🔍 Overview
Some customers report that the Settings menu is missing from their sidebar, they cannot locate the OTTO Pixel code, or the MetaSync WordPress plugin is unavailable in the WordPress plugin repository. This article walks you through each issue and how to resolve it.
⚙️ Why the Settings Menu May Be Missing
The Settings menu is not a standalone sidebar item. It is accessed through your account avatar in the top-right corner of the platform — not through the left sidebar.
- Click your avatar or profile icon in the top-right corner of the platform.
- Select Team Members from the dropdown to access account and workspace settings.
If you do not see your avatar or the dropdown options, your user role may have restricted permissions. Contact your workspace administrator to confirm your access level.
📍 Where to Find the OTTO Pixel Code
The OTTO Pixel installation code is located inside the OTTO SEO section, not in a general Settings menu. Follow these steps to find it:
- In the left sidebar, click OTTO SEO.
- Click Site Audit.
- Click Installation Guide.
The Installation Guide page contains your unique OTTO Pixel code snippet and step-by-step instructions for adding it to your website. Make sure you are copying the pixel code associated with the correct site if you manage multiple properties.
⚠️ Common OTTO Pixel Installation Issues
Even after installing the pixel, OTTO may still report it as not installed. Below are the most common causes and fixes:
- Wrong UUID in the pixel code: Each site has a unique pixel identifier. If you copied the code from another site or an older setup, the UUID may not match. Return to OTTO SEO → Site Audit → Installation Guide and copy a fresh code snippet for the correct site.
- Duplicate pixel installed: Having the OTTO pixel installed more than once on the same page can cause detection errors. Check your theme files, tag manager, and any installed plugins to ensure only one instance exists.
- Legacy SearchAtlas pixel still active: If you previously used the SearchAtlas pixel (especially under a white-label setup), the old pixel may conflict with the new OTTO pixel. Remove the legacy pixel before installing the current one.
- Pixel installed in Website Studio but not on the live site: Changes made inside Website Studio must be published before they appear on your live site. After adding the pixel code in Website Studio, make sure you publish your site to push the update live.
- Pixel not firing on all pages: The pixel should be placed in the
<head>section of your site's global template so it loads on every page. If it is only added to one page, OTTO may not detect it reliably.
🔌 Installing the OTTO Pixel on WordPress
The recommended method for WordPress sites is to use a plugin that lets you inject code into the <head> of your site. If the MetaSync plugin is not available in the WordPress plugin repository, use one of these widely available alternatives:
- Insert Headers and Footers by WPCode — search for it directly in your WordPress dashboard under Plugins → Add New.
- WPCode Lite — another reliable option for injecting scripts site-wide.
Once the plugin is installed and activated, paste your OTTO Pixel code into the header section and save. The pixel should begin reporting within a few hours after your next site crawl.
🛒 Installing the OTTO Pixel on Shopify, GTM, and Other Platforms
If your site runs on a platform other than WordPress, you can still install the OTTO Pixel manually:
- Shopify: Go to Online Store → Themes → Edit Code and paste the pixel code inside the
theme.liquidfile, just before the closing</head>tag. - Google Tag Manager (GTM): Create a new Custom HTML tag, paste the pixel code, and set the trigger to All Pages. Publish your GTM container after saving.
- Other platforms: Paste the pixel code into any global header template or theme file that loads on every page of your site.
✅ How to Verify the Pixel Is Detected
After installation, return to OTTO SEO → Site Audit → Installation Guide in the platform. The page will indicate whether the pixel has been successfully detected on your site. Allow up to 24 hours for the status to update after a fresh install. If the status remains not installed after 24 hours, double-check that the pixel code is present in your live site's page source by right-clicking any page and selecting View Page Source, then searching for your pixel snippet.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.