🔍 Overview
This article explains how OTTO site allocation works, how billing structures are reviewed for legacy or Founder-rate accounts, how Universal Credits are assigned, and what to expect when you have an open account escalation. If you have a complex multi-issue escalation — such as a pricing rate review combined with a credits allocation request — this guide will help you understand the process and set clear expectations.
⚙️ How OTTO Site Allocation Works
OTTO SEO is Search Atlas's AI-powered on-page automation engine. Each subscription plan includes a defined number of active OTTO sites — these are websites on which OTTO can actively deploy and manage SEO optimizations.
- Active sites consume one OTTO slot each. You can view and manage your active sites within your account.
- If you need more active site slots than your current plan provides, you can upgrade your plan or request a review through the support team.
To manage your current sites, you can review and adjust which sites are active within your allocation from within the platform.
📊 Universal Credits: What They Are and How They Are Assigned
Universal Credits are a flexible resource pool used across Search Atlas tools — including content generation, keyword research, and other AI-powered features. Credits are allocated based on your subscription plan tier.
- Your current credit balance and usage are accessible within your account.
- If you believe your credit allocation does not match your plan entitlement, this is reviewable by our support team.
- Requests for additional credit allocation outside of standard plan limits require a manual account review.
💰 Founder Rates, Legacy Pricing, and Plan Reviews
Search Atlas has offered special pricing to early customers and agency partners, including Founder rates and location-adjusted pricing. These rates are tied to the specific plan terms agreed upon at signup.
If you are on a legacy or Founder-rate plan and have noticed a pricing change, here is what you should know:
- Pricing changes on legacy plans are rare but may occur when a plan is modified, a subscription lapses and is renewed, or promotional terms expire.
- Restoration of a previous rate requires a manual review by our billing team, who will verify the original terms and determine eligibility for reinstatement.
📋 What to Have Ready When Escalating
Because OTTO allocation, billing structure, and pricing restoration issues require backend review, our team will need specific information to assist you efficiently. Please have the following ready when you reach out:
- Your account email address and the name of your workspace or project
- A description of the issue — for example, whether it relates to site allocation, a credits discrepancy, or a pricing rate change
- Any relevant screenshots or details about when the issue began
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.