🔍 What Is a Specialty Team Request?
When your project requires hands-on work beyond standard platform features — such as content production, link building, or technical SEO tasks — your request may be assigned to a specialty team. These teams work behind the scenes to complete deliverables on your behalf.
Understanding how to check the status of these requests helps you stay informed and reduces wait time for updates.
📊 Where to Find Your Request Status
Search Atlas surfaces task and order progress directly inside the platform. To check the current status of a specialty team request:
- Log in to your Search Atlas account.
- Navigate to the relevant section for your request — for example, Dashboard, Orders, or the specific tool tied to your task (such as Content, Authority (Press Releases, incl. Link Building Exchange), or OTTO SEO → Site Audit).
- Locate the task or order in question. Each item displays a status label that reflects its current stage (e.g., Pending, In Progress, Under Review, Completed).
- Click on the task or order to open the detail view and see any available notes or progress updates.
⏱️ Typical Status Stages Explained
Specialty team tasks move through a defined workflow. Here is what each common status means:
- Pending: Your request has been received and is queued for assignment.
- In Progress: A specialist is actively working on your task.
- Under Review: The completed work is being reviewed internally for quality before delivery.
- Completed: Your deliverable is ready and available in the platform.
- On Hold: Additional information may be needed from you, or the task is paused temporarily.
💡 Tips for Faster Updates
To help your specialty team requests move smoothly and avoid unnecessary delays:
- Ensure all required details were submitted when the request was created. Incomplete briefs are a common cause of delays.
- Check your Home notifications regularly — the platform sends alerts when a status changes or when action is required from you.
- If your request shows On Hold, review any notes attached to the task and respond promptly with the requested information.
- Avoid submitting duplicate requests for the same task, as this can cause confusion and slow processing.
🛠️ When to Escalate to the Support Team
Most status updates are visible directly in the platform. However, you should reach out for live support if:
- Your task has shown no status change for an extended period and you have not received any communication.
- You believe there is an error or discrepancy in the status shown.
- You need clarification on a deliverable that has been marked Completed but appears incomplete.
- You submitted a request and it does not appear anywhere in your account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.