🔍 Overview
Some customers notice an LLM Visibility project has been created for a subdomain they never intentionally added — for example, go.yoursite.com — and that this project is consuming UC credits and occupying one of their quota slots. This article explains why this happens and what steps to take.
⚙️ Why Does This Happen?
LLM Visibility projects were previously linked to Site Explorer, meaning that any domain or subdomain you explored through Site Explorer could be automatically added as a tracked project in LLM Visibility. This behaviour has since been corrected — LLM Visibility now manages its own independent project list — but projects created before this fix may still appear in your dashboard and continue consuming credits.
Common symptoms include:
- A subdomain project (e.g. go.yoursite.com) appearing in your LLM Visibility dashboard that you did not manually add.
- Your UC credit balance depleting faster than expected.
- All quota slots showing as occupied, preventing you from adding new projects.
- The quota counter showing as fully consumed even though no active reports are visible.
🛠️ How to Remove the Unintended Project
- Log in to your Search Atlas account and navigate to AI Visibility from the left sidebar.
- Review the list of tracked projects and identify any subdomains or domains you did not intentionally add.
- Select the unintended project and choose the option to deactivate it (reversible, stops scheduled analysis while keeping all historical data and settings) or delete it from your tracked projects.
- Confirm your choice. Either action frees the quota slot immediately.
- Verify that your quota slot count has decreased and that the project no longer appears in your dashboard.
Once the unintended project is removed, that quota slot becomes available for a project you actually want to track.
💰 Can I Get a Refund for Wasted Credits?
If UC credits were consumed by an unintended subdomain project that was added automatically rather than by your own action, you may be eligible for a credit adjustment. Our support team reviews these cases individually and can investigate the credit usage tied to the unintended project.
To request a review, open the chat widget and provide the following details:
- The subdomain or domain name of the unintended project.
- The approximate date range during which it was active.
- Your account email or account ID to help locate the usage records.
🚫 How to Prevent This in the Future
- Periodically review your LLM Visibility project list to confirm all tracked projects are ones you intentionally added.
- Avoid browsing subdomains in Site Explorer if you do not want them tracked — even though the automatic link has been removed, it is good practice to audit your project list after any Site Explorer activity until you confirm no unexpected projects have appeared.
- Monitor your UC credit balance regularly from your account dashboard so you can spot unexpected consumption early.
📊 Understanding Your LLM Visibility Quota
Each Search Atlas plan includes a set number of LLM Visibility quota slots. Every tracked project — whether added manually or automatically — occupies one slot and consumes UC credits each time it runs a visibility report. If all slots are occupied, you will not be able to add new projects until an existing one is removed. Removing an unintended subdomain project is the fastest way to free up capacity.
🆘 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.