Open your cart (/cart) and for each item: choose whether to provide your own article or use the writing service, enter your target URL and anchor text 5. 5. Checkout — HDC is deducted from your balance immediately 6. 6. The order goes to the publisher; typical fulfillment is 7–30 days ✅ Once checkout is complete, your order appears in the order list with an "In Progress" status. How do I provide my own article for a Link Lab placement? In the cart, select "Provide your own article" for that placement. You can either select an existing article from your Content Genius account or paste the title and article content directly. The publisher will review it before publishing. What is "Pending Actions" in Link Lab? Pending Actions is your task queue — items that are waiting on your input before the order can move forward. Common pending items: - Article content not yet submitted - Missing anchor text or target URL - Publisher requesting revisions to your article - Content ready for your approval before it goes to the publisher ⚠️ Check Pending Actions regularly if your orders appear stuck — most stalls are caused by an incomplete item on your side. How do I select a different publisher if I don't want the original one? In your order list, find the order and look for the option to swap or update the publisher. You can select a different site from the catalog before the article has been submitted. If the order is already in the writing or review stage, contact support — they can initiate a publisher change. How do I access publication.media publishers in Link Lab? publication.media publishers appear in the Link Lab site catalog alongside other publishers. Filter the catalog by niche or search by domain name. If you're looking for a publisher you previously used and it no longer appears, contact support — publishers can be deactivated if they no longer meet quality criteria. What are the fulfillment statuses in Link Lab? | Status | Meaning | | --- | --- | | In Progress | Order submitted, publisher is working on it | | Content Review | Article written, awaiting editorial review | | Pending Publication | Approved, waiting for publisher to go live | | Live | Published — your backlink is live | ⚠️ If an order is stuck "In Progress" for more than 30 days, contact support for a publisher status check. How does WILDFIRE work and how do I set it up? WILDFIRE is inside your OTTO project under Link Building → WILDFIRE. To participate: (1) add two outlinks from your site pointing to other WILDFIRE participants, (2) the system matches you with participants who will link back to your site. The 2:1 ratio means you must give two links to receive one. Links are real editorial placements on participating SA users' sites. Can I see which sites are linking to me through WILDFIRE? Yes. The WILDFIRE section inside your OTTO project shows your incoming link placements, the source domains, and the specific pages where your links appear. You can also view and manage your outlinks from the same interface. What is the Cloud Stack / Indexer service? Cloud Stacks are networks of interconnected web 2.0 properties (hosted on Google, Microsoft, Amazon, etc.) built around your brand and target keywords, designed to reinforce your site's authority signals. They are created and managed from Authority → Cloud Stacks. The Indexer is a separate service that forces search engine discovery of URLs you submit. It uses SERP-based indexing signals. Access it from Authority → Indexer (URL Indexer). Both services use HDC credits. Why is my Link Lab order not showing a live URL after it was marked Published? After a placement goes live, the publisher URL appears in your order detail view. If the status shows Published but no URL is listed, give it up to 24 hours for the URL to propagate to the platform. ⚠️ If it's been more than 24 hours, contact support with your order ID and they will follow up with the publisher to retrieve the live link. When I click on a publisher in Link Lab, I'm redirected to a login page. What should I do? The Link Lab publisher list is sourced from publication.media, which is a separate marketplace from Search Atlas. Viewing full publisher profiles and placing orders directly on that platform requires a separate account at publication.media. 💡 The recommended workflow is to browse publishers and submit orders through the Link Lab interface inside Search Atlas — this does not require a separate publication.media login. Only visit publication.media directly if you need marketplace features not available inside the SA dashboard. My publisher was rejected. How do I select a replacement? When a publisher rejects your Link Lab order, the order moves to the Pending Actions section in your order dashboard. Go to Link Lab → your order → Pending Actions. There you will see available replacement publishers curated to match your original order's requirements (niche, DA range, price). Select the replacement and the order resumes automatically. ⚠️ If no replacement publishers are available in Pending Actions, contact support with your order number — they can manually review and assign an alternative.

⚙️ OTTO and AI Visibility License Alignment Explained

🔍 Overview Search Atlas offers two distinct license types that work together but are managed separately: OTTO licenses (for AI-powered SEO automation) and AI Visibility licenses (for AI Visibility analysis). Upgrading one does not automatically upgrade the other. If you recently added OTTO licenses and noticed your AI Visibility license count did not increase to match, this article explains why — and what to do next. ⚙️ How OTTO and AI Visibility Licenses Work OTTO licenses and AI Visibility licenses are separate entitlements on your account, even though both fall under the Search Atlas platform. Each license type is provisioned independently: - OTTO licenses control how many websites you can activate and manage through the OTTO SEO automation engine. - AI Visibility licenses control how many projects or queries you can run through the AI Visibility feature. Because these are tracked in separate systems, an upgrade to your OTTO license count does not trigger an automatic increase in AI Visibility licenses. The two must be aligned manually by the Search Atlas team when a plan change is made. 🚨 Common Scenario: Missing AI Visibility License After Upgrade The most frequent issue customers report looks like this: 1. You upgrade your plan and add one or more OTTO licenses. 2. You expect your AI Visibility license count to increase by the same number. 3. After the upgrade, the new AI Visibility license does not appear in your account. This is a known alignment gap. The upgrade correctly provisions your additional OTTO license(s), but the corresponding AI Visibility license(s) must be separately activated on the back end. This is not a billing error — it is a provisioning step that requires manual intervention from our team. 🛠️ How to Check Your Current License Counts Before reaching out, confirm what you currently have access to: 1. Log in to your Search Atlas account and navigate to your OTTO license area to note how many active OTTO licenses are shown. 2. Navigate to your AI Visibility feature area and check how many AI Visibility slots are available to you. 3. Compare both numbers against what your upgraded plan should include. If the OTTO count reflects your new plan but AI Visibility does not, this confirms the alignment discrepancy described above. ✅ How to Get Your Licenses Aligned There is no self-serve option to manually sync these two license types — our team needs to apply the correction on the back end. To get this resolved as quickly as possible, please have the following ready when you reach out: - Your account email or workspace name - The date your plan upgrade or license change was made - The number of OTTO licenses currently shown on your account - The number of AI Visibility licenses currently shown on your account - The number of AI Visibility licenses you expect based on your upgraded plan If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Find Purchased Products and SEO SOPs

📚 Are industry-specific SEO SOPs available? Search Atlas provides workflows, recommendations, and optimization guidance that can be adapted to different industries. However, step-by-step SOPs may vary by product, account, workspace, or purchased training resource. Your available features and guidance are shown inside the platform and may not appear as a separate product in every hub. For industry-specific work, start by reviewing the recommendations and workflows for your project, then adapt them to your business type, services, location, and compliance requirements. Industry detection and specialized guidance may also depend on the product or feature enabled for your account. 🛒 Where can I find a purchased product? If a product such as Secrets of SEO is no longer visible, first confirm that you are signed in to the account and workspace used for the purchase. Then check the product or resource area where it was originally provided. Purchased learning products may not appear under Agency Hub. 1. Sign in to the correct Search Atlas account. 2. Switch to the workspace associated with the purchase, if your account has multiple workspaces. 3. Review the available product, resource, or training sections in the platform. 4. Check whether the product was purchased under a different login, brand, or workspace. 5. Refresh the page or sign out and back in if the product was recently purchased. ⚙️ What is available in Agency Hub? Agency Hub is primarily used for agency and white-label settings. To open it, go to More Features → Agency Hub → White Label Setup. This area includes branding, domain and login, pricing, client management, and launch settings. It is not necessarily the location for purchased courses, training products, or SEO resources. 🔎 Why might a product be missing? - You are using a different account or workspace than the one used at checkout. - The purchase is still being assigned or synchronized. - The product is available through a separate resource area rather than Agency Hub. - Your account permissions or plan have changed. - The product has been renamed, moved, or retired from the current platform navigation. 💬 Get help locating your purchase When contacting support, include the product name, purchase date, login email used for the purchase, current workspace, and a screenshot of the area where you expected to find it. This helps the team verify ownership and locate the correct access path. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Frequently Asked Questions — Keywords & Rank Tracking

Search Atlas includes four keyword tools: Keyword Research, Keyword Magic Tool, Keyword Rank Tracker, and Keyword Gap Analysis. This article covers the most common questions about using them. What is the difference between the four keyword tools? Keyword Research — look up metrics (volume, CPC, competition) for keywords you already know. Keyword Magic Tool — enter a seed term and discover related keyword ideas you may not have considered. Keyword Rank Tracker (KRT) — monitor your domain's actual Google ranking position for specific keywords over time. Keyword Gap Analysis (KGA) — compare your domain against competitors to find keywords they rank for that you don't. 💡 A typical workflow: discover keywords in the Magic Tool → save the best ones → add them to a Rank Tracker project → run a Gap Analysis to find remaining opportunities. How do I set up a Rank Tracker project? Go to Keywords → Rank Tracker (Keyword Rank Tracker) in the left sidebar and click New Project. Configure: - Domain to track - Target country and location (for local rank tracking) - Device type (desktop or mobile) - Competitors to benchmark against Add keywords by typing them in or using the + icon from Keyword Research or Magic Tool results. Save — your first data pull begins immediately. ✅ Why don't my Google Search Console positions match my Rank Tracker? This is expected. GSC averages positions across all users, devices, locations, and query variants. KRT scrapes Google from a fixed location and device at a single point in time. Neither is wrong — they measure different things. 💡 Use KRT for competitive benchmarking and trend tracking; use GSC for real user traffic and impression data. What is the Visibility Score? The Visibility Score is the project-level metric summarizing your overall ranking health. It is the position-weighted average of estimated organic click-through rates for all tracked keywords ranking in the top 10, using standard CTR curves. A score of 100% means every tracked keyword ranks #1. If no tracked keywords rank in the top 10, the score shows N/A. How do I add keywords to an existing Rank Tracker project? From the Keyword Research or Magic Tool results, click the + icon next to any keyword and select your target project from the dropdown. You can also open your project directly and type keywords into the input field at the top of the keyword table. My quota is draining faster than expected on the Keyword Magic Tool. Why? There is a known frontend issue where clicking a search history entry may trigger a quota-consuming POST request instead of a free GET. This is being addressed by the engineering team. ⚠️ If your quota drains abnormally fast, contact support — they can review your usage log and issue a credit if the consumption was caused by this bug. How does Keyword Gap Analysis work? Enter your domain plus up to four competitor domains, set your target country, and submit. The tool fetches all keywords each domain ranks for and categorizes the overlap: - Gap — competitors rank; you don't (highest priority opportunities) - Unique — only you rank - Common — both rank - Weak — both rank, but competitors rank higher - Strong — both rank, and you rank higher Each KGA run costs 100 credits per competitor added from your Keyword Gap quota (separate from your general keyword lookup quota). How often does Rank Tracker refresh positions? You can set your project to refresh automatically on an interval (every N days), monthly on a specific date, or manually by clicking Refresh. The default auto-refresh is every 10 days. Manual refreshes can be triggered at any time from the project view. Rank data uses live SERP scraping (DataForSEO), so positions reflect real Google results at crawl time. Why is Keyword Gap Analysis stuck loading? DataForSEO fetches for large domains can take a few minutes. Wait 2–3 minutes and refresh the page. If it's been more than 10 minutes, contact support with the domains you entered. What is a Keyword List vs. a Rank Tracker project? A Keyword List is a saved collection of keywords for reference and planning — a research artifact. A Rank Tracker project is a live monitoring object that actively tracks your positions on Google over time. 💡 Keywords from a list can be added to a tracker project at any time using the + icon. How do I track rankings for a specific city or region? When creating or editing your Rank Tracker project, set the Location field to your target city, metro area, or region in addition to the country. KRT will scrape results geolocated to that specific area, which is essential for local businesses tracking local pack positions.

📡 Learn More About Signal Genesys

Signal Genesys is a product you can learn more about by visiting the official Signal Genesys website. The website is the best place to find comprehensive information, including features, use cases, and any available resources. To explore Signal Genesys in depth, visit the official site at: https://signalgenesys.com/ If you have additional questions that are not answered on the Signal Genesys website, or if you need help navigating your Search Atlas account in relation to Signal Genesys, feel free to chat with a human teammate using the live chat widget in the app.

👁️ Frequently Asked Questions — QUEST (AI Visibility)

QUEST is Search Atlas's AI Visibility (formerly LLM Visibility) product — it tracks how often your brand is mentioned, cited, and ranked by AI answer engines like ChatGPT, Gemini, Perplexity, Copilot, and Grok. This article answers the most common questions. What does AI Visibility track? For each analysis run, AI Visibility (formerly LLM Visibility) measures: - Mentions — how many times your brand appears in AI-generated responses - Rank — your position within each response (1st mention, 2nd, 3rd…) - Visibility Score — position-weighted score (earlier mention = higher score) - Share of Voice — your brand's mentions as a % of all brands mentioned - Citations — whether AI platforms link to your domain (URL-level) - Sentiment — positive, neutral, or negative tone of your mentions Platforms tracked: OpenAI (ChatGPT), Google Gemini, Perplexity, Microsoft Copilot, Google AI Mode, and Grok. How do I set up AI Visibility tracking for my domain? 1. 1. Go to AI Visibility (formerly LLM Visibility) in the left sidebar and click New Project 2. 2. Enter your domain name 3. 3. Select which AI platforms to track 4. 4. Set your analysis frequency (daily, every 3 days, weekly, bi-weekly, or monthly) 5. 5. Add competitor domains to benchmark against 6. 6. Optionally set a country for location-specific analysis 7. 7. Save — the first analysis snapshot starts immediately ✅ The first snapshot begins automatically after saving your project settings. What is an analysis snapshot? A snapshot is a point-in-time record of your brand's AI visibility. Each time AI Visibility (formerly LLM Visibility) runs (based on your cadence), it creates a new snapshot by sending a set of prompts to each AI platform, collecting responses, and calculating your visibility metrics. Snapshots accumulate over time to give you a trend line. Why does my dashboard show 0 usage for tracked projects? If a project shows 0 usage, the most common causes are: (1) the project was just created and the first snapshot hasn't completed yet — wait 5–10 minutes; (2) no AI platforms were selected in project settings; or (3) a snapshot failed silently. Open the project's analysis history and check the snapshot status. ⚠️ If all snapshots show "failed," contact support with your project ID. My AI Visibility quota shows more projects used than I actually have. What's wrong? OTTO can auto-create AI Visibility (formerly LLM Visibility) projects for your connected domains (marked is_otto_project = True). These auto-created projects count against your quota alongside the projects you create manually. To free up quota, review your project list and delete any auto-created OTTO projects you don't need to track. If you believe the count is incorrect, contact support. What does it mean when a snapshot is in "deferred" status? Deferred states happen when a specific AI platform was temporarily unavailable when the snapshot tried to run: - deferred_provider_down — An AI platform (e.g., OpenAI via OpenRouter) was down; the snapshot will retry automatically - skipped_no_platforms — No platforms were selected in the project — go to project settings and add at least one - skipped_no_queries — The topic generation stage produced no active prompts — try rerunning the analysis The Prompt Simulator is spinning and never returning a result. What do I do? Prompt Simulator (which lets you test a specific prompt against live AI platforms) can timeout at 90 seconds during high-queue periods. This is a backend queue congestion issue, not a configuration problem. ⚠️ Wait 2–5 minutes and retry. If timeouts are consistent across multiple attempts over an hour, contact support. My AI Visibility top-up purchase failed. What should I do? If a credit top-up fails silently (no error shown, credits not added), try: (1) refreshing the billing page and attempting the purchase again, (2) checking that your payment method on file is current, (3) contacting support — include the date and time of the attempted purchase so they can check for a payment processing failure on the backend. Why does Prompt Simulation fail with a Grok error? Prompt Simulation for Grok can fail due to Grok's API restrictions and rate limits at the provider level. If you see a "Grok didn't allow it" message, this means Grok's API rejected the request — retry once, and if it continues failing, consider removing Grok from that specific project's platform list while the issue is investigated. How does the competitor benchmark work? When you add competitor domains to your AI Visibility (formerly LLM Visibility) project, each analysis snapshot collects their visibility metrics alongside yours using the same set of prompts. Your dashboard then shows a side-by-side comparison of mentions, rank, and share of voice. ✅ You can add or remove competitors in project settings at any time without losing your historical data. What is the difference between Visibility Score and Share of Voice? Visibility Score measures how early your brand appears in AI responses — an earlier mention scores higher. It reflects position quality. Share of Voice measures how often your brand appears relative to all brands mentioned — it reflects mention frequency and volume relative to competitors. 💡 Both matter: high Share of Voice with low Visibility Score means you're mentioned frequently but late in responses; high Visibility Score with low Share of Voice means you rank early when mentioned but aren't mentioned as often as competitors. How do I improve my AI Visibility score? AI Visibility (formerly LLM Visibility) correlates with your overall authority signals: strong backlink profile (Link Lab), consistent brand mentions across the web (press releases via Signal Genesys), high-quality authored content (Content Genius), and citation-worthy data or statistics on your site. AI Visibility (formerly LLM Visibility) tracks your progress — the other Search Atlas tools are the instruments for improving it. My AI Visibility quota shows more projects used than I actually have. What's happening? This is a display sync issue where the quota counter doesn't immediately reflect project deletions or plan changes. Try refreshing the QUEST dashboard — in most cases the correct count loads on reload. ⚠️ If the discrepancy persists after several hours, contact support with your account email. They can verify the actual project count against your plan and manually sync the quota display. My Prompt Simulation is failing with a Grok error. What should I do? Grok (xAI) has intermittent availability on the OpenRouter routing layer that QUEST uses to query AI platforms. If Prompt Simulation fails specifically with a Grok error: (1) wait 5–10 minutes and retry, (2) run your simulation excluding Grok — the other platforms (GPT-4, Claude, Gemini, Perplexity) should still work, (3) if Grok consistently fails over more than an hour, contact support so they can check the OpenRouter/Grok provider status. ⚠️ A Grok-specific failure does not affect your other AI Visibility (formerly LLM Visibility) data.

📈 Frequently Asked Questions — SEO Fundamentals & Best Practices

This article answers foundational SEO questions that come up frequently when using Search Atlas tools. Understanding these concepts will help you get more value from the platform. What is an OTTO Score and is 100% the goal? The OTTO Score reflects how many of OTTO's identified recommendations have been deployed on your site. A higher score means more optimizations are active. However, 100% is not always the goal — some recommendations may not apply to your site's specific context. 💡 Focus on deploying recommendations in OTTO's highest-priority categories first: On-Page, Schema, and Technical fixes typically have the most direct impact. What is the difference between on-page SEO and technical SEO? On-page SEO refers to optimizations on the content of specific pages — title tags, meta descriptions, heading structure, keyword usage, content depth, and internal links. Technical SEO refers to the infrastructure of the site — crawlability, page speed, mobile-friendliness, structured data (schema), canonical tags, indexation settings, and Core Web Vitals. OTTO handles both categories, grouped separately in its recommendation list. What is schema markup and why does OTTO generate it? Schema markup (JSON-LD structured data) is code added to a page's HTML that tells search engines precisely what the content is — a business, an article, a product, a recipe, etc. Google uses this data for rich results (star ratings, knowledge panels, FAQ accordions). ✅ OTTO generates schema automatically based on your business profile, GBP data, and page content, and deploys it via the pixel or Cloudflare Worker. What is topical authority and how does Content Genius help build it? Topical authority means your site comprehensively covers a subject area, signaling expertise to search engines. Sites with topical authority rank more consistently and broadly. Content Genius builds topical authority through the DKN (mapping all topics your domain should cover) and Topical Maps (generating article clusters around specific themes), ensuring your content fills gaps rather than duplicating existing content. What is a backlink and why does Link Lab matter? A backlink is a link from another website to yours. Google treats backlinks as votes of confidence — links from high-authority, relevant sites improve your Domain Authority and rankings. 💡 Link Lab provides access to a marketplace of real editorial placements on established publisher sites, which is a safer and more scalable approach than manual outreach. What is Domain Authority and how is it calculated? Domain Authority (DA) is a third-party metric (from Moz) scoring your site's overall link equity on a 1–100 scale. Higher is better, but the number itself is only meaningful relative to your competitors — a DA of 40 is strong in some niches, weak in others. Search Atlas's Site Explorer shows DA alongside Domain Rating (DR from Ahrefs) and other backlink metrics. What is the Google 3-Pack and why is it important for local businesses? The 3-Pack (also called the Local Pack) is the box at the top of Google search results showing three nearby businesses on a map. It's prime real estate for local intent searches ("plumber near me," "coffee shop Austin"). Search Atlas's Local Heatmaps show where your business ranks in the 3-Pack across your geographic area, and GBP Galactic provides the tools to improve that ranking. What are Core Web Vitals? Core Web Vitals are Google's page experience metrics: Largest Contentful Paint (LCP — loading speed), Interaction to Next Paint (INP — interactivity), and Cumulative Layout Shift (CLS — visual stability). OTTO's technical audit reports on these and flags pages that need improvement. ⚠️ Pages with poor Core Web Vitals are eligible for a ranking penalty from Google's Page Experience signal. What is E-E-A-T and how should I think about it? E-E-A-T stands for Experience, Expertise, Authoritativeness, and Trustworthiness. Google's search quality guidelines use E-E-A-T to evaluate content quality, particularly for health, finance, legal, and other "Your Money or Your Life" topics. Practically: publish well-researched content, cite credible sources, display clear authorship, and build legitimate backlinks. 💡 Content Genius articles can be tuned for E-E-A-T signals through the Brand Vault tone settings and the on-page audit. What is the difference between a canonical tag and a redirect? A canonical tag tells Google which version of a URL is the "official" one — it doesn't redirect users, it just signals to crawlers. Useful when the same content is accessible at multiple URLs (with/without www, with/without trailing slash, etc.). A redirect (301 or 302) actually sends users and crawlers to a new URL. ⚠️ Use a redirect when content has permanently moved; use a canonical tag when content intentionally exists at multiple URLs but you want one version to rank. What is sitemap.xml and does Search Atlas create one automatically? A sitemap is an XML file listing all pages on your site that you want Google to index. OTTO can configure and manage your sitemap submission to Google Search Console. ✅ Website Studio sites generate a sitemap automatically on publish. For WordPress sites, the MetaSync plugin works alongside your existing sitemap plugin (Rank Math, Yoast, etc.). What does "not indexed" mean and how do I fix it? "Not indexed" means Google knows the page exists but has chosen not to include it in its search results — or hasn't crawled it yet. OTTO's Instant Indexing feature can request immediate indexing of specific URLs via Google's Indexing API. ⚠️ Common causes of non-indexation: noindex tag, thin content, duplicate content, blocked by robots.txt, or the page is simply too new. OTTO's technical audit identifies which cause applies to each page.