📊 Understand Rank Tracker credits
Rank Tracker uses credits when it checks tracked keywords and records ranking data. Usage can vary based on the number of keywords, search engines, locations, devices, and tracking frequency configured for a project.
Credits already consumed cannot usually be restored automatically. However, unexpected usage may result from delayed usage counters, paused tracking activity, or a platform issue, so each case can be reviewed.
🔎 Check your tracked keywords and projects
- Open Local in the left sidebar.
- Select GBP Projects.
- Choose View project for the relevant project (use Add next to the Keywords count to add keywords).
- Review the tracked keyword count and project settings.
- Check whether multiple projects track the same keywords or locations.
Confirm that the current keyword count matches what you intended to track. Also check projects you recently paused or changed, as activity from before the change may still appear in usage totals.
🧮 Review credit usage carefully
Usage counters may take time to reflect recent changes. In some cases, a cached counter can temporarily show more usage than the actual number of tracked keywords. Refresh the page and review the total again after changes have finished processing.
If your account uses Universal Credits, read each value in the quota tooltip carefully. The values may represent different usage scopes, rather than separate amounts that should be added together.
🛠️ Reduce unnecessary usage
- Remove keywords you no longer need to monitor.
- Avoid tracking duplicate keywords across projects unless each project needs separate settings.
- Pause projects that do not need regular updates.
- Use an appropriate tracking frequency for your reporting needs.
- Review locations, devices, and search engines to remove unused combinations.
Pausing tracking stops future scheduled checks, but it does not automatically return credits already used. Allow time for the account and project status to update before checking usage again.
💬 Request a usage review
If credits appear to have been consumed incorrectly, gather the project name, affected keywords, approximate date and time, and screenshots of the usage or quota message. Then open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Our team can review the account history and determine whether the usage reflects normal tracking activity or a platform issue. If an eligible billing or usage adjustment is identified, the team will explain the available resolution.
✅ Key takeaway
Credits are not automatically recoverable after Rank Tracker usage, but unexpected consumption can be investigated. First verify tracked keywords and project settings, allow counters to refresh, and contact the team with specific usage details when the numbers still look incorrect.