## **🔍 What Is This About?**

Some Search Atlas users have reported receiving unsolicited messages through the platform — typically SEO service offers, link-building pitches, or business proposals that include sample websites and requests for a reply. These messages are **not sent or endorsed by Search Atlas** and are considered spam or unsolicited solicitation.

This article explains what to do if you receive one of these messages and how to keep your inbox clean.

## **📬 Where These Messages May Appear**

Unsolicited pitches can arrive through the outreach-related sections of the platform. If you receive a message you did not request or notice activity you did not initiate, check your outreach and messaging areas within the platform and take action immediately using the steps below.

## **⚠️ How to Recognise an Unsolicited Pitch**

Unsolicited solicitations typically share these characteristics:

- Offers of SEO, link-building, or guest posting services you never requested
- Lists of sample websites or client references included in the message body
- Requests to reply to a proposal or click an external link
- Sender details you do not recognise or that seem unrelated to your projects
- A generic greeting with no reference to your specific business or domain

If a message matches any of these patterns, treat it as unsolicited and do **not** reply, click any links, or share personal or payment details.

## **🛠️ What to Do If You Receive One**

1. **Do not reply** — responding confirms your address is active and may invite more solicitations.
2. **Do not click any links** — external links in unsolicited messages can pose security risks.
3. **Note the sender details** — take a screenshot or copy the sender name and message content before taking further action.
4. **Delete or dismiss the message** — remove it from your outreach inbox to keep your workspace tidy.
5. **Report it to our team** — open the chat widget (see below) and share the sender details so we can investigate and take appropriate action.

## **🔒 Protecting Your Account**

Search Atlas does **not** facilitate or endorse third-party solicitation within the platform. To reduce exposure:

- Regularly review your outreach inbox for any unexpected messages.
- Ensure only trusted team members have access to your workspace — manage access via your account settings.
- If you suspect your account credentials have been compromised, change your password immediately.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.