📌 Why reports may continue
Automated reports are scheduled email deliveries managed separately from your account access. Deactivating an account should stop future deliveries, but messages already queued may still arrive briefly.
⚙️ Review automated reports
- Sign in to Search Atlas, if access is still available.
- Open Reports from the left sidebar.
- Select Automated email reports.
- Review active schedules and remove or disable any reports that should no longer be sent.
- Check the recipient list and remove deactivated users where applicable.
🛑 If your account is already deactivated
If you cannot sign in, no action is required on your side. Account deactivation is intended to stop automated report deliveries. Allow a short period for previously queued emails to finish processing.
🔎 If emails continue
Keep one recent email as a reference, including its subject, delivery date, and recipient address. Do not reply with passwords or other sensitive information.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.