🔍 Why Did This Charge Happen?
Search Atlas AI quota renews automatically when your balance runs low or reaches zero. This auto-renewal feature is designed to keep your workflows running without interruption. However, if you were not aware this setting was active — or if you previously requested it be turned off — an unexpected charge can occur.
Common reasons customers see an unintended renewal charge include:
- Auto-renewal was enabled by default at account creation and was never manually turned off.
- A previous request to disable auto-renewal was not saved or confirmed correctly.
- A team member or co-administrator re-enabled the setting without your knowledge.
⚙️ How to Turn Off AI Quota Auto-Renewal
To prevent future automatic charges, disable the auto-renewal setting immediately after reading this article. Follow these steps:
- Log in to your Search Atlas account.
- Click your profile icon (Avatar) in the top-right corner and select Billing → Plans & Top-ups (Billing).
- Locate the per-service Total Quota figures.
- Toggle Auto-Renewal to the off position.
- Confirm the change when prompted. You should see a confirmation message on screen.
Once disabled, your AI quota will not renew automatically. You will need to top up manually when your balance is low.
💡 What Qualifies for a Refund?
Search Atlas reviews refund requests on a case-by-case basis. A refund is most likely to be approved when:
- You have clear evidence you requested auto-renewal to be disabled prior to the charge (for example, a previous support conversation).
- The renewal occurred within a short window and the AI quota has not been used since the charge.
- This is the first instance of an unintended renewal on your account.
Refunds are generally not issued if the quota has already been consumed or if auto-renewal was knowingly left enabled.
📋 How to Request a Refund
To submit a refund request, please have the following information ready before contacting support:
- The exact charge amount and the date it appeared on your statement.
- Your account email address.
- Any previous communication confirming you asked for auto-renewal to be turned off.
- Confirmation that the AI quota has not been used since the charge.
Once you have this information, reach out to our team right away. The sooner you contact us after the charge, the faster we can review and process your request.
🛠️ Prevent This From Happening Again
Taking a few minutes now can save you from unexpected charges in the future:
- Verify your auto-renewal status after every plan change or account update — settings can sometimes reset.
- Set up billing alerts through your bank or card provider so you are notified immediately of any charge from Search Atlas.
- Review team permissions if multiple users have access to your account, and restrict billing access to authorized administrators only.
- Keep a record of any support conversations where you request billing or renewal changes.
🤝 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.