🔍 Why Is My Website Connection Blocked?

If you see a prompt asking for a credit card when trying to connect your website to OTTO SEO Automation — even though you have already made a purchase — it almost always means one of two things:

• Your subscription is inactive — the plan that includes OTTO SEO has expired or was cancelled.
• A payment has failed — a recent charge was declined, which automatically paused access to connected features.

Search Atlas requires an active, paid subscription to establish and maintain website connections inside OTTO SEO. When a payment issue is detected, the platform suspends the connection to protect your account and prompts you to update your billing details.

⚙️ How to Diagnose the Issue

1. Log in to your Search Atlas account.
2. Click your avatar in the top-right corner and go to Billing → Plans & Top-ups.
3. Check the PRO Plan Subscription status text. It should read Active. If it shows Cancelled, Past Due, or Inactive, that is the root cause.
4. Scroll to the Payment Method section and confirm your card details are current and have not expired.
5. Review the Recent Invoices list for any invoice marked Failed or Unpaid.

💳 How to Resolve a Failed Payment

1. Click your avatar in the top-right corner, go to Billing → Plans & Top-ups, and click Add Payment Method.
2. Enter your new or corrected card details and click Save.
3. Once saved, click Retry Payment next to the failed invoice (if that option is shown), or wait up to a few minutes for the system to attempt the charge automatically.
4. When the invoice status changes to Paid and your subscription shows Active, your website connection will be restored.

🔄 How to Reactivate a Cancelled Subscription

1. Go to Billing → Plans & Top-ups and click Reactivate Plan or Choose a Plan.
2. Select the plan that includes OTTO SEO Automation and complete the checkout process.
3. After payment is confirmed and your subscription is active, navigate to OTTO SEO in the left sidebar, open SEO Automation, and reconnect your website.

🌐 How to Reconnect Your Website After Resolving the Issue

1. In the left sidebar, go to Website Studio (URL: /website-studio).
2. Select the website you want to connect, or add a new one.
3. Follow the on-screen prompts to complete the connection — you should no longer be asked to enter a credit card if your subscription is active.

💡 Tips to Prevent This in the Future

• Keep your payment method up to date. Update your card before it expires to avoid automatic suspension.
• Enable billing notifications. Search Atlas sends email alerts when a payment fails — make sure your account email is monitored.
• Check your subscription status periodically, especially if you recently switched plans or used a promotional period.

🛠️ Still Need Help?

If you have updated your billing details and your website connection is still blocked, or if you are unsure which plan includes OTTO SEO, our team can review your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.