🔍 Overview
Two known issues can affect Topical Maps in Search Atlas: articles failing to start generating, and content layout appearing broken after editing headings or meta tags. Both are bugs that our team is actively investigating. This guide explains what to expect and how to escalate effectively if you encounter either issue.
⚠️ Issue 1: Article Generation Fails to Start
Some customers find that after clicking to generate articles from a Topical Map, nothing happens — no progress indicator, no status update, and no content is produced. This is a known issue. The root cause has not yet been confirmed, and there is no guaranteed self-serve workaround at this time.
📋 How to Escalate a Generation Failure
To help our team investigate as quickly as possible, please have the following ready before reaching out:
- Your project or Topical Map name — the exact name as it appears in your account.
- The exact time you attempted generation — including your timezone.
- The number of articles you selected — how many topics or subtopics you attempted to generate at once.
- A description of what you saw — for example, whether any button state changed, whether any error message appeared, or whether the page was completely unresponsive.
- Your browser and operating system — for example, Chrome on Windows 11.
⚠️ Issue 2: Layout Corruption After Editing Headings or Meta Tags
Some customers report that after editing article headings or meta tags inside Topical Maps, the layout of their content appears broken. This is a known issue currently under investigation. The confirmed root cause has not been identified, and no self-serve fix has been documented.
📋 How to Escalate a Layout Corruption Issue
Please gather the following details before contacting support so our team can investigate efficiently:
- Your project or Topical Map name — the exact name as it appears in your account.
- Which fields you edited — for example, which heading level or which meta tag was changed.
- When the issue first appeared — the date, time, and your timezone.
- What the broken layout looks like — a screenshot or screen recording showing the problem is extremely helpful.
- Where the corruption appears — for example, inside the Search Atlas editor, in an exported file, or on a published page.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.