## 📋 Overview

If you recently upgraded to the **PRO plan** and enabled new LLM platforms such as **Grok** or **Microsoft Copilot**, you may notice that visibility data has not appeared yet — even after refreshing. This is expected. Newly added platforms require time to collect and process data before results appear in your dashboard.

## ⏱️ Why Data Is Not Showing Immediately

When a new LLM platform is activated, Search Atlas begins tracking visibility data from that point forward. The initial data population is **not instant** — the system needs time to crawl, analyze, and aggregate results. This process typically takes up to **24–48 hours** from the moment your plan upgrade and platform activation are both in place.

## ✅ What to Do

1. **Confirm your PRO plan is active** in your account billing settings.
2. **Confirm platforms are enabled** in your AI Visibility (formerly LLM Visibility) settings (Left sidebar → Authority → QUEST AI Visibility (formerly LLM Visibility)).
3. **Look for the processing indicator** — when a platform is newly activated, the dashboard displays a **processing/loading state** while analysis runs. This confirms that data collection has started and the platform is being analyzed.
4. **Wait 24–48 hours** after both steps above are complete.
5. **Refresh your dashboard** after the wait period to check for updated data.

## 📌 Important Notes

- Data collection begins from the moment a platform is activated — **historical data is not backfilled**.
- If you recently created a **new brand or project** and the dashboard shows empty data, a known bug that prevented country analysis from running at project creation has been resolved. If the dashboard still shows empty data for a new project after 48 hours, contact support for investigation.
- **Anthropic Claude** and **Google AI Overview** are not yet available as tracked platforms — they are planned additions and cannot yet be selected in AI Visibility (formerly LLM Visibility) settings.
- If data still does not appear after 48 hours with confirmed settings, contact support for investigation.

## 💬 Still need help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.