What This Issue Is
Some users have reported finding outdated Organization JSON-LD markup — such as an old phone number or a previous business name — still appearing on their site after updating their details in Search Atlas. The stale schema is located in the Custom HTML area of a page (most commonly the homepage), which is a separate location from the standard Domain-Level and Page-Level Schema controls managed by OTTO.
Because this Custom HTML area sits outside OTTO's standard schema management workflow, the outdated block is not automatically cleared when OTTO is reconfigured or when business details are updated. It therefore continues to render on the page alongside — or instead of — the correct schema, which can cause structured data conflicts.
Why It Can Be Hard to Spot
Inspecting Domain-Level Schema or Page-Level Schemas through the normal OTTO controls will not reveal a block stored in Custom HTML. The stale code only becomes visible when you look directly at the Custom HTML or header injection field for the specific page. This is why a Rich Results Test or a crawl tool may surface schema details that do not match what you see in OTTO's schema settings.
What to Do
Because the exact location of the Custom HTML field depends on your connected CMS or platform, and because the specific steps needed to identify and remove the stale JSON-LD block may vary by site setup, this issue requires hands-on investigation by our support team.
When you contact support, please have the following information ready so the team can assist you as quickly as possible:
- The project or website name as it appears in your Search Atlas account
- The URL of the page showing the incorrect or duplicate Organization schema (usually the homepage)
- The exact outdated details you are seeing — for example, the wrong telephone number or business name — so the team can confirm which JSON-LD block needs to be removed
- Any screenshot or source-code snippet of the stale
<script type="application/ld+json">block if you are able to locate it in your page source
After the Issue Is Resolved
Once the stale Custom HTML block is removed, your Organization schema will reflect only the authoritative data managed through your Search Atlas account. If you notice the problem recurring after future OTTO deployments, contact support promptly with the details listed above so the team can investigate the deployment behaviour for your specific setup.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.