We are aware of an issue in the Keyword Magic Tool where searching certain keywords causes a permanent loading spinner instead of showing a no-results message. A fix is currently awaiting release.
🔍 What's Happening
When you search a keyword that has no data in the Search Atlas index, the Keyword Magic Tool enters an indefinite loading state. The spinner does not resolve and no "no results" message appears — the tool looks stuck or frozen for that search.
This only affects keywords with zero indexed results. Searches for keywords that do have indexed data continue to work normally.
⚠️ Known Impact
This bug may cause incorrect credit/quota deductions during failed searches. If you have lost credits due to this issue, contact Support for a quota review and potential reset.
🛠️ Workaround Steps
Because the issue is triggered only when a keyword returns zero indexed results, searching a related term that has data resolves normally. If the spinner is already active, refresh the page first, then try one of the following:
- Shorten your phrase — search individual words instead of a full multi-word query.
- Use a synonym or closely related term (for example, running shoes instead of jogging footwear).
- Remove qualifiers such as location names, brand names, or modifiers and search the broader topic first.
There is no way to force-resolve the spinner for a specific zero-result keyword without navigating away or refreshing the page.
Example keywords reported: medicaid work requirements software. Any zero-result keyword may trigger this state.
📡 Engineering Status
Our engineering team has completed the fix and it is currently awaiting release. Once deployed, the Keyword Magic Tool will properly recognize zero-result states and display the appropriate no-results message. We will update this article once the fix is live.
📞 When to Contact Support
The workaround above covers most cases. Reach out to our support team if:
- Broader or modified keyword variations also spin indefinitely — this may indicate a separate issue.
- The spinner occurs on keywords that previously returned results.
- You need to confirm whether a specific keyword is expected to have data in the index before escalating to your team.
- You have consumed quota or credits on failed searches due to this issue — please contact Support with your account details and we will review your quota consumption and provide a reset if warranted.
🎯 Our team is actively working to restore the expected no-results state in the Keyword Magic Tool — we appreciate your patience and will update this article as soon as the fix is deployed.