💬 Overview
Sometimes you may open a live chat session and then realise you no longer need help — or you accidentally triggered a chat you want to close straight away. This article explains how to end a chat session at any point and how to reconnect with support whenever you need it.
🚪 How to Close the Chat Widget
You can close the chat window at any time without any action required from the support team. Follow these steps:
- Locate the chat widget in the bottom-right corner of the platform.
- Click the X or close button at the top of the chat window.
- The chat will minimise or close immediately. No confirmation is needed.
🤝 What If You Already Requested a Human Teammate?
If you typed human teammate to connect with a member of our team and then changed your mind, you can simply close the chat widget. There is no penalty or issue with doing this. Our team understands that questions are sometimes resolved before a human agent joins the conversation.
🔄 How to Reopen the Chat
If you close the chat and later need help again, simply click the chat widget icon in the bottom-right corner of the platform to reopen it.
❓ When Should You Contact Support?
You do not need to contact support just to close a chat. However, if you have a genuine question or run into an issue, our team is always ready to help. Common reasons to reach out include:
- Trouble navigating a feature inside the platform
- Questions about your account or subscription
- Unexpected errors or behaviour within any tool
📞 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.