⏰ What Are Search Atlas Support Hours?
Search Atlas offers support through the live chat widget inside the platform. Our human support team is available during standard business hours. On weekends (Saturday and Sunday), response times may be longer than during the regular work week.
While the chat widget is always accessible, messages sent over the weekend are queued and handled by our team as soon as they are back online.
📋 How the Weekend Queue Works
If you send a message or request human support over the weekend, here is what happens:
- Your message is received and logged immediately — you will not lose your place.
- Your conversation is added to the support queue in the order it was received.
- When the human support team returns, they work through the queue starting with the earliest messages first.
- You will receive a reply inside the same chat window where you originally sent your message.
You do not need to send follow-up messages to hold your spot. Your position in the queue is saved automatically from the moment your first message is sent.
💡 Tips for Faster Weekend Support
To help our team resolve your issue as quickly as possible when they pick up your message, follow these best practices:
- Describe your issue in detail — include what you were trying to do, what happened, and any error messages you saw.
- Add screenshots or screen recordings — visual context speeds up diagnosis significantly.
- Mention the affected feature or tool — this helps our team understand the context of your issue right away.
- Share your workspace or project name — this helps our team locate your account without extra back-and-forth.
The more detail you provide upfront, the faster we can resolve your issue once the team is back online.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.