🔍 What Is This About?
Some Search Atlas users have reported receiving unsolicited messages through the platform — typically SEO service offers, link-building pitches, or business proposals that include sample websites and requests for a reply. These messages are not sent or endorsed by Search Atlas and are considered spam or unsolicited solicitation.
This article explains what to do if you receive one of these messages and how to keep your inbox clean.
📬 Where These Messages May Appear
Unsolicited pitches can arrive through the outreach-related sections of the platform. If you receive a message you did not request or notice activity you did not initiate, check your outreach and messaging areas within the platform and take action immediately using the steps below.
⚠️ How to Recognise an Unsolicited Pitch
Unsolicited solicitations typically share these characteristics:
- Offers of SEO, link-building, or guest posting services you never requested
- Lists of sample websites or client references included in the message body
- Requests to reply to a proposal or click an external link
- Sender details you do not recognise or that seem unrelated to your projects
- A generic greeting with no reference to your specific business or domain
If a message matches any of these patterns, treat it as unsolicited and do not reply, click any links, or share personal or payment details.
🛠️ What to Do If You Receive One
- Do not reply — responding confirms your address is active and may invite more solicitations.
- Do not click any links — external links in unsolicited messages can pose security risks.
- Note the sender details — take a screenshot or copy the sender name and message content before taking further action.
- Delete or dismiss the message — remove it from your outreach inbox to keep your workspace tidy.
- Report it to our team — open the chat widget (see below) and share the sender details so we can investigate and take appropriate action.
🔒 Protecting Your Account
Search Atlas does not facilitate or endorse third-party solicitation within the platform. To reduce exposure:
- Regularly review your outreach inbox for any unexpected messages.
- Ensure only trusted team members have access to your workspace — manage access via your account settings.
- If you suspect your account credentials have been compromised, change your password immediately.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.