🤔 What is a GHL child account?
If your Search Atlas account was created through a GoHighLevel (GHL) agency integration, your account is a child account (also referred to as a sub-account in GoHighLevel) linked to a parent agency account. This is automatically set up by the GHL integration.
🚫 Why you cannot see the Billing section
Child accounts do not have direct access to Billing in Account Settings. Billing is managed entirely by the parent agency account. This is by design.
⬆️ How to upgrade your plan or add credits
You cannot upgrade from inside your own dashboard. You must:
- Contact the agency that set up your account (the GHL parent account)
- Ask them to make the plan change or credit addition through their agency portal
If you are not sure who your parent agency is, contact Search Atlas support with your account email and ask them to identify the parent account.
🔍 How to tell if your account is a GHL child account
- No Billing tab visible in Account Settings
- Account was set up through a GoHighLevel agency or white-label partner
⚠️ My new GHL account shows zero credits or quota
If a newly provisioned GHL sub-account shows zero quota or credits even though your plan is active, this can be caused by a resync not triggering during account provisioning. This was a known issue that has since been resolved. If you still see zero quota on a newly created account, contact Search Atlas support (or your parent agency) with your account email so the account can be resynced.
🔄 Can I move to a direct Search Atlas account?
Yes, but it requires coordination with support. Contact Search Atlas support to discuss migrating your account to a direct subscription independent of the GHL parent.