This article helps you resolve situations where the Continue button is greyed out, unclickable, or a provided link does not let you move forward. There are several common reasons this happens, and the steps below will help you pinpoint and fix the exact cause.
🔍 Common Causes
- A required field on the current page is empty or contains invalid input.
- The link you received has expired or was already used.
- Your account does not yet meet a prerequisite (such as completing an earlier step or verifying your email).
- A browser extension or cached session is interfering with the page.
🛠️ Step-by-Step
- Check for unfilled or invalid fields. Scroll through the entire page and look for any fields highlighted in red, marked with an error message, or left blank. Fill in or correct each one before trying again.
- Verify the link is still valid. Links sent by email or shared for onboarding steps often expire after a set period. If you received the link more than 24–48 hours ago, request a new one through the platform or contact support using the chat widget.
- Confirm any prerequisite steps are complete. Some steps unlock only after an earlier action is finished — for example, confirming your email address or completing an onboarding stage. Return to the beginning of the flow and check that all prior steps show a completed status.
- Clear your browser cache and cookies. In your browser settings, clear cached data and cookies, then reload the page and try the link again. Alternatively, try opening the link in a private or incognito window.
- Disable browser extensions. Ad blockers, script blockers, and other extensions can prevent buttons from activating. Temporarily disable them and reload the page.
- Try a different browser. If the issue persists, open the link in a different supported browser (such as Chrome or Firefox) to rule out a browser-specific problem.
✅ How to Confirm It Worked
You will know the issue is resolved when the Continue button becomes fully clickable (no longer greyed out) and pressing it advances you to the next step or page without an error. If the button was part of an emailed link, successful resolution means the destination page loads completely and you can interact with its content. If you are still on the same page after clicking, scroll up to check for any new error messages that appeared after your attempt.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
Perform a hard refresh (Ctrl+Shift+R on Windows / Cmd+Shift+R on Mac) to clear cached state, then revisit the page from the start of the flow. Also: if you arrived via a shared/direct link, navigate to that section through the main menu instead, as skipping earlier steps can leave required state unfulfilled.