Overview
This article explains how to upload a brand logo inside CloudStack and troubleshoot cases where the logo does not appear correctly in the live preview.
How to Upload Your Logo in CloudStack
To add or update your logo within the CloudStack editor, locate the logo upload area inside your CloudStack project. The exact location of this option may vary depending on your project configuration — look for a branding or logo-related section within the editor interface.
Once you have found the upload area, select your logo file from your device and confirm your changes to set the logo.
Fixing Logo Preview Display Issues
If your logo has been uploaded but is not showing correctly in the live preview, try the following steps:
- Hard-refresh the preview: Force your browser to reload the page and clear cached assets.
- Re-upload the logo: Remove the existing logo and re-upload your file to force the preview to update.
- Try a different browser: If the preview issue persists, open CloudStack in a different browser to rule out a browser-specific rendering problem.
- Save and re-open the project: After uploading, save your settings, close the project, and reopen it to see if the logo now appears in the preview.
What to Have Ready When Escalating
If the steps above do not resolve your issue, a member of our support team will need to investigate further. Please have the following ready when you reach out:
- The name of the specific CloudStack project where the logo issue is occurring.
- A description of what you see instead of your logo (for example, a blank space, a placeholder, or an error message).
- The exact error message or text displayed on screen, if any.
- The file format and approximate file size of the logo you attempted to upload.
- The timestamp of when you attempted the upload.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.