🎯 Overview
If you need personalised help from a real person — whether you have a technical issue, a billing question, or simply want to talk through your account — Search Atlas offers live human support directly inside the platform. This article explains exactly how to reach a human agent in seconds.
💬 How to Connect with a Human Agent
Follow these steps to be connected with a member of our support team:
- Log in to your Search Atlas account.
- Look for the chat widget icon in the bottom-right corner of any page inside the platform.
- Click the icon to open the chat window.
- Type human teammate and press Enter.
- You will be connected with a real member of our team.
You do not need to describe your issue before requesting a human — simply type human teammate and a team member will greet you and ask how they can help.
🤔 When Should You Request a Human Agent?
You are always welcome to request human support. It is especially useful when:
- You have a complex technical issue that needs hands-on investigation.
- You have questions about your subscription, billing, or credits.
- You want to discuss account changes such as plan upgrades or downgrades.
- The AI assistant's response did not fully resolve your question.
- You prefer to explain your situation directly to a person.
⏱️ What to Expect After Connecting
Once you type human teammate, a support agent will join the chat as quickly as possible. To help them assist you efficiently, consider having the following ready:
- A brief description of your question or issue.
- Your account email address or the workspace name you are working in.
- Any screenshots or URLs relevant to your question (you can share these directly in the chat).
- The name of the Search Atlas feature you are using, if applicable (for example, OTTO SEO, found via Left sidebar → OTTO SEO → All Sites (SEO Automation)).
💡 Tips for a Faster Resolution
The more context you share upfront, the faster our team can help. Even a single sentence describing what you were trying to do and what happened is very helpful. You do not need to use technical language — just describe the situation in your own words.
🆘 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
Common issues list: Billing/subscriptions, Crawl/indexing issues, Content generation problems, Third-party integrations. Also: mention specific tools (OTTO SEO, Content Assistant, Cloud Stack) and error messages as prep info.