🔗 Stop future LinkLab placements
If you do not want to proceed with any LinkLab placement, avoid placing new orders and review any existing orders before cancellation.
- Open the avatar menu in the top-right corner.
- Select App Ecosystem, then open the Publisher Exchange tab.
- Select Go to Link Laboratory to review available placements and active work.
- For placed orders, open the avatar menu, select My Orders, then Order Builder.
- Select View Details for an order and check its current status before taking further action.
Do not select + Place Order if you no longer want a placement. Cancellation may not stop work that has already started, so review each order status carefully.
💳 Cancel recurring billing
Stopping LinkLab placements and cancelling a recurring subscription are separate actions. To manage recurring billing:
- Open the avatar menu in the top-right corner.
- Select Billing, then open the Plans & Top-ups tab.
- Select Manage Subscription.
- Follow the cancellation instructions and confirm the change.
After cancellation, check the subscription status and effective date. A cancellation usually prevents future recurring charges but may not reverse a charge that has already been processed.
⚠️ Resolve a failed recurring payment
If you want the team to retry a payment, first confirm that the saved payment method is valid and can accept the charge.
- Open the avatar menu and select Billing.
- Open Plans & Top-ups.
- Select Add Payment Method and add or update the payment method.
- Review the subscription status and any payment notices shown in the billing area.
Keep the subscription active if you want the charge retried. If you no longer want LinkLab or another recurring service, cancel the subscription instead of requesting another payment attempt.
📋 Check billing records
Use the Invoices and Activity Log tabs under Billing to review charges, failed attempts, credits, and subscription changes. If your account shows conflicting information, rely on the latest status displayed in Billing and keep a record of the invoice or activity entry.
🛠️ Get help with cancellation or payment status
Support can confirm whether a placement is already in progress, whether a cancellation was recorded, and whether a payment can be retried. Include the relevant order or invoice details when contacting the team.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.