Overview
If your Search Atlas account is pulling data from the wrong Google Analytics 4 property — for example, showing metrics for a different domain than the one you manage — our support team can help you get the correct property connected. This article explains what to have ready and how to escalate so the issue is resolved as quickly as possible.
What This Issue Looks Like
You may notice that the GA4 data appearing in Search Atlas belongs to a different business or domain than your own. This typically happens when a wrong GA4 property was selected during the initial integration setup.
Before You Reach Out
To help our team resolve this quickly, please have the following information ready:
- The name of the project in Search Atlas where the incorrect GA4 property is connected.
- The correct GA4 Property Name and Property ID (a nine-digit number) that should be connected. You can find these in your Google Analytics dashboard under Admin → Property Settings.
- The Google account email address that has access to the correct GA4 property.
- A brief description of what domain or business the current (wrong) integration is showing data for.
What to Expect
Once you reach out, a member of our team will review your integration settings and work with you to disconnect the incorrect property and ensure the right one is connected. No historical data in Search Atlas is deleted during this process.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.