📋 Overview
If you recently upgraded to the PRO plan and enabled new LLM platforms such as Grok or Microsoft Copilot, you may notice that visibility data has not appeared yet — even after refreshing. This is expected. Newly added platforms require time to collect and process data before results appear in your dashboard.
⏱️ Why Data Is Not Showing Immediately
When a new LLM platform is activated, Search Atlas begins tracking visibility data from that point forward. The initial data population is not instant — the system needs time to crawl, analyze, and aggregate results. This process typically takes up to 24–48 hours from the moment your plan upgrade and platform activation are both in place.
✅ What to Do
- Confirm your PRO plan is active in your account billing settings.
- Confirm platforms are enabled in your AI Visibility (formerly LLM Visibility) settings (Left sidebar → Authority → QUEST AI Visibility (formerly LLM Visibility)).
- Look for the processing indicator — when a platform is newly activated, the dashboard displays a processing/loading state while analysis runs. This confirms that data collection has started and the platform is being analyzed.
- Wait 24–48 hours after both steps above are complete.
- Refresh your dashboard after the wait period to check for updated data.
📌 Important Notes
- Data collection begins from the moment a platform is activated — historical data is not backfilled.
- If you recently created a new brand or project and the dashboard shows empty data, a known bug that prevented country analysis from running at project creation has been resolved. If the dashboard still shows empty data for a new project after 48 hours, contact support for investigation.
- Anthropic Claude and Google AI Overview are not yet available as tracked platforms — they are planned additions and cannot yet be selected in AI Visibility (formerly LLM Visibility) settings.
- If data still does not appear after 48 hours with confirmed settings, contact support for investigation.
💬 Still need help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.