Overview
If one or more domains are missing from your Golden Loops workbook — for example, they do not appear in your domain list or you cannot run reports for them — this is typically a backend configuration issue that requires our team to investigate and resolve on your behalf.
What This Means
Missing domains in a Golden Loops workbook are not always something you can fix through the platform interface alone. In many cases, the root cause involves how domains are configured or associated with your workbook on the backend. Our support team will need to look into your specific account setup to identify and correct the problem.
What to Expect
Once you reach out, a member of our team will review your account, identify why the domains are not appearing in your workbook, and make the necessary backend adjustments. You do not need to attempt to reconfigure your workbook manually before contacting us.
What to Have Ready When You Escalate
To help our team resolve this as quickly as possible — especially if you are working against a deadline — please have the following information ready when you contact us:
- Your account email address — the email associated with your Search Atlas account.
- The exact domain URLs that are missing — for example, seoraleigh.net. List every domain that should appear but does not.
- The name of the specific workbook where the domains are missing.
- Any deadline or urgency context — let us know if you have a time-sensitive client deliverable so we can prioritize accordingly.
- Any error messages or unexpected behavior — describe exactly what you see (or do not see) when you access the workbook.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.