🔍 Overview
This article covers common technical questions about Website Studio — including server-side rendering (SSR), meta tag management, Footer Embeddings, and sitemap publishing. Because many of these topics involve backend configurations, our team may need to investigate your specific setup directly.
⚙️ Does Website Studio Support Server-Side Rendering or Prerendering?
If you have questions about how Website Studio renders pages — including whether SSR or prerendering applies to your site — please contact our support team. Rendering behaviour may vary depending on your configuration, and our team can clarify what applies to your account.
When escalating, please have the following ready:
- Your project or site name in Website Studio
- The specific page URL(s) where you are seeing rendering issues
- A description of the problem (e.g. content not indexed, social previews not loading)
- Any error messages or timestamps, if applicable
✏️ Can I Edit Code or Manage Meta Tags Directly?
Meta tag management in Website Studio is handled through built-in settings. If you have questions about a specific meta tag — such as an Open Graph image tag — our team can advise on the correct steps for your account.
Regarding Open Graph image tags specifically:
- If you need to update or replace an Open Graph image tag, please contact our support team with the page URL and details of the change you need.
- If you are unable to update or remove a meta tag through the available settings, contact our support team with the page URL and a description of what you are trying to change.
If you need to inject custom scripts or meta tags beyond what the built-in settings support, please raise this with our team — this helps us understand your requirements.
🔗 Are Footer Embeddings Stable and Supported?
Footer Embeddings are a supported feature in Website Studio that allow you to add custom code to your published pages. If you have questions about Footer Embeddings behaviour or are experiencing issues with an embedding, please contact our support team.
When escalating a Footer Embeddings issue, please have ready:
- Your project or site name
- The code snippet you are trying to embed
- A description of the issue or unexpected behaviour you are seeing
- Any error messages or the timestamp when the issue began
🗺️ Sitemap Publishing
If you have questions about sitemap publishing in Website Studio — such as whether your sitemap has been generated, submitted, or is reflecting recent changes — please contact our support team. Our team can investigate the current state of your sitemap and advise on next steps.
When escalating, please have ready:
- Your project or site name
- Your site's published URL
- A description of the issue (e.g. sitemap not updating, pages missing from sitemap)
- Any error messages or timestamps, if applicable
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.