Overview
If you were charged for a Search Atlas subscription plan and have not used the service, you may be eligible for a full refund to your original payment method.
Eligibility for a Refund
Refund requests are reviewed on a case-by-case basis by the Billing and Accounts team. You are most likely to qualify if:
- The charge was made recently and you have not actively used the subscription features since it was applied.
- The charge relates to a standard subscription plan.
If your account shows a pending cancellation status or a billing discrepancy, mention this when you contact support, as the team may be able to address it.
What Happens After You Request a Refund
Once your refund request is submitted and approved by the Billing and Accounts team:
- The refund is processed to your original payment method.
- Processing times vary depending on your bank or card provider — the support team can give more specific timing once they've reviewed your case.
- The support team will keep you informed on the status of your request.
Frequently Asked Questions
Can I request a partial refund instead? Describe your specific situation when you contact us. The Billing and Accounts team will review your case and determine eligibility based on the details you provide.
To have your refund reviewed, reach out to our support team through live chat with the charge amount, the date it appeared on your statement, and the plan name.