Why Is My Bill Higher Than Expected?
If your monthly invoice is higher than your base subscription price, the most common reason is one or more add-on services attached to your account. These are optional features billed separately on top of your core plan.
If your invoice is higher than you expected, the difference typically comes from add-ons you activated — either during onboarding, through a plan upgrade prompt, or manually inside the platform.
What Are Add-On Services?
Add-ons are recurring optional features that enhance your Search Atlas experience. Each add-on carries its own monthly fee, and all active add-ons are billed together with your base plan on your renewal date.
How Billing Works for Add-Ons
Add-on charges are recurring — they renew automatically each billing cycle until you remove them. Here is how the billing cycle works:
- Your base plan renews on the same date each month or year.
- Any active add-ons are calculated and added to that renewal charge.
- A single combined invoice is generated and charged to your payment method on file.
- You receive a billing receipt to the email address registered on your account.
If you added a service mid-cycle, you may also see a prorated charge on your next invoice to cover the partial period between activation and your renewal date.
How to Review and Remove Active Add-Ons
To identify which add-ons are contributing to your bill and remove any you no longer need, navigate to the Billing or Subscription section of your account settings. From there you can view a breakdown of active add-ons and their individual costs, as well as your invoice history showing past charges.
If you are unable to locate the add-on causing the unexpected charge, or if you need assistance removing it, please reach out to our support team. When escalating, have the following ready to speed up resolution:
- Your account email address
- The approximate charge amount and the date it appeared on your invoice
- The name of the add-on or service you believe is causing the charge, if known
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.