🔍 Overview
Some customers have experienced a combination of issues in Website Studio: repeated Build failed errors, a stalled or spinning checkout when purchasing credit top-ups, and credit quotas that appeared incorrect or failed to refresh on schedule. These issues have been investigated and resolved. This article explains what to do if you are still seeing any of these symptoms.
⚙️ What Was Causing These Issues
Engineering identified and resolved bugs related to Website Studio build errors and credit top-up purchase failures. The underlying issues affecting builds and the credit top-up purchase flow have been addressed in production.
✅ Steps to Take If You Are Still Affected
- Refresh your browser and clear your cache. After a production fix goes live, a hard refresh ensures you are loading the latest version of the platform.
- Check your current quota. Navigate to the top-right avatar → Billing → Plans & Top-ups in your account and review your available credits to confirm they reflect the correct values.
- Retry the build. If you previously encountered a Build failed error, attempt the build again. With the underlying issues resolved, builds should complete successfully.
- Retry a top-up purchase if needed. If you need to purchase additional Website Studio credits, navigate to the billing section of your account and attempt the purchase again. The issues affecting the credit top-up checkout flow have been resolved in production.
- Contact support if problems persist. If you are still experiencing build failures, checkout issues, or incorrect credit balances after following the steps above, please reach out to our support team via the chat widget so we can investigate your account directly.
📊 Understanding Your Credit Quota
If your credit quota still appears incorrect or your builds continue to fail after trying the steps above, this may require account-level investigation. Please contact our support team via the chat widget with details of the issue — including any error messages you see and the date the problem started — so we can review your account and ensure your quota and billing are accurate.