🔍 Overview
Search Atlas offers a 48-hour refund window from the date of your charge. If you believe you were billed incorrectly — or if your signup experience did not match what was communicated to you — this article explains your options and how to get the right outcome quickly.
📋 How the Standard Refund Policy Works
Our refund policy is straightforward:
- Eligible window: Refund requests must be submitted within 48 hours of the charge date.
- How to request: Contact our support team via the live chat widget inside the platform within that window.
- Outside the window: Requests submitted after 48 hours are reviewed on a case-by-case basis and are not automatically approved.
⚠️ What to Do If You Were Charged Unexpectedly
If you were charged immediately after signup but expected a free trial or a different billing arrangement, this is treated as a billing discrepancy — not a standard late refund request. Here is what you should do:
- Do not wait. Contact support as soon as you notice the unexpected charge, even if more than 48 hours have passed.
- Gather your details. Have your account email, the charge amount, and the date of the transaction ready before you reach out.
- Explain what was promised. Clearly describe what you were told during signup — for example, that a 30-day trial was included — so our team can investigate the discrepancy.
Our team has a dedicated Internal Billing Issue escalation path for situations where the charge does not match what was communicated at the point of signup. These cases receive priority review.
🕐 Refund Requests Outside the 48-Hour Window
If the standard 48-hour window has passed and your situation does not involve a billing discrepancy, please be aware of the following:
- Refunds outside the policy window are not guaranteed and are evaluated individually.
- Factors our team considers include: account activity, the reason for the request, and whether any misleading information was provided during signup.
- Decisions are typically communicated within 2–3 business days of your request being reviewed.
We take every request seriously, especially in cases where the billing experience did not match your expectations at signup.
❌ What Is Not Covered
The following situations are generally not eligible for a refund:
- Requests submitted after 48 hours where no billing discrepancy is involved.
- Partial-month refunds for unused time after an active subscription period.
- Charges on accounts with significant platform usage during the billing period in question.
💡 Tips to Avoid Billing Surprises
- Review the plan details and billing terms on the checkout page before completing signup.
- Check your email inbox for a billing confirmation immediately after subscribing — this confirms what plan and price you were enrolled in.
- If anything on the confirmation does not match what you were told, contact support right away while you are still within the 48-hour window.
🛠️ How to Submit a Refund Request
- Log in to your Search Atlas account.
- Click the chat widget in the bottom-right corner of the platform.
- Describe your situation, including the charge amount, date, and the reason for your request.
- Our support team will confirm receipt and let you know the next steps.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.