Buying Add-Ons

🔧 Reinstating OTTO Google Ads Add-on

🔍 Why the Add-on Was Removed Your Unlimited OTTO Google Ads add-on may show a 4/10 campaign cap instead of unlimited due to a billing migration issue. During the transition to the new billing system, some grandfathered add-ons were not carried over correctly. The engineering team has fixed the underlying model, but existing accounts may still need a manual restoration. 🛠️ How to Request Restoration If your quota shows a limit instead of unlimited, you need to contact the Billing and Accounts team for a backend update. This cannot be done from the UI. 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to connect with a support agent. 3. Provide your account email and mention that your Unlimited OTTO Google Ads add-on was removed and shows a campaign cap. 4. Reference the $119.40 grandfathered rate if applicable. 5. The agent will escalate to the Billing and Accounts team for review (typically within 24 working hours). ✅ Confirmation of Restoration Once the backend team restores the add-on, you will see the up to 100 campaign quota reflected in your account. The support agent will confirm the change in the chat. 📋 Related Fixes Engineering has completed the following to prevent recurrence: - Modeled OTTO Google Ads entitlement into the Agency billing product with guard against double charges. - Audited and transferred legacy coupon add-ons for migrated customers. - Fixed "Limit of 0 campaigns" error despite active add-on. - Resolved duplicate Stripe subscriptions when re-activating the add-on. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Annual Pro Billing, Proration, and Google Ads Add-On Explained

📋 Overview If you recently upgraded to the annual Pro plan, you may have questions about when your plan starts, how your proration credit works, why your renewal date looks different than expected, and how many Google Ads accounts you can connect. This article answers each of those questions clearly. 📅 When Does My Annual Pro Plan Start? Your annual Pro plan becomes active on the day you complete your upgrade. You do not need to wait for a future billing cycle — access to all Pro features is granted immediately upon checkout confirmation. 💰 Proration: How Your Credit Is Calculated When you upgrade from a monthly plan (such as the $199/month plan) to an annual Pro plan mid-cycle, Search Atlas calculates a prorated credit for the unused portion of your current billing period. Here is how it works: 1. Your old monthly plan is cancelled at the moment of upgrade. 2. The unused days remaining in your current monthly billing cycle are calculated. 3. A credit equal to the value of those unused days is applied to your account. 4. That credit is automatically used to offset the cost of your new annual plan at checkout or on your next invoice. You do not need to request this credit manually — it is applied automatically during the upgrade process. If you believe the credit amount is incorrect, please contact our support team using the chat widget described at the end of this article. 🗓️ Why Does My Renewal Date Show July 23, 2026 Instead of 2027? This is a common point of confusion and is usually caused by one of the following scenarios: - Billing system display lag: Immediately after upgrading, the renewal date shown in your dashboard may reflect a temporary or cached value. Allow up to 24 hours for your account page to display the correct date. - Prorated start date: If a proration adjustment shifted your effective billing anchor, the renewal date is calculated from that adjusted anchor rather than the calendar date of your upgrade. - Trial or legacy flag: In rare cases, an account may carry a trial flag or a legacy plan configuration that causes the renewal date to calculate incorrectly. Our engineering team has systems in place to detect and correct these automatically. Your annual plan covers a full 12 months from your confirmed start date. If your renewal date does not reflect a date approximately one year from your upgrade, open the chat widget and our team will correct it for you right away. 📢 Google Ads Add-On: Account Connection Limits The Google Ads add-on allows you to connect your Google Ads account to Search Atlas so you can manage and optimise campaigns alongside your SEO workflows. Please note the following limits and requirements: - Included on every self-serve plan: Starter, Growth and Pro each include Google Ads (OTTO PPC / Smart Ads) for 1 connected Google Ads account and up to 10 campaigns. - OTTO Google Ads add-on ($199/month): Raises your limits to effectively unlimited Google Ads account connections and up to 100 campaigns. It can be purchased on any plan from Billing without upgrading. - Agency plans: The add-on is already included, so it cannot be purchased again. - Connection issues: If you are unable to connect even one account, first ensure you are granting the correct Google permissions during the OAuth flow. If the problem persists, our team can verify whether the add-on is correctly provisioned on your account. 🔍 How to Check Your Current Plan and Billing Details To review your active plan, renewal date, and add-ons: 1. Log in to your Search Atlas account. 2. Click your profile icon or account name in the top-right corner. 3. Navigate to Billing or Subscription in your account settings. 4. Your current plan, next renewal date, applied credits, and active add-ons are all listed here. 🛠️ Common Issues and Quick Fixes - Renewal date still looks wrong after 24 hours: Contact support — a manual correction may be needed. - Proration credit not visible on invoice: Credits may appear as a line-item discount rather than a separate credit note. Check the full invoice PDF for a complete breakdown. - Google Ads add-on not detected: Log out and back in to refresh your account state. If the add-on still does not appear, our team can re-provision it. - Upgraded but still seeing old plan limits: A page refresh or cache clear usually resolves this. If not, our team can force a plan sync on your account. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Understanding the OTTO Google Ads Add-On: When You Need It and What It Costs

🤔 What is the Google Ads Add-On? The OTTO Google Ads Add-On is an optional paid feature that expands your Google Ads capabilities in Search Atlas, letting OTTO automate campaign generation, keyword targeting, ad content, and performance tracking — all from your Search Atlas dashboard. Every self-serve plan (Starter, Growth and Pro) already includes Google Ads for 1 connected Google Ads account and up to 10 campaigns. The add-on raises those limits. 📦 What is included in your base plan? Every self-serve plan — Starter, Growth and Pro — includes Google Ads (OTTO PPC / Smart Ads) for 1 connected Google Ads account and up to 10 campaigns. The OTTO Google Ads add-on raises this to effectively unlimited Google Ads account connections and up to 100 campaigns. Agency plans already include the add-on. ✅ When do you need the add-on? You need the add-on if: - You manage more than one business (agency use) - You need more than 10 campaigns per business - You need to connect more than one Google Ads account or run more than 10 campaigns on your current plan 💲 How much does it cost? The Google Ads Add-On is billed at $199/month per additional business. ➕ How to add it 1. Go to Billing → Services in your Search Atlas account 2. Look for the Google Ads Add-On under available upgrades 3. Select it and confirm the charge ⚠️ Unexpected charge? If you see a charge for this add-on and did not intentionally activate it, contact support with your account email and the billing date. Do not cancel your full plan — support can remove the add-on without affecting your base subscription. A few specific billing situations have been reported, and support can review and correct any of them for you: - Duplicate charges or duplicate subscriptions: Re-activating the add-on after it was canceled has in some cases created a second Stripe subscription and charged the add-on more than once. This issue has been resolved, but if you still see duplicate charges or subscriptions, contact support to have them reversed. - Add-on still showing $199 after a promo code: If you applied a promo code that should make the add-on free but it still displays $199/month, report it to support — the displayed price may not reflect the promo. - An amount that differs slightly from $199: Following a billing migration, some accounts were charged a slightly different amount than the standard $199/month. Support can review the charge and correct it. Additional Notes Promotional pricing: Some sign-up promotions include this add-on at $0/month for a limited period; after promotion ends, standard $199/month applies automatically. Also: display error where add-on shows $199/month even when promo code applied correctly and actual charge is $0 — known display issue, does not always mean billed incorrectly.

📢 Google Ads: Growth Plan vs Add-On Explained

📋 What the Growth Plan Includes for Google Ads The Growth plan includes built-in access to Search Atlas's Smart Ads feature. This lets you create, automate, and manage Google Ads campaigns directly inside the platform — covering campaign creation, performance tracking, keyword management, and automated optimizations. However, the Growth plan supports connection to one Google Ads account. All Smart Ads tools and campaign management capabilities apply to that single connected account. 💼 What the $138.57/Month Google Ads Add-On Unlocks The Google Ads add-on ($199/month) is built for users who need to manage more than one Google Ads account from a single Search Atlas workspace. This is the key distinction from the Growth plan's included access: - Growth plan (included): Full Smart Ads functionality for 1 Google Ads account. - Google Ads add-on (+$199/month): Adds the ability to connect and manage multiple Google Ads accounts — switching between them inside the same dashboard without leaving Search Atlas. The add-on is ideal for agencies managing campaigns across multiple clients, or businesses running separate Google Ads accounts for different brands, regions, or subsidiaries. Each connected account is managed independently — budgets, campaigns, and data are not mixed. 📊 How Campaign Limits Work Campaign limits in Smart Ads are tied to your plan tier and add-on status: - Growth plan only: You can track and optimize campaigns within your one connected Google Ads account. The number of campaigns visible in Search Atlas reflects what exists in that account. - With the Google Ads add-on: Each additional account you connect brings its own campaigns into the platform. You can view and manage campaigns per account without data overlap. To check how many campaigns are currently active, go to Left sidebar → Smart Ads → Campaigns Performance. This view lists all campaigns tied to your connected account(s) along with key performance metrics. 🚀 Navigating Smart Ads in Search Atlas All Google Ads management tools are available under the Smart Ads section. Use the following navigation paths to access each area: - Left sidebar → Smart Ads → Campaigns Performance — view live metrics for all active campaigns. - Left sidebar → Smart Ads → Campaign Audit — identify optimization opportunities and campaign health issues. - Left sidebar → Smart Ads → Negative Keywords — manage keywords excluded from your campaigns. - Left sidebar → Smart Ads → Reports — generate and export campaign performance reports. ✅ Which Option Do You Need? Use this quick reference to determine the right setup for your workflow: - One business, one Google Ads account: The Growth plan's included Smart Ads access is sufficient — no add-on needed. - Agency or multi-brand setup with multiple Google Ads accounts: Add the Google Ads add-on ($199/month) to connect and manage all accounts from one Search Atlas workspace. You can review or update your current add-ons from your account billing settings. If you are unsure which Google Ads accounts are currently connected, check Left sidebar → Smart Ads → Campaigns Performance to see your active account and campaign data. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes Starter, Growth and Pro plans each include Google Ads for 1 connected account and up to 10 campaigns. The add-on raises this to effectively unlimited account connections and up to 100 campaigns. Single-business users within 10 campaigns do not need the add-on.

🎯 Google Ads Add-On vs Plan Inclusion Explained

🗺️ Overview Google Ads features in Search Atlas are split into two distinct things: what your base plan includes by default, and what the optional OTTO Google Ads add-on unlocks. Google Ads (OTTO PPC / Smart Ads) is included on every self-serve plan — Starter, Growth and Pro — for 1 connected Google Ads account and up to 10 campaigns. The OTTO Google Ads add-on ($199/month) raises this to effectively unlimited Google Ads account connections and up to 100 campaigns. This article explains the difference so you can choose the right setup for your needs. 📋 What Each Plan Includes for Google Ads Every Search Atlas plan gives you access to the Smart Ads tool (Left sidebar → Ads). However, the scope of what you can do depends on your plan: - Starter: Access to Smart Ads for one connected business account. Campaign creation is limited. - Growth: Smart Ads access for one business account, with up to 10 Google Ads campaigns. Google Ads campaign creation is not automatically expanded beyond this limit. - PRO: Smart Ads access for one business account, with up to 10 Google Ads campaigns. Same single-business, 10-campaign limit applies. Important: The Growth and PRO plans do not automatically include multi-business or multi-account Google Ads management, nor do they raise the 10-campaign cap. That capability requires the add-on described below. ➕ What the Google Ads Add-On Unlocks ($199/month) The Google Ads add-on is a paid upgrade available on any base plan. At $199 per month, it unlocks the following: - Multi-business / multi-account management: Connect and manage Google Ads across more than one business or client account from a single Search Atlas workspace. - More than 10 campaigns: Raise the default 10-campaign limit to up to 100 campaigns. - Agency and freelancer use cases: Ideal if you manage paid search for multiple clients or brands and need centralised control. If you only manage Google Ads for a single business and stay within 10 campaigns, your base Growth or PRO plan is sufficient and the add-on is not required. 🤖 How Smart Ads Differs from the Google Ads Add-On Smart Ads is the Search Atlas tool you use to create, automate, and monitor your Google Ads campaigns (Left sidebar → Ads). It includes sub-sections such as Campaign Hub, Campaign Performance, Campaign Audit, Negative Keywords, and Reports. The Google Ads add-on is not a separate tool — it is a plan-level entitlement that expands the limits of what Smart Ads can do. Think of Smart Ads as the interface and the add-on as the key that unlocks a larger capacity within that interface. - Without the add-on: Smart Ads works for one business, up to 10 campaigns. - With the add-on: Smart Ads works across effectively unlimited Google Ads account connections and supports up to 100 campaigns. 💡 Quick Reference: Do You Need the Add-On? - Single business, 10 or fewer campaigns: No add-on needed. Your Growth or PRO plan covers this. - Single business, more than 10 campaigns: Add-on required to exceed the campaign cap. - Multiple businesses or client accounts: Add-on required for multi-account management. - Agency managing paid search for clients: Add-on strongly recommended. 🔄 Cancelling the Add-On When Upgrading Plans If you upgrade your base plan and wonder whether the add-on is still needed, keep the following in mind: 1. The 10-campaign and single-business limits apply at every plan level (Starter, Growth, PRO) unless the add-on is active. 2. Upgrading your base plan alone does not remove these limits — the add-on must remain active if you need multi-account management or more than 10 campaigns. 3. If your needs change and you no longer manage multiple accounts or require more than 10 campaigns, you can cancel the add-on through your billing settings without affecting your base plan. 4. Before cancelling, confirm that your active campaign count is at or below 10 and that all accounts are consolidated, to avoid losing access to campaigns that exceed the base plan limits. 📍 How to Access Google Ads Features 1. Log in to Search Atlas. 2. In the left sidebar, click Ads. 3. From there, navigate to Campaign Hub, Campaign Performance, Campaign Audit, Negative Keywords, or Reports as needed. 4. If you see a prompt to upgrade or add the Google Ads add-on, it means your current plan or add-on status does not cover the action you are trying to perform. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix Double Charges and Separate Add-On Billing

🔍 Overview If you have been charged twice for an add-on such as GBP Automated Postings, or if you are concerned that a recently purchased top-up (for example, OTTO SITES credits) will be charged again when your monthly subscription renews, this article explains what causes these issues and how our team resolves them. ⚠️ What Causes Double Charges on Add-Ons? Double charges can occur when a top-up or add-on purchase is bundled into your main Stripe subscription cycle and then billed again at renewal. This is a known billing behaviour that our engineering team is actively working to prevent. Common scenarios include: - A GBP Automated Postings top-up being charged at purchase and then again on your next renewal date. - An OTTO SITES top-up being added mid-cycle, creating uncertainty about whether it will renew automatically with your main plan. - Add-ons from different products renewing on the same date as your core subscription, which is the expected behaviour since recurring top-ups and add-ons are added to the main plan's subscription and renew on the same billing date. ✅ What Our Support Team Does to Resolve This When a double charge is confirmed, our support agents follow a consistent resolution process: 1. Verify the duplicate charge — The agent reviews your billing history to confirm that the same item was charged more than once within the same billing cycle. 2. Process a refund — Once confirmed, the duplicate charge is refunded. Refunds typically appear on your original payment method within 5–10 business days depending on your bank or card issuer. 3. Escalate billing separation — If you have multiple add-ons or top-ups that should not renew alongside your main subscription, the agent escalates this to our specialised billing team. 4. Adjust the renewal date — The billing team separates the affected add-on and sets a new, independent renewal date (for example, moving an OTTO SITES top-up renewal from July to August) so it does not overlap with your main plan cycle. 5. Confirm quota reset — After the separation is complete, our team confirms that your credits or usage quotas have been correctly reset and are available for use. 🛠️ Steps to Take if You Suspect a Double Charge Because billing corrections require access to your account's payment records and Stripe configuration, these changes cannot be made directly from within the platform. However, you can take the following steps to prepare before contacting support: 1. Check your email receipts — Look for two separate charge confirmations for the same product or add-on within the same billing period. 2. Note the amounts and dates — Record the exact amounts, the dates they appeared on your statement, and the product name (for example, GBP Automated Postings or OTTO SITES). 3. Identify your renewal date — Note when your main subscription renews so the billing team can coordinate the separation correctly. 4. Contact support via the chat widget — Share the details you gathered so the agent can verify and act quickly. 📋 What to Include in Your Support Message To help our team resolve your case as fast as possible, include the following in your first message: - The name of the add-on or top-up that was double-charged (for example, GBP Automated Postings, OTTO SITES credits). - The charge amounts and the dates they appeared. - Your main subscription renewal date. - Whether you would like the add-on billing separated from your main subscription going forward. 🔄 Will My Quotas Be Affected? After a billing separation and renewal date adjustment, your credits and usage quotas are reviewed and reset by our team to ensure you are not penalised for the billing issue. If you notice that your quota does not reflect the correct amount after a refund or date change, mention this when you contact support so it can be corrected. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🗂️ Pro Plan Limits, Add-Ons & Integrations Explained

📋 Overview This article addresses common questions Search Atlas Pro plan customers have about project limits, AI Visibility add-ons, credit types, trial extensions, and report integrations. Because the specifics of these features can vary by account and plan configuration, our team is best placed to give you accurate, up-to-date details for your situation. 🤖 AI Visibility Projects on the Pro Plan The Pro plan includes a set number of AI Visibility projects by default. If you need more AI Visibility projects than your plan currently includes, additional projects may be available as an add-on. To find out what options are available for your account, reach out to our team directly for guidance. ⏳ Requesting a Trial Extension Trial extensions are handled on a case-by-case basis and are not self-serve. To request an extension: 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Explain your use case and the additional time you need to evaluate the platform. Our team will review your request and respond as quickly as possible. Extensions are more likely to be approved when you share specific features you still need to test. ⚡ Credit Types on the Pro Plan Search Atlas uses more than one type of credit, and different actions on the platform may draw from different credit balances. Understanding which credit type applies to a given action helps you manage your balance effectively. Your current credit balances are visible within the platform. If you are unsure which credit type a specific action will consume, contact our team for clarification before proceeding. 📊 Adding Multiple Google Ads Accounts to Reports Depending on your plan, you may be able to connect more than one Google Ads account to your Search Atlas reports. If you encounter any issues connecting accounts or need help with a specific integration setup, our team can walk you through the process. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 GBP Galactic Project Add-On Pricing Explained

Overview Every Search Atlas plan includes a set number of GBP Galactic projects as part of your base allocation. If you need to manage more Google Business Profile locations than your plan covers, you can purchase additional projects as an add-on. Add-On Pricing for Additional GBP Galactic Projects The per-project add-on price varies depending on your subscription tier and current plan. When you contact our team to add projects, have the following ready so they can confirm the exact price and activate your add-on: - Your account email address - Your current plan name (visible in your account's subscription or billing section) - The number of additional GBP Galactic projects you need What Is Included in Each GBP Galactic Project Each project — whether included in your base plan or purchased as an add-on — gives you access to the full GBP Galactic feature set for that location. For a detailed breakdown of what is included, refer to the GBP Galactic product page or ask our team when you get in touch. How to Add a GBP Galactic Project to Your Plan To add more GBP Galactic projects to your subscription, follow these steps: 1. Log in to your Search Atlas account. 2. Review your current plan and the number of GBP Galactic projects already included. 3. To request additional projects, use the chat widget in the platform to reach our team. A team member will confirm the add-on quantity, the applicable per-project monthly charge, and activate the new projects on your account. They will also confirm billing timing and any minimum add-on quantities that apply to your plan. Removing or Adjusting Add-On Projects If you need to reduce the number of add-on projects on your plan, contact our support team and they will advise on how and when reductions take effect. Before requesting a removal, make sure to save any data associated with the project you plan to remove. Frequently Asked Questions - Can I add just one extra project, or is there a minimum purchase? Contact our team to confirm whether a minimum quantity applies to your specific plan and the current per-project rate. - Will I be billed immediately when I add a project? Our team will confirm billing timing when they process your add-on request. - What happens to my data if I remove an add-on project? Save any data you want to retain before a project is removed from your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Upgrade Your Plan and Remove Billing Add-Ons

🔍 Overview If you are on a lower-tier plan with one or more paid add-ons, you may find that upgrading to a higher-tier plan gives you more features for the same — or a similar — monthly cost. This article explains what to do if you want to upgrade your subscription or remove an existing add-on, and what to expect during the transition. 💡 When Does Upgrading Make Sense? Upgrading is worth considering when: - Your current plan plus add-on costs are equal to or greater than the next plan tier. - The higher-tier plan includes features you are already paying for separately. - You want to simplify your billing into a single monthly charge. 📋 Before You Switch — What to Check Before making any changes, take a moment to review the following: - Feature comparison: Confirm the higher-tier plan includes everything your current plan plus add-on provides. - Billing cycle: Note your next renewal date so you understand when charges will apply. - Current usage: Check your active projects, tracked keywords, and any configured integrations — these are tied to your account, not your plan tier. 🚀 How to Request a Plan Upgrade or Add-On Removal Because the exact steps for upgrading a plan or removing a billing add-on depend on your specific account configuration, a support teammate can review your account, confirm the pricing impact, and process the change on your behalf. When you get in touch, please have the following ready: - Your account email address or username. - The name of the plan you are currently on. - The specific add-on(s) you want to remove, if applicable. - The plan tier you would like to upgrade to, if applicable. - Your next billing renewal date, if known. 📊 Will I Lose My Data or Progress? Changing your subscription plan or removing an add-on does not delete your data. Your projects, tracked keywords, and integrations are tied to your account and will remain intact after any plan or add-on change. If you have specific questions about data retention for your account, mention this when you contact support. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix Agency Upgrade After Deprecated Add-On

🔍 What Happened to Your Sites and AI Credits? If your account previously included an add-on package (such as extra sites or AI credits) that has since been deprecated, our system may have removed those add-on entitlements when the package was retired. In some cases, this caused accounts to appear as though they had fewer sites or credits than expected — even if you were still being charged at the same rate. This is a known issue and our engineering team has been actively working on fixes. This article explains what happened, what you should expect, and how to get your account corrected quickly. ⚠️ Why Your Entitlements May Have Changed When a legacy add-on is deprecated, our billing system is supposed to automatically migrate affected accounts to a comparable plan — such as the Agency plan — that covers the same number of sites and credits. In some cases, this migration did not complete correctly, which meant: - Sites were removed from your account without a matching plan upgrade. - AI credits were reduced below your previous allocation. - Your billing amount did not change, so you were paying the same or more for fewer features. - Your account was not automatically moved to the Agency plan as intended. We understand how frustrating it is to lose access to resources you are paying for. These outcomes were unintended and are being resolved on a per-account basis. 📊 What You Should Be Getting on the Agency Plan The Agency plan is the intended destination for customers who previously held a Pro plan plus a multi-site or credit add-on package. Here is what the Agency plan includes compared to a typical deprecated add-on configuration: - Sites: The Agency plan supports significantly more managed sites than the base Pro plan with a small add-on. - AI Credits: The Agency plan includes a higher monthly AI credit allocation that covers the volume previously provided by your add-on. - OTTO SEO: Full OTTO entitlements are included — note that a separate bug affecting OTTO Google Ads entitlements on in-place upgrades has already been resolved. - Pricing: Your upgrade to the Agency plan should reflect any existing discounts on your account. A known issue where annual upgrade discounts were not carried forward has been flagged for resolution. 🚀 How to Get Your Account Corrected Because these issues affect billing and provisioning at the account level, our support team needs to review and manually correct your account. Follow these steps: 1. Open the live chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Share the following information to speed up the resolution: - Your account email address. - The number of sites and AI credits you had before the deprecation. - Your current billing amount and the date it was last changed. - Any screenshots or billing receipts you have available. 4. Our team will verify your previous entitlements, correct your plan to Agency, and ensure your billing accurately reflects the value you are receiving. 💡 Will I Be Charged More After Moving to the Agency Plan? You should not pay more for the Agency plan than you were paying for your previous Pro plus add-on combination. If your account qualifies for a discount that was active on your previous plan, our team will ensure that discount is honoured on the Agency plan. Please flag this explicitly when you contact support so it can be reviewed alongside your plan correction. ⏱️ How Long Will the Fix Take? Most account corrections are completed within one business day once our support team has verified your details. If your case involves a billing adjustment or credit, it may take a short additional time to process through our billing system. Our team will keep you updated throughout. 🛡️ Preventing This From Happening Again Our engineering team has shipped several fixes related to this issue, including corrections to how plan upgrades provision entitlements and how quota top-ups are applied during multi-step upgrades. We are also reviewing plan tier validation to ensure accounts are correctly provisioned going forward. If you notice any discrepancy between what your plan shows and what you are being billed, please contact support immediately so we can investigate. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧾 Get a Full Invoice for Top-Up Charges

🔍 Overview When you purchase a top-up (for example, additional OTTO AI credits or other add-ons), the system may initially generate a receipt rather than a full invoice. A full invoice includes your company name, billing address, and VAT number — details that are required for business accounting and tax purposes. This article explains why this can happen, what information is captured on a full invoice, and how to get the correct document for your records. 📄 Receipt vs. Full Invoice — What Is the Difference? - Receipt: Confirms that a payment was received. It shows the charge amount, date, and a transaction reference, but it does not include recipient or company details. - Full Invoice: A formal billing document that includes your company name, billing address, VAT number (if applicable), and a sequential invoice number. This is the format required for most business expense claims and tax filings. Plan charges (your regular monthly or annual subscription) are issued as full invoices by default. Top-up charges — one-time purchases made outside your regular billing cycle — have historically been issued as receipts in some cases. This is a known limitation that our engineering team has addressed in a recent platform update. ⚙️ Why Your Top-Up May Show as a Receipt Top-up charges are processed differently from subscription charges. In some cases, the billing system did not automatically attach your saved company details to the top-up document. As a result, the PDF available in your billing history appeared as a simple receipt without recipient information. Following a platform update, new top-up invoices now display your billing address and VAT number in the PDF, matching the format used for plan charges. If you have an older top-up charge that still shows as a receipt, our support team can issue the correct document manually. ✅ How to Check Your Current Invoice Details 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner and select Billing. 3. Locate the top-up charge in your invoice or payment history. 4. Click the download or view icon next to the charge to open the PDF. 5. Check whether your company name, billing address, and VAT number appear on the document. If those details are present, your invoice is complete and ready for use. If the document still appears as a plain receipt, follow the steps in the next section. 🛠️ How to Request a Full Invoice for a Top-Up Charge 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Provide the following information so we can locate and correct your document quickly: - Your account email address - The invoice or charge number (for example, Invoice #42785) - The charge amount and approximate date - Your company name, billing address, and VAT number as they should appear on the invoice 4. Our team will verify the charge and issue a corrected full invoice to you directly. 💡 How to Make Sure Future Top-Up Invoices Are Complete To ensure your company details appear automatically on all future invoices — including top-ups — keep your billing information up to date in the platform: 1. Click your avatar in the top-right corner, select Billing, then go to Billing Information. 2. Confirm that your company name, billing address, and VAT number are saved correctly. 3. Save any changes. Once your billing profile is complete, the platform will attach these details to every new invoice generated, including one-time top-up charges. ❓ Frequently Asked Questions - Can I get a full invoice for multiple past top-up charges at once? Yes. When you contact support, you can request corrections for more than one charge in the same conversation. Please provide all relevant invoice numbers. - Will the invoice number change if a corrected document is issued? No. The original invoice number is retained. Only the recipient and company details are added to the document. - My VAT number is not showing even though I saved it. What should I do? Contact support via the chat widget. Our team can verify that your VAT number is correctly stored and applied to your account. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ How to Resolve an Invalid Order Error on Feature Pack Purchases

This article helps you resolve an "invalid order" error that appears when attempting to add a paid feature pack to an existing plan. These errors can occur during the checkout process for add-on feature packs. 🔍 What This Error Means An "invalid order" error during feature pack checkout means the purchase could not be completed. This type of error requires our support team to correct the order on your account directly — it cannot be resolved by the customer alone. 📋 What to Do Do not attempt the purchase again after seeing this error. Contact our support team directly so they can locate your order and resolve the error on your account. 📋 Information to Have Ready When Contacting Support - A screenshot of the exact error message. - The name of the feature pack you were trying to add. - The plan you are currently on. - Your account email address. Having this information ready will allow our team to locate your order and resolve the error as quickly as possible. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Site Auditor Add-On Slots: Pricing and Purchase Guide

🧩 What Are Site Auditor Add-On Slots? Site Auditor slots determine how many websites you can actively audit within your Search Atlas account. Every plan includes a base number of slots. If you need to audit more sites than your plan allows, you can purchase additional slots as an add-on without upgrading your entire plan. 💰 Add-On Slot Pricing Site Auditor add-on slot pricing depends on your base plan: $50 per slot per month on Starter and Growth plans, and $100 per slot per month on the Pro plan. Each additional slot lets you add one more website to your active audit queue. You can purchase as many extra slots as your workflow requires, and the cost is billed on the same monthly cycle as your main subscription. - Price per slot: $50/month (Starter & Growth) or $100/month (Pro) - Billing: Monthly, aligned with your existing subscription renewal date - Minimum purchase: 1 slot - Maximum purchase: No hard cap — add as many as you need 📋 What Counts as a Slot? Each slot corresponds to one root domain or subdomain that you configure for auditing. For example, if you want to audit three separate client websites and your plan includes only one slot, you would need to purchase two additional slots. Subdomains of the same root domain each consume their own slot when set up as independent audit projects. 🛒 How to Purchase Additional Slots 1. Log in to your Search Atlas account. 2. Click your account name or avatar in the top-right corner of the platform. 3. Select Billing or Manage Subscription from the dropdown menu. 4. Scroll to the Add-Ons section of your subscription page. 5. Locate Site Auditor Slots and click Add Slots. 6. Enter the number of additional slots you want to purchase. 7. Review the prorated charge for the current billing cycle, then confirm your purchase. Your new slots are activated immediately after payment is confirmed. You can then add new websites to your Site Auditor right away. ⚡ How to Start Auditing a New Site After Purchasing 1. In the left sidebar, navigate to OTTO SEO. 2. Select Site Audit to open the Site Audit page. 3. Click the Audit Site button. 4. Enter the website URL you want to audit and configure your preferred crawl settings. 5. Click Recrawl Site to begin crawling the site. 📊 Checking Your Current Slot Usage You can view how many Site Auditor slots your plan includes and how many you have used at any time. Go to Top-right corner (avatar) → Billing → Plans & Top-ups tab and look for the Site Auditor row under your plan details. The used and available slot counts are displayed there. This helps you plan ahead before onboarding new clients or domains. ❓ Frequently Asked Questions - Can I remove add-on slots if I no longer need them? Yes. You can reduce your add-on slot count at any time from the Top-right corner (avatar) → Billing → Plans & Top-ups tab. Changes take effect at the start of your next billing cycle, and you will not be charged for removed slots going forward. - What happens to audited sites if I remove a slot? If you reduce your slot count below your active projects, you will be prompted to archive or remove a project before the change is finalised. Archived project data is retained for 90 days. - Are annual plan discounts available for add-on slots? At this time, add-on slots are billed monthly only, regardless of whether your base plan is on an annual cycle. - Is there a free trial for extra slots? Add-on slots do not include a separate free trial period, but you can cancel them at the end of any billing month. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Resolve Legacy Add-On Billing Charges Explained

🔍 What Is a Legacy Add-On Charge? A legacy add-on is a feature or service bundle that was attached to your original Search Atlas subscription before you switched to a new plan. When you upgrade or migrate to an annual plan, your core subscription changes — but certain add-ons that were purchased separately may remain active on their own independent billing cycle. This means you could see a recurring charge (for example, $200/month) that appears separate from your annual plan payment. This is not a duplicate charge — it reflects an add-on that is still active and has not yet been cancelled or merged into your new plan. 📦 What Are You Getting for This Charge? Legacy add-ons typically include one or more of the following premium features that were purchased in addition to your base plan: - Extra user seats beyond your plan's default allowance - Additional workspace or project slots for managing more client sites - Expanded keyword tracking limits above your standard quota - White-label reporting or branded dashboard access - Priority support or onboarding packages purchased at signup If you are unsure exactly which add-on is generating the charge, you can review your active subscriptions in your account billing settings before contacting support. ⚙️ How to Review Your Active Add-Ons 1. Click your avatar in the top-right corner of the platform. 2. Navigate to Billing — it's a separate item in the avatar dropdown (not nested under Settings). 3. Look for any line items listed separately from your annual plan — these are your active add-ons. 4. Note the name, price, and renewal date of each add-on so you have full context before taking action. 💡 Common Reasons This Charge Continues After Switching Plans - Add-ons are independent subscriptions. Switching your base plan does not automatically cancel separately purchased add-ons. - Billing cycles do not always align. Your annual plan and your legacy add-on may renew on different dates, causing them to appear as separate charges. - The add-on may duplicate a feature now included in your new plan. If your annual plan already includes a feature previously purchased as an add-on, you may be paying for it twice — this is something our team can correct with an account credit. 🛠️ How to Request a Credit or Cancel a Legacy Add-On If you believe you have been charged for a legacy add-on that is no longer needed, duplicates a feature in your current plan, or was not cancelled during your plan migration, our billing team can review your account and issue a credit where applicable. Follow these steps: 1. Gather your billing details: the charge amount, the approximate date it first appeared, and the name of the add-on if visible in your settings. 2. Open the chat widget in the bottom-right corner of the platform. 3. Type human teammate to be connected with a member of our team. 4. Share your billing details and explain that you are disputing a legacy add-on charge. 5. Our team will review your account history, confirm what the add-on covers, and process a credit or cancellation as appropriate. ✅ What to Expect After Submitting Your Request Once our team reviews your case, one of the following outcomes will apply: - Credit issued: If the charge overlaps with your current annual plan, a prorated credit will be applied to your account and reflected on your next invoice. - Add-on cancelled: If you no longer need the feature, the add-on will be cancelled and future charges will stop at the end of the current billing period. - Clarification provided: If the add-on covers a feature not included in your annual plan, our team will explain exactly what you are receiving so you can make an informed decision. Credits are typically applied within 1–3 business days and will appear on your next billing statement. 💬 Need Immediate Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Purchase a Quota Top-Up in Search Atlas

🧾 What Is a Quota Top-Up? A quota top-up is a one-time purchase that adds extra usage credits to your Search Atlas account without changing your subscription plan. Top-ups are ideal when you need a short-term boost in credits for a specific project or campaign. 💰 Available Top-Up Amounts Top-up amounts and available denominations vary by account. The purchase options available to you will be displayed inside the platform when you navigate to the top-up or credits section of your billing settings. If you do not see a specific amount you are looking for, that denomination may not currently be offered for your account. 🛒 How to Purchase a Quota Top-Up To purchase a quota top-up, log in to your Search Atlas account and navigate to the billing or credits area of your account settings. From there, locate the section for purchasing additional credits, review the amounts available to you, select your preferred option, and follow the on-screen prompts to complete payment. 📋 Before You Contact Support, Have These Ready - Your account email address or username - The specific top-up amount you are trying to purchase - A description of what you see (or do not see) in your billing settings - Any error messages you have encountered during the purchase attempt 🆘 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Upgrade to Agency Plan and Remove Redundant Add-Ons

📋 Review Your Current Charges Before upgrading, check what you currently pay for. In the example our support team reviewed, the customer was on a Pro plan with multiple OTTO Site add-ons and AI Quota add-ons, totaling about $1,185 per month. 🎯 Understand the Agency Plan Benefits The Agency plan costs $999 per month and includes up to 10 OTTO Sites and higher AI quotas. If you manage more than 10 sites, you will still need extra OTTO Site add-ons for each site beyond the included 10. ⚠️ Why the Upgrade Preview Shows a Higher Total When you start the upgrade, the preview may show a combined amount (e.g., $1,785) because the new Agency plan is being added on top of your existing add-ons. This is not the final charge — it means your old add-ons are still attached and will bill alongside the Agency plan unless you remove them. ✂️ Remove Redundant Add-Ons 1. Open the Billing page in your Search Atlas dashboard. 2. Locate the Add-Ons section. 3. Identify any OTTO Site or AI Quota add-ons that are now covered by the Agency plan. 4. Click Remove or Cancel next to each redundant add-on. 5. Confirm the removal. ✅ Complete the Upgrade After removing the unnecessary add-ons, finish the Agency plan upgrade. Your new monthly total should reflect only the $999 Agency plan plus any extra OTTO Site add-ons you still need for sites beyond the included 10. 🔍 Verify Your Final Invoice Check your next invoice to confirm the charge matches the Agency plan price plus any legitimate extra add-ons. If the amount looks incorrect, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Understanding STARTER Plan vs. Standard Add-on

🗺️ Overview If you are on the STARTER plan and see a separate Standard add-on charge on your account, you may be wondering why you are being billed twice and what the extra charge actually covers. This article explains both items clearly so you can decide whether to keep or cancel the add-on. 🤖 What Is OTTO? OTTO is Search Atlas's AI-powered on-site SEO automation tool. Once activated on a website, OTTO continuously analyses and applies SEO optimisations to that site. Each website you want OTTO to manage counts as one OTTO site. 📦 What Does the STARTER Plan Include? Your STARTER plan is your core subscription. It gives you access to the Search Atlas platform and includes a set number of OTTO sites — websites that OTTO can actively manage and optimise — along with standard STARTER-tier features such as keyword research, rank tracking, and reporting tools. If you only need OTTO running on a small number of websites, the STARTER plan alone may be sufficient and no add-on is required. ➕ What Does the Standard Add-on Include? The Standard add-on is a recurring subscription that expands your OTTO site capacity beyond what the STARTER plan provides by adding extra OTTO sites to your account. This add-on is designed for customers who need OTTO actively managing more websites at the same time. It does not change your core plan tier or unlock different Search Atlas features — its sole purpose is to increase the number of sites OTTO can manage concurrently. 📊 Side-by-Side Comparison - STARTER plan: Includes a baseline number of OTTO sites and full access to STARTER-tier tools. - Standard add-on: Adds extra OTTO sites on top of what your STARTER plan already includes. - STARTER plan + Standard add-on combined: Gives you the STARTER baseline plus the additional OTTO sites from the add-on. ✅ Should You Keep or Cancel the Add-on? Use the questions below to decide: 1. How many websites do you currently have OTTO activated on? Check your active OTTO sites in your account. If you are using more sites than your base STARTER plan covers, you may need the add-on. 2. Do you plan to use OTTO on multiple sites? If you only need OTTO on a single website now and in the near future, you likely do not need the add-on and can safely cancel it. 3. Did you activate the add-on intentionally? If you are unsure how the add-on was added to your account, review your subscription history in your account's billing or subscription settings. ❌ How to Cancel the Standard Add-on If you determine that you do not need the additional OTTO sites, you can cancel the recurring add-on by following these steps: 1. Log in to your Search Atlas account. 2. Navigate to your account's subscription or billing settings. 3. Locate the Standard add-on under your active subscriptions. 4. Select the option to cancel or remove the add-on. 5. Confirm the cancellation when prompted. Once cancelled, the add-on will not renew at the next billing cycle. If you are not able to locate the cancellation option or are unsure which active add-ons you have, contact our support team for assistance. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Site Audit Add-On Pricing and Purchase Guide

🔍 Overview Every Search Atlas plan includes Site Audit access with a monthly crawl allowance that varies by plan. If you need more Site Audit capacity than your plan includes, Search Atlas offers a paid Site Auditor add-on. This article explains the add-on pricing and walks you through how to add it to your account. 📊 Site Auditor Add-On Pricing The Site Auditor add-on is priced as follows: - Starter and Growth plans: $50/month - Pro plan: $100/month - Billing: Add-on charges are added to your regular monthly bill For the exact crawl/page allowance included with the add-on on your specific plan, check your account's Top-right corner (avatar) → Billing → Plans & Top-ups tab — allowances can be updated over time. 🛠️ How to Purchase Additional Site Audit Projects Follow these steps to add more Site Audit projects to your account: 1. Log in to your Search Atlas account. 2. Navigate to your Account Settings or Billing section. 3. Locate the Site Auditor add-on option. 4. Review the monthly cost for your plan tier ($50/month on Starter/Growth, $100/month on Pro) and confirm your purchase. Your additional Site Audit capacity will be available immediately after purchase, and the cost will appear on your next invoice. 💡 Tips for Managing Your Site Audit Usage - Audit only active sites: Remove projects for domains you no longer manage to stay within your allowance and avoid unnecessary charges. - Plan ahead: If you regularly onboard new clients, consider how many audits you typically run per month so you can budget accordingly. - Review usage regularly: Check your active Site Audit projects periodically to ensure you are not paying for capacity you do not need. ❓ Frequently Asked Questions Can I remove the add-on later? Yes. You can cancel the Site Auditor add-on at any time through your billing settings. Changes will take effect at the start of your next billing cycle. Does the price differ by plan? Yes. The Site Auditor add-on is $50/month on the Starter and Growth plans, and $100/month on the Pro plan. 🆘 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛒 Troubleshooting a Failed Add-On Purchase

This article helps you understand what to do if you see an "invalid order" error when attempting to purchase an add-on. This error indicates that the transaction could not be completed and typically requires account-level investigation by our support team to resolve. 🔍 What This Error Means An "invalid order" error during an add-on purchase means the system was unable to process your transaction. The exact cause is tied to your specific account and order details and cannot be diagnosed without a direct review by our support team. 📋 What to Have Ready Before Reaching Out Because this error requires account-level investigation, please have the following details ready when you contact us so our team can look into your order as quickly as possible: - The exact error message you received (including any error codes, if shown) - The name of the add-on you were attempting to purchase - The approximate date and time the error occurred - The browser and device you were using If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 How to Purchase and Top-Up Account Credits

💡 What Are Account Credits? Credits are the in-platform currency used to access certain Search Atlas features and tools. When your credits run low, you can purchase a top-up at any time — no need to wait for your billing cycle to renew. 🔍 Where to Find Your Credit Balance To check how many credits you currently have: 1. Click your avatar in the top-right corner of the platform. 2. Select Billing → Plans & Top-ups from the dropdown menu. 3. Your current credit balance is displayed on this page (Plans & Top-ups). 🛒 How to Purchase Credits Follow these steps to buy a credit top-up: 1. Click your avatar in the top-right corner and go to Billing → Plans & Top-ups. 2. Locate the Plans & Top-ups section. 3. Click the Top Up button. 4. Select the package that suits your needs. The available options include: - Package pricing and credit amounts are shown directly in the Buy Credits panel and can vary by account — review the options shown there before purchasing rather than assuming a fixed rate 5. Confirm your payment details and complete the purchase. 6. Your credits will be added to your account immediately after the transaction is processed. 📊 Tips for Managing Your Credits - Monitor regularly: Check your balance under Avatar → Billing → Plans & Top-ups before starting large projects so you are never caught short. - Top up anytime: Credit purchases are not tied to your billing date — you can buy more whenever you need them. - Credits do not expire: Purchased credits remain in your account and carry over month to month. ❓ Frequently Asked Questions I cannot see the Buy Credits option — what should I do? Only account owners and users with admin-level permissions can purchase credits. If you do not see the option, ask your account owner to check their role settings or complete the purchase on your behalf. My credits did not appear after payment — what now? In rare cases there may be a short delay. Refresh the page and check your balance again after a few minutes. If the credits still have not appeared, contact our support team using the instructions below. 🆘 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💼 Plan Pricing and Add-On Compatibility

💼 What Is your plan? The your plan is one of Search Atlas's core subscription tiers, designed for agencies and growing teams that need broader access to tools, higher usage limits, and the flexibility to add specialist modules. This article clarifies whether your plan pricing is promotional or permanent and explains exactly how add-on pricing is calculated on this plan. 🏷️ Is your plan Pricing Permanent or Promotional? Your plan pricing is a permanent offer, not a limited-time promotion. The rate you see when you subscribe is your ongoing subscription price for as long as you remain on that plan. There is no expiry date attached to the pricing, and it will not automatically increase after a trial or introductory window. Keep in mind that Search Atlas reserves the right to adjust list prices for new subscribers in the future. However, existing subscribers are grandfathered into their current rate and will be notified in advance of any changes that affect their account. ➕ How Add-On Pricing Works on your plan Add-on modules — such as the Google Ads module — are priced as upgrades on top of your base your plan subscription. Here is how the pricing structure works: 1. Base plan cost: Your your plan subscription fee covers the core Search Atlas toolset and the usage limits defined for that tier. 2. Add-on fee: Each add-on module carries its own fixed monthly fee that is charged separately and added to your next billing cycle. 3. Stacking add-ons: You can activate multiple add-ons simultaneously. Each one is billed independently, so your total monthly charge equals your base plan fee plus the sum of all active add-on fees. 4. No plan change required: Activating an add-on does not move you to a higher base plan. You stay on your plan and simply extend its capabilities. 📊 Google Ads Module Upgrade Pricing The Google Ads module is available as a standalone add-on for your plan subscribers. When you enable it: - The module fee is added to your existing your plan billing cycle — you are not re-billed for the full plan. - If you activate the module mid-cycle, the charge is prorated to cover only the remaining days in that billing period. - On your next renewal date, the full combined amount (base plan + Google Ads module) is charged in one invoice. - You can deactivate the module at any time; the change takes effect at the end of your current billing period, and you will not be charged for it in the following cycle. ✅ Key Things to Remember - your plan pricing is permanent for current subscribers — it is not a promotional rate. - Add-ons like the Google Ads module are billed on top of your base plan fee, not instead of it. - Mid-cycle add-on activations are prorated automatically. - Cancelling an add-on takes effect at the end of the billing period — no immediate refund is issued for unused days. - Your base your plan features and limits remain unchanged when you add or remove modules. 🛠️ Need Help With Your Plan or Billing? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🎯 Google Ads Add-On Verification and Activation Guide

📋 Overview If you purchased a Pro yearly plan through a summit promotion (such as the March 6, 2026 offer), you may be wondering whether Google Ads (Smart Ads) is included in your subscription. This article explains how to verify your add-on status and activate Smart Ads so you can start running campaigns right away. ✅ Is Smart Ads Included in My Promotional Pro Plan? Smart Ads availability depends on the specific terms of the promotional offer applied to your account. Summit promotions vary, and not every promotional Pro plan automatically includes the Google Ads add-on. Here is how to confirm what is included in your plan: 1. Click your avatar (Account Menu) in the top-right corner of the platform. 2. Select Settings from the dropdown menu. 3. Navigate to the Integrations tab (sibling to Team Members). 4. Look for any active add-ons or connected services listed under your account. If Smart Ads is included, it will appear here as an enabled integration. If you do not see Smart Ads listed or enabled, your promotional plan may require manual activation or the add-on may need to be applied by our team. 🚀 How to Access Smart Ads Once Activated Once your Smart Ads add-on is confirmed and active, you can access all Google Ads features directly from the left sidebar. Here is where to find each section: - Campaign Hub: Left sidebar → Smart Ads → Campaign Hub — create new campaigns, optimize existing ones, group by brand, set up retargeting, and refresh data. - Campaign Performance: Left sidebar → Smart Ads → Campaign Performance — review performance metrics across your active campaigns. - Campaign Audit: Left sidebar → Smart Ads → Campaign Audit — identify issues and improvement opportunities. - Negative Keywords: Left sidebar → Smart Ads → Negative Keywords — manage keyword exclusions to reduce wasted ad spend. - Reports: Left sidebar → Smart Ads → Reports — generate and export campaign reports. - Meta Hub: Left sidebar → Smart Ads → Meta Hub — manage your Meta advertising alongside Google Ads. 🛠️ What to Do If Smart Ads Is Not Visible If you do not see the Smart Ads section in your left sidebar after logging in, follow these steps: 1. Log out of the platform and log back in to refresh your session. 2. Clear your browser cache and reload the page. 3. Check that you are logged into the correct account associated with your promotional purchase. 4. Confirm your subscription is active by going to avatar (top-right corner) → Settings → Integrations and reviewing your plan details. If Smart Ads is still not visible after completing these steps, your add-on may not yet have been applied to your account and will require our team to activate it manually. 📄 What Information to Have Ready To help our team verify and activate your Smart Ads add-on as quickly as possible, have the following details ready before reaching out: - The email address associated with your Search Atlas account. - The date of purchase (for example, March 6, 2026). - The name or details of the summit promotion used at checkout. - Any order confirmation or receipt number you received. 💬 Need Help Activating Your Add-On? If you have followed the steps above and Smart Ads is still not accessible, or if you need confirmation that your promotional plan includes the Google Ads add-on, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Site Auditor Add-On Slots Pricing and Purchase

🔍 What Are Site Auditor Add-On Slots? Site Auditor add-on slots allow you to expand the number of websites you can actively audit beyond what is included in your base Search Atlas plan. Each slot represents one additional website you can run full technical SEO audits on, giving you the flexibility to scale your auditing capacity as your client roster or project list grows. 💰 Add-On Slot Pricing Site Auditor add-on slot pricing is charged in addition to your existing plan subscription; the current rate is shown on your Billing page and can vary by plan. There is no minimum number of slots required — you can purchase exactly as many as you need, one at a time. - Cost per slot: varies by plan - check your Billing page for the current rate - Minimum purchase: 1 slot - Billing: Added to your regular monthly or annual billing cycle If you are on an annual plan, add-on slots purchased mid-cycle will be prorated for the remainder of your billing period. 🚀 How to Purchase Additional Site Auditor Slots Follow these steps to add more Site Auditor slots to your account: 1. Log in to your Search Atlas account. 2. Click on your account name or profile icon in the top-right corner of the platform. 3. Select Billing or Manage Subscription from the dropdown menu. 4. Locate the Site Auditor Add-Ons section on the billing page. 5. Use the quantity selector to choose how many additional slots you want to add. 6. Review the updated cost summary and click Confirm Purchase. Your new slots will be available immediately after purchase. You can then assign them to new websites directly inside the Site Auditor tool. 📊 How to Check Your Current Slot Usage To see how many Site Auditor slots you are currently using versus how many are available on your plan: 1. Navigate to the Site Auditor tool from the left sidebar. 2. Your slot usage is displayed at the top of the Site Auditor dashboard, showing used slots out of your total available slots. If you have reached your slot limit, you will be prompted to purchase additional slots before adding a new website for auditing. 💡 Tips for Managing Your Slots Efficiently - Remove inactive sites: If you are no longer auditing a website, remove it from Site Auditor to free up a slot for a new project. - Plan ahead: If you manage a growing number of clients, consider purchasing a few extra slots in advance to avoid interruptions. - Annual savings: Check whether switching to an annual billing plan offers bundled slot discounts — visit your Billing page for current promotions. 🙋 Need Help with Your Purchase? If you experience any issues during checkout, have questions about your invoice, or need help figuring out how many slots are right for your workflow, we are here to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes Specific pricing: $50/month per slot on Starter & Growth plans, $100/month per slot on Pro plan. Also clarifies that subdomains of the same root domain each consume their own slot when set up as independent audit projects.

🌐 GBP Galactic Projects Add-On and Plan Upgrades

🔍 What Are GBP Galactic Projects? GBP Galactic Projects are activations within Search Atlas that allow you to manage and optimize Google Business Profile (GBP) listings using the Galactic AI engine. Each project corresponds to one active GBP location you are working on inside the platform. The number of GBP Galactic Projects available to you depends directly on your current subscription plan. 📦 Are GBP Galactic Projects Available as Separate Add-Ons? No. At this time, GBP Galactic Projects cannot be purchased as standalone add-ons. There is no option to buy additional project slots individually or on top of your existing plan. This is intentional. GBP Galactic Projects are bundled into each plan tier to ensure customers receive a balanced set of resources across all platform features. 🚀 How to Increase Your GBP Galactic Project Limit The only way to increase the number of GBP Galactic Projects available to your account is to upgrade to a higher subscription plan. Each plan tier includes a greater allocation of GBP Galactic Projects along with increased limits across other Search Atlas features. To upgrade your plan, follow these steps: 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner and select Billing (Billing page). 3. Review the available plan options and compare GBP Galactic Project allocations. 4. Select the plan that meets your project needs and complete the upgrade process. Your new GBP Galactic Project limit will be available immediately after your plan upgrade is confirmed. 💡 Choosing the Right Plan Before upgrading, consider the following to make sure you select the most suitable plan: - Number of GBP locations: Count how many Google Business Profile listings you need to actively manage and optimize. - Growth plans: If you expect to onboard additional clients or locations soon, it may be more cost-effective to upgrade to a plan that covers your near-future needs rather than upgrading again shortly after. - Other feature limits: Each plan also adjusts limits for other tools such as keywords, backlink projects, and OTTO SEO activations. Review the full plan comparison to get the best overall value. ⚙️ Frequently Asked Questions Can I temporarily increase my GBP Galactic Projects without a full plan upgrade? No. There are no temporary add-ons, trial extensions, or short-term boosts available for GBP Galactic Projects. A plan upgrade is required to access more project slots. What happens if I reach my GBP Galactic Project limit? Once you have used all available project slots on your current plan, you will not be able to activate additional GBP locations until you upgrade your plan or deactivate an existing project to free up a slot. Will I lose data if I deactivate a GBP Galactic Project? Deactivating a project frees up a slot for a new activation, but it is recommended to review any saved data or reports associated with that project before deactivating. Contact support if you are unsure about the impact on your data. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes To see how many GBP Galactic Project activations your current plan includes and how many you have used: Navigate to the GBP Galactic Projects section in your Search Atlas dashboard and look for the activation usage indicator there.

🏷️ Remove White-Label Add-Ons and Manage Charges

Overview The white-label add-on is an optional subscription that lets you brand Search Atlas reports and tools with your own logo and domain. If you no longer need this feature, you can remove it from your plan. This article explains how to approach cancelling the add-on and what to expect regarding billing. What Is the White-Label Add-On? The white-label subscription is a paid add-on separate from your core Search Atlas plan. It unlocks features such as: - Custom branding on client-facing reports - A branded domain for your workspace - White-labeled dashboards shared with clients Because it is billed as a standalone add-on, it appears as a separate line item on your invoice. How to Remove the White-Label Add-On To cancel the white-label add-on, click your avatar in the top-right corner and select Billing (tabs: Plans & Top-ups, Services, Invoices, Activity Log). Look for the add-ons or extras area where your active add-ons are listed, and follow the on-screen options to cancel or remove the white-label subscription. If you are unable to locate the cancellation option within your account settings, please reach out to our support team directly so they can remove the add-on on your behalf and review any associated charges. Understanding Unexpected Charges If you noticed an unexpected charge related to the white-label add-on on your account, it may be due to one of the following common reasons: - Automatic renewal: The add-on may have renewed automatically at the start of a new billing period. - Accidental activation: The add-on may have been enabled unintentionally during a plan change. If you believe a charge was applied in error, attempt to cancel the add-on through your account settings first, then contact our support team to request a review of the charge. When escalating, please have the following ready: - Your account email address - The date and amount of the charge in question - A description of when or how the add-on may have been activated Important Things to Know Before Cancelling - Removing the white-label add-on will disable custom branding features once the cancellation takes effect. - Cancelling the add-on does not affect the rest of your Search Atlas subscription — your core plan, credits, and other features remain active. - Refunds for add-on charges are reviewed on a case-by-case basis by our billing team. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes Your white-label seat count was increased, either manually or as a result of adding a new client workspace. If you see an unexpected charge — such as a $34 white-label subscription increase — it is most likely tied to a seat or usage adjustment. Once removed, the add-on remains active until end of current billing period, then will not renew.

💼 Plan Pricing, Permanence, and Add-on Compatibility

🗂️ What Is your plan? Your plan is a Search Atlas subscription tier designed for agencies and power users who need to manage a larger number of sites under one account. It is built around OTTO, Search Atlas's AI-powered SEO automation engine, and gives you access to the platform's full suite of tools at a scale suited to professional workflows. 🔗 Relationship Between your plan and OTTO Your plan is paired directly with OTTO. This means that OTTO is a core component of the plan rather than a separate optional add-on. When you subscribe to your plan, OTTO is included as part of the base offering, giving you access to automated site audits, on-page optimizations, and AI-driven SEO tasks across your allocated sites. 📋 Base Plan Pairing Requirement Your plan must be paired with an active base plan subscription. You cannot activate or retain your plan as a standalone product. If your base plan lapses or is cancelled, access to your plan features, including OTTO, will also be suspended. Always ensure your base plan remains active to maintain uninterrupted access. ✅ Is your plan Pricing Permanent or Promotional? Your plan pricing is permanent, not a limited-time promotional offer. The rate you see at the time of subscription is your ongoing rate and is not subject to an expiry date or promotional rollback. You can subscribe with confidence knowing the price will remain stable as long as your plan is active and in good standing. 🌐 Site Allocation: How Many Sites Are Included? Your plan includes an allocation for a set number of sites, which varies by tier. This means you can connect and manage multiple websites under a single subscription, up to the limit for your specific tier. Each site can take full advantage of OTTO and the broader Search Atlas toolset available at this tier. - Sites are managed directly within your Search Atlas account dashboard. - If you need to manage more than 14 sites, contact the team through the chat widget to discuss higher-tier or custom options. ➕ Add-on Module Pricing: Google Ads and Others Search Atlas offers additional modules that can be added to your your plan to extend its capabilities. A common question concerns how these add-on modules are priced in relation to your plan. Key point: Add-on module pricing remains constant regardless of which base plan or your plan tier you are on. For example, the Google Ads module carries a fixed price that does not change based on your subscription level. You pay the same rate for the Google Ads add-on whether you are on your plan or any other qualifying tier. This means: - The Google Ads module price is not discounted or inflated by your plan. - You will see the standard add-on rate applied consistently at checkout. - Multiple add-on modules can be combined with your plan, and each is billed at its own fixed rate. 💳 Billing and Subscription Management To review your current plan, add-on modules, or billing details, follow these steps: 1. Log in to your Search Atlas account. 2. Navigate to your account settings using the profile menu in the top-right corner. 3. Select Billing or Subscription to view your active plan, renewal date, and any attached add-ons. 4. From this page you can add or remove modules, upgrade your plan, or review invoices. Changes to your subscription typically take effect at the next billing cycle unless you are upgrading, in which case proration may apply. ❓ Frequently Asked Questions - Can I add the Google Ads module at any time? Yes. Add-on modules can be activated at any point during your active your plan subscription. - Will my your plan price increase over time? No. The pricing is permanent and will not increase due to promotional expiry. - What happens to my 14 sites if I downgrade? Downgrading to a lower tier may reduce your site allocation. Review the plan comparison page before making changes. - Is OTTO available on plans below your plan? OTTO availability depends on your specific plan tier. Check the pricing page for a full feature comparison. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Downgrade Your Plan and Remove Add-Ons

🗺️ Overview If you want to move to a lower-cost base plan or remove active add-ons such as Otto Sites or AI Quota, you can manage this from your Search Atlas billing settings. This article explains what to expect when making these changes and how to get them applied to your account. ⚠️ Before You Start - Plan changes and add-on removals typically take effect at the start of your next billing cycle. You will retain access to your current plan features until that date. - Removing the Otto Sites add-on will deactivate any Otto-managed sites connected to that add-on. Make sure you have saved or exported any data you need before requesting the removal. - Removing the AI Quota add-on will reduce your available AI credits to the amount included in your base plan. - Downgrades are generally not prorated — you will not receive a partial refund for the current billing period. 🪜 How to Downgrade Your Plan or Remove an Add-On 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner to open the Account Menu, then select Billing. 3. Look for the option to manage your current plan or active add-ons. The exact labels may vary depending on your account type. 4. If you are able to locate the plan or add-on you want to change, follow the on-screen prompts to downgrade or cancel it. 5. If you do not see a self-serve option to remove a specific add-on or switch to a lower plan, contact our support team directly — a teammate can process the change on your behalf and confirm when it will take effect. 📋 What to Have Ready If You Need Support - Your account email address or workspace name - The name of the add-on(s) you want to remove (e.g., Otto Sites, AI Quota) - The target plan you want to switch to, if applicable - Any relevant billing dates or charges you want clarified If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Search Atlas Charges, Top-Ups, and Add-Ons

🧾 Overview of Search Atlas Charges Your Search Atlas invoice may include three types of charges: your base plan subscription, top-up purchases, and add-on activations such as OTTO sites. Understanding each category will help you identify any charge on your account and choose the right plan for your agency. 🤖 What Is a Top-Up? A top-up is a block of additional AI quota that you purchase on top of your base plan's monthly quota allowance. AI quota is consumed whenever you use AI-powered features across the platform, including content generation, on-page recommendations, and automation tasks. Top-ups are available as a one-time purchase or set to recur automatically each billing cycle so your workflows are never interrupted. You can purchase multiple blocks at once. For exact top-up pricing and available block sizes, refer to the pricing page in your account or contact our team. 💡 Common Charge Amounts Explained Your invoice may show line items for top-up blocks and add-ons. Each top-up block adds a fixed amount of AI quota units to your account. Multiple blocks can be purchased together, so a charge may represent one or more blocks combined. Your invoice may also include charges for additional OTTO site activations. OTTO is Search Atlas's SEO automation layer. Each active OTTO site beyond your plan's included allowance is billed as a separate add-on. If you see an unexpected charge, it may reflect one or more extra OTTO sites activated above your plan limit. To see a full breakdown of what each charge on your invoice corresponds to, navigate to the top-right corner (avatar) → Billing → Invoices tab. 🏢 Which Plan Is Best for a 9-Site Agency? If you are managing 9 SEO client sites, the right plan depends on two factors: how many OTTO sites your plan includes, and how much AI quota your monthly workload requires. As a general guide for a 9-site agency: 1. Choose a plan that covers at least 9 OTTO site activations. Higher-tier plans include more OTTO sites by default, reducing or eliminating per-site add-on charges. If your current plan covers fewer than 9 sites, each additional OTTO site activation adds to your monthly bill. 2. Estimate your monthly AI quota consumption. Review your quota usage in your account dashboard to understand how much quota your campaigns consume, then select a plan or top-up level that matches your needs. 3. Review your quota usage regularly in your account dashboard to track remaining quota and adjust your top-up settings as your campaigns scale. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 OTTO Google Ads Addon: Annual Plan Billing Explained

🔍 Overview If you have switched to an annual prepaid plan and notice the OTTO Google Ads Addon listed on your account with a monthly display price, you may be wondering whether this charge is already covered, whether you will be billed separately, or why a monthly price is still shown. This article explains what to do if you are unsure whether the addon is included in your plan. 📦 What Is the OTTO Google Ads Addon? The OTTO Google Ads Addon is an optional feature that extends OTTO's automation capabilities to your Google Ads campaigns within the Search Atlas platform. ✅ Is the Addon Included in Your Annual Plan? Whether the OTTO Google Ads Addon is included in your annual plan depends on the specific plan you purchased. Because plan inclusions vary, the most reliable way to confirm whether the addon is covered is to check your original purchase confirmation email or invoice, which will list exactly what is included in your plan. If your documentation does not make this clear, our support team can look up your account and confirm definitively whether the addon is included or whether a separate charge applies. 💡 Why Does a Monthly Price Display If I'm on an Annual Plan? Seeing a monthly price displayed on your account while you are on an annual prepaid plan does not automatically mean you are being billed monthly. The displayed price can reflect the standard addon price for reference. To determine whether you are actually being charged, review the invoices or payment history available in your account to see whether a charge for the addon appears as an active line item. ⚠️ What If You Did Not Request the Addon or Believe You Are Being Charged Incorrectly? If the OTTO Google Ads Addon appears on your account and you did not add it yourself, or if you believe it should be included in your plan but you are still seeing a separate charge, please escalate to our support team. Before reaching out, have the following ready so the team can resolve your case quickly: - Your account email address - The name of the annual plan you are on - The date you switched to the annual plan - A copy of your original purchase confirmation email or invoice - The exact charge amount and date of any unexpected billing If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛒 Troubleshooting an Invalid Order Error on Add-On Purchases

This article helps you resolve an "invalid order" error that appears when attempting to purchase an add-on (such as the Search Secrets Pack) alongside or after a Summit upgrade. This error typically means there is a mismatch between your current order session and the add-on being applied — but it can be fixed quickly with the right information. 🔍 Common Causes - The add-on was triggered in a separate browser session or tab from your original upgrade purchase. - Your Summit upgrade order did not fully process before the add-on was attempted. - A browser cache or cookie issue caused the order session to expire or conflict. - The add-on link used was tied to a different order context than your account's current purchase. 🛠️ Step-by-Step 1. Do not attempt the purchase again immediately — repeated failed attempts can cause further session conflicts. 2. Clear your browser cache and cookies, then close and reopen your browser completely. 3. Log back into your account and confirm that your Summit upgrade is showing as active or completed in your account settings before retrying the add-on. 4. When retrying the add-on purchase, use the same browser session in which you are already logged in — do not open the add-on link in a private or incognito window unless you are also logged in there. 5. If the error appears again, do not retry further. Instead, note the exact error message shown on screen and the name of the add-on you were attempting to purchase (e.g., Search Secrets Pack, $97), then contact support via the chat widget so a teammate can manually apply the add-on to your account. ✅ How to Confirm It Worked After a successful add-on purchase, you should receive a confirmation email for that specific add-on transaction. Inside your account, the features or content associated with the add-on (such as Search Secrets Pack materials) should become visible or unlocked. If you do not see a confirmation email within a few minutes or the content does not appear, the order did not complete — reach out to support before attempting to purchase again to avoid duplicate charges. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 OTTO Google Ads Add-On Billing Explained

🧾 What the $201 Monthly Charge Is The $201 charge on your statement is the OTTO Google Ads add-on. This add-on is billed monthly and is completely separate from your annual PRO plan subscription. Your annual plan covers the core Search Atlas features, while OTTO Google Ads is an optional paid upgrade that runs on its own monthly billing cycle. 📅 How to Find Your Start Date and Months Charged To see when the add-on started and how many months you have been billed: 1. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 2. Ask the teammate to pull your OTTO Google Ads add-on subscription details. 3. They will provide the exact start date, the number of months billed, and a breakdown of each charge. 🛑 How to Cancel the OTTO Google Ads Add-On If you no longer need the add-on, follow these steps to cancel: 1. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 2. Request cancellation of the OTTO Google Ads add-on. 3. The teammate will confirm the cancellation and let you know the date the add-on will stop renewing. You will not be charged again after that date. 💡 Key Points to Remember - The OTTO Google Ads add-on is a separate monthly subscription, not included in the annual PRO plan. - Charges appear as a distinct line item on your invoice, labeled "OTTO Google Ads". - Cancellation stops future monthly charges; it does not issue refunds for months already used. - You can re-enable the add-on at any time by contacting support.

💰 OTTO Plan Pricing: Business vs. Individual Add-ons

🧭 Overview OTTO is Search Atlas's AI-powered SEO automation engine. You can activate OTTO on multiple websites by either adding individual site licenses one at a time or by upgrading to a higher-tier plan that bundles multiple sites. This article explains the general considerations when comparing these two options and what to expect when you contact support to clarify your specific billing situation. 📊 OTTO Pricing Options at a Glance There are two main ways to cover multiple sites with OTTO: - Individual site add-ons: A per-site fee added one at a time to your existing plan. - Business plan: A higher-tier monthly plan that includes a set number of OTTO site activations bundled in. Your base plan already includes a set number of OTTO activations. Individual add-ons extend that count without changing your plan tier. The Business plan, by contrast, is a full plan upgrade that replaces your current base plan. 💡 Does the Business Plan Save Money? For customers who need to activate OTTO on many sites, upgrading to the Business plan can be more cost-effective than purchasing multiple individual add-ons. The exact savings depend on your current plan, how many sites you need, and current pricing — which may have changed since any figures you've seen elsewhere. As a general guide: - Fewer extra sites needed: Individual add-ons may be more economical. - A moderate number of extra sites needed: Compare the add-on total against the Business plan cost, factoring in the value of upgraded plan features. - Many sites needed: The Business plan often offers clear savings and is worth evaluating. To get exact, up-to-date pricing for your account, please reach out to our support team directly — they can confirm current add-on rates, Business plan pricing, and how many activations are included. 🔄 How Billing Works When You Upgrade Understanding the billing mechanics prevents surprises on your next invoice. When you upgrade from a lower-tier plan to the Business plan, the following generally applies — but your support agent can confirm the exact rules for your account: 1. Replacement, not stacking: The Business plan replaces your current base plan entirely. You will not be charged for both plans simultaneously. 2. Prorated credit: If you upgrade mid-billing cycle, a prorated credit for unused days on your current plan may be applied toward your first Business plan payment. 3. Individual add-ons: Standalone per-site add-ons attached to your old plan may be affected when you upgrade, since site activations are bundled into the Business plan. Your support agent can clarify exactly how existing add-ons are handled for your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛒 Troubleshooting a Failed Add-On Purchase at Checkout

This article helps you resolve a failed add-on purchase that occurred during a summit upgrade — specifically when you see an "invalid order" error after attempting to add a product like the Search Secrets Pack. Because this error involves your billing record and order session, it requires assistance from our team. 🔍 What Happened During a summit upgrade, an attempt to add an add-on (such as the Search Secrets Pack) may result in an "invalid order" error. This means the purchase did not complete successfully. Our support team will need to investigate and manually resolve the order on your behalf. 🛠️ What to Do 1. Locate the exact error message you received (for example, "invalid order" or any reference number shown on screen) and note it down. 2. Note the name of the add-on you were attempting to purchase and the summit upgrade it was associated with. 3. Have the following ready when you contact support: the add-on name, the exact error message, and the email address on your account. ✅ What to Expect - Once our team investigates, they will work to resolve or reissue the order on your behalf. - You will be notified once the matter is resolved. - If you notice any unexpected charges related to the failed attempt, flag this to our team immediately. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Your Google Ads Add-On Charge

🔍 What Is the OTTO Google Ads Add-On? The OTTO Google Ads Add-On is an optional paid feature available on select Search Atlas plans. It connects your Google Ads account to OTTO SEO, allowing automated optimizations and reporting directly inside the platform. The standard price for this add-on is $199/month. This add-on is separate from your core Search Atlas subscription and is only activated when explicitly selected during checkout or account setup. ❓ Why Might You See This Charge? There are a few common reasons customers notice an unexpected Google Ads Add-On charge on their bill: - Selected during sign-up: The add-on may have been included when you chose your plan or completed onboarding. Review your original sign-up confirmation email for details. - Promotional pricing applied: Some sign-up promotions include this add-on at $0/month for a limited period. After the promotion ends, the standard $199/month rate applies automatically. - Billing migration: If your account was recently moved to our updated billing system, charges or display amounts may appear differently than expected — even if the underlying subscription has not changed. - Display error: In some cases, the add-on may show as $199/month in your account even when a promo code has been correctly applied and your actual charge is $0. This is a known display issue and does not always mean you have been billed incorrectly. 🎁 Is This Part of a Promotional Offer? Some Search Atlas plans — particularly those offered through limited-time promotions or annual sign-up deals — include the Google Ads Add-On at no additional cost for the duration of the promotion. Here is what you need to know: - If your plan included a promotional period for this add-on, the $0 rate applies only while the promotion is active. - Once the promotional period ends, billing reverts to the standard $199/month unless you cancel the add-on beforehand. - You should have received communication about the promotional terms at the time of sign-up. Check your original welcome email or order confirmation for these details. ✅ How to Check Your Current Add-On Status To verify whether the Google Ads Add-On is active on your account and what you are being charged: 1. Log in to your Search Atlas account. 2. Click your account name or avatar in the top-right corner. 3. Select Billing or Subscription from the dropdown menu. 4. Review the list of active add-ons and their associated costs. 5. Cross-reference this with your most recent invoice to confirm the amount actually charged. If the add-on appears active but you did not intentionally enable it, or if the amount shown does not match what was charged to your payment method, follow the steps below. 🛠️ How to Dispute or Remove the Charge If you believe you were charged for the OTTO Google Ads Add-On incorrectly — or you want to remove it from your subscription going forward — take these steps: 1. Gather your billing details: note the charge amount, the date it appeared, and the invoice number if available. 2. Check whether a promo code was applied to your account during sign-up, as this may explain a $0 promotional period followed by standard billing. 3. If you confirmed the charge is unexpected or incorrect, contact our support team immediately using the live chat widget (see below). Our team can investigate the specific charge on your account, verify whether a promotional code was correctly applied, issue a refund if a billing error occurred, and remove the add-on from your subscription if you do not wish to continue using it. ⚠️ Important Notes on Billing - Search Atlas does not add paid features to your account without your consent. If you see an unexpected charge, it is most likely related to a promotional period ending, a selection made during onboarding, or a display discrepancy in the billing dashboard. - Refund eligibility depends on the specific circumstances of the charge and your account history. Our support team will review each case individually. - If you want to cancel the add-on to avoid future charges, our team can process this during your support conversation. 💬 Need Help With Your Bill? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Please have the following ready to speed up the process: your account email address, the charge amount and date, and any promotional details you received at sign-up.

🛠️ Troubleshooting Add-On Purchase Invalid Order Errors

This article helps you resolve an "invalid order" error that appears when trying to purchase an add-on (such as the Search Secrets Pack) alongside or after a summit upgrade. This error typically prevents the transaction from completing and requires a few checks before support can step in to finalize it. 🔍 Common Causes - Order sequence mismatch: The add-on may need to be tied to a specific base plan or upgrade that hasn't fully processed yet. - Payment method issue: The card on file may have declined or expired, causing the order to be flagged as invalid. - Session or cart conflict: A previous incomplete checkout may be interfering with the new order. 📍 Where to Find It You can review your current plan status and payment methods by navigating to the top-right corner (avatar) → Billing → Plans & Top-ups tab. To verify or update your payment method, select Add Payment Method on that same tab. 🛠️ Step-by-Step 1. Open your account menu by clicking your avatar in the top-right corner and select Billing. 2. Go to the Plans & Top-ups tab and confirm your summit upgrade is shown as active. If it still appears as pending, wait a few minutes and refresh before attempting the add-on purchase again. 3. On the same tab, click Add Payment Method to verify your card details are current and correct. An outdated or mismatched card is a frequent cause of invalid order errors. 4. Once your upgrade status is confirmed as active and your payment method is valid, attempt the add-on purchase again. 5. If the error reappears, note the exact error message text, the add-on name and price, and the date and time of the attempt — you will need these details when contacting support. ✅ How to Confirm It Worked After a successful purchase, return to the top-right corner (avatar) → Billing → Plans & Top-ups tab. Your add-on (e.g., Search Secrets Pack) should appear as an active item in your plan summary. You can also check the Invoices tab to confirm a new charge was recorded. If the add-on does not appear within a few minutes of a successful payment, refresh the page and check the Activity Log tab under Billing for a timestamped record of the transaction. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ How to Fix an Invalid Order Error on Add-On Purchase

This article helps you understand and work through the "invalid order" error that can appear when attempting to purchase an add-on — such as the Search Secrets Pack — on top of an existing plan or summit upgrade. Because this error is tied to order validation on the backend, it typically cannot be self-resolved and requires a teammate to inspect the order details and manually complete or correct the transaction. 📍 Where to Find It Before reaching out, confirm your current billing status by navigating to: Top-right corner (avatar) → Billing → Plans & Top-ups tab. Here you can verify which plan is currently active and whether any pending charges or add-ons are shown. 🛠️ Step-by-Step 1. Go to Top-right corner (avatar) → Billing → Plans & Top-ups tab and take note of your current active plan name and any add-ons already applied. 2. Check the Activity Log tab (Top-right corner (avatar) → Billing → Activity Log) and look for a recent failed or pending transaction entry related to the add-on purchase. Note the exact timestamp and change type shown — this information will help the support team locate your order quickly. 3. Check the Invoices tab (Top-right corner (avatar) → Billing → Invoices) to confirm whether any charge was processed before the error appeared. If an invoice was generated, note the invoice ID. 4. Do not attempt the purchase again before speaking with the team — submitting the order multiple times can create duplicate charge attempts that are harder to unwind. 5. Open the chat widget in the bottom-right corner of the platform, type human teammate, and share: (a) the exact error message you saw, (b) the add-on name and price (e.g., Search Secrets Pack, $97), (c) the plan you were upgrading from, and (d) the timestamp and any invoice ID you found in steps 2–3. ✅ How to Confirm It Worked Once a teammate has resolved the issue, return to Top-right corner (avatar) → Billing → Plans & Top-ups tab. You should see the add-on listed as an active component of your plan. Additionally, check the Invoices tab — a new invoice for the add-on amount should appear with a paid or completed status. If the add-on is not reflected within a few minutes of the teammate confirming the fix, refresh the page and check again before following up. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Troubleshooting Invalid Order Errors on Upsell Purchases

This article helps you resolve an 'invalid order' error that may appear when attempting to add an upsell item — such as the Search Secrets Pack — to a summit or event upgrade purchase. Because these errors are tied to your specific order session and payment details, they require a quick check of a few common causes before our team can manually correct the order on your behalf. 🔍 Common Causes - Expired order session: Summit upsell offers are sometimes time-limited. If the checkout session expired before payment was completed, the order ID becomes invalid. - Mismatched account: The upsell must be added to the same account used during the original summit registration. Being logged into a different account can trigger this error. - Payment method issue: A declined or unverified card can cause the order to fail at confirmation, returning an invalid order state. - Duplicate purchase attempt: Clicking the purchase button more than once can create conflicting order records. 🛠️ Step-by-Step 1. Note the exact error message you received and, if possible, take a screenshot. Our team will need these details to locate and correct your order. 2. Confirm you are logged into the same Search Atlas account you used when registering for the summit or event. 3. Open your account avatar in the top-right corner, select Billing, then open the Plans & Top-ups tab to verify your current plan and that a valid payment method is on file. 4. If no payment method is listed or the existing one looks incorrect, click Add Payment Method to add a valid card before attempting the purchase again. 5. Once your payment method is confirmed, attempt the upsell purchase again from the original summit offer page. Do not click the purchase button more than once — wait for the page to fully respond. 6. If the 'invalid order' error appears again, do not retry further. Instead, contact our support team directly (see below) with your account email, the name of the upsell item, the price shown ($97 for the Search Secrets Pack), and the exact error message or screenshot. ✅ How to Confirm It Worked A successful upsell purchase will display an on-screen order confirmation with an order number, and you will receive a confirmation email to the address associated with your account. To double-check, open your account avatar in the top-right corner, go to Billing, and click the Invoices tab — the new charge should appear as a line item there. If the invoice is not present within a few minutes of purchase, the order did not complete successfully and you should contact support before attempting again. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Missing Claude Add-On After Summit Purchase

🔍 Overview Some customers who purchased the Claude add-on ($27) during a Search Atlas Summit promotion have reported that the add-on did not appear in their account despite a successful payment. This article explains why this can happen and what steps to take to resolve it. ⚠️ Why This Happens There are a few known reasons why the Claude add-on may not activate immediately after purchase: - Post-purchase migration delay: After a Summit offer is purchased, a background process migrates your account to include the new add-on. In some cases, this process can take longer than expected or encounter an error. - Annual plan conflict: Customers on an existing annual plan who purchased an annual Summit special offer may experience a conflict during checkout that prevents the add-on from fully activating. - Stripe event processing: Occasionally, legacy migration steps trigger Stripe contraction events that can delay or interfere with proper add-on provisioning. These are known issues that our engineering team has investigated and addressed for most cases. However, manual verification may still be required for your account. ✅ Steps to Verify Your Purchase 1. Confirm the charge in your billing records. Log in to Search Atlas and check that the $27 charge is reflected by navigating to your Avatar (top-right) → Billing (Activity Log / Invoices tabs). 2. Check your Claude add-on status. Navigate to your account settings or plan details to see whether the Claude add-on appears as active. 3. Allow up to 24 hours. In some cases, the add-on activation is delayed by background processing. If your payment cleared recently, wait up to 24 hours before escalating. 4. Refresh your account. Try logging out and logging back in to force your session to reflect any recent account changes. 🚀 What to Do If the Add-On Is Still Missing If you have waited 24 hours and the Claude add-on is still not active on your account, our support team can manually verify and provision your add-on. Before reaching out, have the following information ready: - The email address associated with your Search Atlas account - The date the Summit purchase was made - Confirmation that the $27 charge appears in your billing history If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 💡 Additional Notes The Claude add-on enables AI-powered data processing capabilities within Search Atlas. Once properly activated, it will appear in your plan details and the relevant features will become available in your account. Our team is actively working to ensure post-Summit provisioning is fully automated and reliable for all customers going forward.

💳 Buy a One-Time Quota Top-Up

📋 What Is a Quota Top-Up? A quota top-up lets you add extra usage credits to your Search Atlas account with a single one-time payment. This is ideal when you need a short-term boost — for example, running a large site audit or processing additional keywords — without upgrading your monthly subscription plan. 🔍 What Quotas Can Be Topped Up? Quota top-ups are available for several usage types inside Search Atlas. The specific top-up packages available to you depend on your current plan. Available options and their prices will be displayed at the time of purchase inside your account's billing area. 💳 How to Purchase a Quota Top-Up 1. Log in to your Search Atlas account. 2. Click your profile icon or account name in the top-right corner of the platform. 3. Navigate to Billing or Subscription in the dropdown menu. 4. Scroll to the Quota Top-Up section on the billing page. 5. Select the quota type and top-up amount that fits your needs (for example, a $20 one-time purchase). 6. Review the credits included with your chosen top-up amount. 7. Click Purchase and confirm your payment details using your saved payment method or by entering new card details. 8. Your additional quota will be added to your account immediately after the payment is processed. 📊 What Does a Top-Up Include? Each top-up package adds a defined number of credits to your account. The exact credits included depend on the package size you select. Top-up credits are typically used for actions such as: - Running additional site audits - Processing extra keyword lookups - Generating additional content briefs or AI writing credits - Performing backlink or competitor research queries Top-up credits are separate from your monthly subscription quota and are consumed only when your regular monthly allocation has been used up. ⚙️ Key Things to Know Before You Buy - One-time charge: A quota top-up is a single payment — it does not create a recurring charge or modify your existing subscription. Top-ups do not auto-renew. - No subscription change required: You can purchase a top-up on any active plan without upgrading. - Immediate activation: Credits are applied to your account as soon as payment is confirmed. - Secure payment processing: Payments are processed securely. - Non-refundable: Top-up purchases are generally non-refundable once credits have been applied. Review your selection carefully before completing the purchase. - Failed payments: If your payment fails, double-check that your card details are up to date in the billing area of your account. - Expiry: Top-up credits may have an expiry date. Check the billing page for any expiry terms shown at the time of purchase. ❓ Frequently Asked Questions Can I buy just $20 worth of quota? Yes. Search Atlas offers one-time top-up packages starting at small amounts. Navigate to the Billing section of your account to see all available package sizes, including lower-cost options. Availability may vary by plan. Will this affect my monthly subscription? No. A top-up is a standalone purchase and does not change your current subscription plan, billing cycle, or monthly renewal amount. How do I know when my regular quota runs out? You can monitor your quota usage in real time from your Dashboard or Account Settings. Search Atlas may also display an in-app notification when you are approaching your limit. Can I buy multiple top-ups? Yes. You can purchase top-ups as many times as needed. Each purchase is processed independently and credits are added cumulatively to your account. 🛠️ Troubleshooting If your top-up does not appear in your account after payment, try the following steps: 1. Refresh the page and check your quota balance by clicking your Avatar (top-right) → Billing → Plans & Top-ups. 2. Wait up to 5 minutes for the payment to fully process. 3. Check your registered email for a payment confirmation receipt. 4. If the issue persists, contact our support team using the method below. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Manage Your Summit PRO Add-ons and OTTO Sites

🎯 Overview If you signed up on the Summit PRO plan, you may have questions about the Google Ads add-on, whether you are being charged for it, and how to remove an extra OTTO site you no longer need. This article walks you through everything you need to know. 📋 What Is the Google Ads Add-On? The Google Ads add-on extends OTTO's automation capabilities to your Google Ads campaigns, helping you apply AI-driven SEO insights to paid search. Under the Summit promotional offer, this add-on is included for 12 months at no additional cost. Your account has already been configured in our payment system to ensure you are not charged for it during those 12 months. - You do not need to take any action to activate or claim this benefit — it is already applied to your account. - If a charge for the Google Ads add-on appears on your billing date, contact our support team immediately and we will issue a refund. 💳 Understanding Your Billing for the Google Ads Add-On Because the Summit offer pre-configures your account to skip charges for the Google Ads add-on, you should not see a line item for it on your invoices during the 12-month promotional period. We recommend checking your invoice on or after your next billing date to confirm no unexpected charge has appeared. If you do see an unexpected charge, do not wait — reach out to our team right away so we can resolve it promptly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 🛠️ How to Cancel an Unused OTTO Site Top-Up If you purchased an additional OTTO site slot (a site top-up) and are no longer using it, you can cancel it yourself without contacting support. Follow these steps: 1. Log in to your Search Atlas account. 2. Navigate to the Billing section from the top-right avatar (Account Menu). 3. Locate the OTTO site top-up add-on in your list of active subscriptions or add-ons. 4. Select the option to cancel or remove that add-on. Once cancelled, the additional site slot will be removed at the end of the current billing cycle and you will no longer be charged for it. Your existing OTTO sites that fall within your standard plan quota will not be affected. 📊 Checking Your OTTO Site Usage To review how many OTTO sites you are currently using versus how many are included in your plan, go to Left sidebar → OTTO SEO → All Sites. This page lists all sites connected to OTTO so you can identify any you no longer need before making changes in Billing. ❓ Frequently Asked Questions - Will cancelling the OTTO site top-up affect my active sites? No. Cancelling the top-up only removes the extra slot. Sites within your plan's standard quota remain active. - What happens when the 12-month Google Ads promotion ends? After the promotional period, the Google Ads add-on will revert to standard pricing. You will be notified before any new charge applies. - Can I re-add an OTTO site top-up later? Yes. You can purchase additional OTTO site slots again at any time from the Billing section of your account. 💬 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Removing the OTTO Sites Add-On After Upgrading to Pro

📌 Overview When you upgrade to the Pro plan, OTTO Sites is included as part of your subscription. However, if you previously paid for OTTO Sites as a separate add-on, that add-on does not cancel automatically when you upgrade. As a result, you may continue to see a charge (for example, $85/mo) for the OTTO Sites add-on even though the feature is now part of your Pro plan. This article explains why this happens and how to remove the duplicate add-on so you are only billed once. ❓ Why Am I Still Being Billed? Your Pro plan and the OTTO Sites add-on are two separate line items in our billing system. Upgrading your plan changes what your subscription includes, but it does not cancel add-ons you signed up for earlier. Until the standalone add-on is removed, both charges remain active, which means you could be paying for OTTO Sites twice. The good news: once the add-on is cancelled, you keep full access to OTTO Sites through your Pro plan at no extra cost. 🛠️ How to Remove the OTTO Sites Add-On Follow these steps to cancel the standalone add-on: 1. Log in to your Search Atlas account. 2. Click your profile icon in the top-right corner and select Billing or Subscription. 3. Open the Plans & Top-ups or Services section. 4. Locate the OTTO Sites add-on in your list of active items. 5. Click Remove or Cancel next to the OTTO Sites add-on. 6. Confirm the change when prompted. After removing the add-on, the separate charge will stop on your next billing cycle, and OTTO Sites will continue to work as part of your Pro plan. ✅ How to Confirm the Add-On Is Removed To make sure the add-on is no longer active: - Return to your Billing or Subscription page. - Check that OTTO Sites no longer appears as a separate add-on line item. - Review your upcoming invoice to confirm the add-on charge has been removed. - Verify that OTTO Sites is still listed among the features included in your Pro plan. Important: In some cases, a removed OTTO Sites top-up can still display as active and continue to charge even after you cancel it through self-service. If you complete the steps above but the add-on still appears active or you see another charge on your next invoice, do not assume it failed on your end — contact our team so we can fully deactivate the add-on on the back end and stop further billing. 💰 What About a Refund for Past Charges? If you were billed for the OTTO Sites add-on after upgrading to Pro, you may be eligible for a refund or account credit for the overlapping charges. Refunds are reviewed on a case-by-case basis. Have your most recent invoice ready so our team can verify the duplicate charge and process any adjustment quickly. 🚫 How to Avoid This in the Future To prevent paying for features twice, keep these tips in mind: - Before adding a paid add-on, check whether it is already included in your current plan. - When upgrading your plan, review your Add-Ons section to see if any existing add-ons are now covered. - Remove any standalone add-ons that overlap with newly included plan features. 💬 Need More Help? If you need further assistance, click the chat icon in the bottom-right corner of the platform and type "Human Teammate" to start a live chat with a member of our team. Please have your latest invoice available so we can review your billing and resolve any duplicate charges for you.

🧾 Getting Your Stripe Receipt and Invoice for an Account Top-Up

If you paid for a Search Atlas top-up through Stripe and your invoice email never arrived, you can still get a copy. Your Stripe invoice and receipt are the same document: it is emailed to you automatically, and your support agent can also share it as a direct Stripe receipt link. 📩 Where Your Stripe Invoice Is Sent When you complete a top-up payment through Stripe, Search Atlas automatically sends your invoice to the email address on your account. This invoice shows the full payment amount and date, so you can use it for your records or accounting. If you do not see the email, check your spam or promotions folder first, then search your inbox for messages from Stripe or Search Atlas around your payment date. 🔗 How to Get Your Stripe Receipt Link If the invoice email did not reach you, your Search Atlas support agent can send a direct Stripe receipt link. This link opens a secure Stripe page showing the receipt for your specific payment. Steps to request your receipt link 1. Contact Search Atlas support through chat or email. 2. Give the agent the payment date and amount (for example, a $413 payment on April 24). 3. The agent locates the payment in Stripe and sends you a receipt link. 4. Click the link to open your receipt, then download or print it for your records. If your support agent cannot locate the payment, provide the exact date, amount, and the email address that was on your account at the time of the transaction. Once you open the link, you'll see the full receipt for that payment and can save a copy at any time. ✅ Confirming Your Invoice and Receipt Match Your emailed invoice and your Stripe receipt link refer to the same payment. Both show the amount charged and the date of the transaction, so either document works as proof of payment. If either the email or the receipt link is missing, contact support with the payment date and amount. After you receive your receipt link, you'll have a reliable backup even if the original invoice email is delayed or filtered by your inbox. 🎯 You now know that your Stripe top-up invoice is emailed automatically and can also be retrieved through a direct Stripe receipt link from support. If your invoice email is missing, contact Search Atlas support with your payment date and amount to get your receipt right away.