Troubleshooting: Quota & Credits Errors

🔍 Understanding Site Audit Limitations and Issue Reporting

🔢 OTTO Quota Errors: Website Slots vs. Site Audit

🧭 Overview When you see a quota exhausted error while adding a website to SearchAtlas OTTO, it does not mean you have reached your plan's website limit. These are two separate limits, and confusing them is the most common reason this error causes unexpected frustration. This article explains the difference and walks you through how to resolve it. ⚖️ Two Separate Limits Explained Your SearchAtlas plan manages two independent quotas that both relate to websites but work in completely different ways: - Website plan slots: The total number of websites you can add and manage inside SearchAtlas across all features. If your plan supports up to 5 websites, this is the number you can register in the platform. - Site Audit quota: A separate limit on how many websites can have an active Site Audit crawl enabled at the same time. This quota is governed by your subscription tier and is independent of how many websites your plan allows you to add. The quota exhausted error is triggered by the OTTO quota, not your website plan slots. You may still have available website slots on your plan and still encounter this error if all your OTTO slots are in use. 🔍 Why This Error Appears in OTTO When you connect a new website to OTTO, the platform consumes an OTTO project slot for that site. If all your OTTO slots are already occupied by other websites, the system cannot add a new project and returns the quota exhausted error. ✅ How to Resolve the Error To free up an OTTO slot and successfully add your new website to OTTO, follow these steps: 1. Navigate to the OTTO section of the platform. 2. Review the list of websites currently connected to OTTO. 3. Identify any website that no longer needs to be managed in OTTO — for example, a site you are no longer actively optimising. 4. Disconnect or remove that website from OTTO to release its slot. 5. Return to the website you were trying to add and complete the OTTO setup again. Once a slot is freed, the quota exhausted error will no longer appear for the new website. 📊 How to Check Your Current OTTO Usage You can review which websites are currently consuming OTTO slots directly inside the platform: - Navigate to the OTTO section of the platform. - Each website listed with an active OTTO connection is using one OTTO slot. - Count the active connections and compare them against the OTTO limit included in your plan. If you are unsure what your OTTO limit is or need help identifying which websites to disconnect, please reach out to our support team. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Site Audit Quota and OTTO Site Allocation Fix

🔍 Overview Each OTTO site you activate requires a Site Audit project for the same domain — if one does not already exist, OTTO automatically creates the Site Audit project first, then creates the OTTO project. OTTO site slots and Site Audit project slots are separate quotas, each with its own limit. If either quota is lower than expected — or does not match what your plan includes — you may be unable to add new OTTO sites, even if you are paying for more capacity. This article explains what causes the mismatch and how to get it resolved quickly. ⚙️ Why This Happens Your Site Audit quota is tied directly to your subscription plan. If your account was set up incorrectly or your quota was not updated when you upgraded, the number of Site Audit slots available on your account may be lower than the number your plan entitles you to. This can leave you stuck: you cannot add new OTTO sites because you have no free OTTO site slot, or no free Site Audit project slot for a brand-new domain, and you cannot free up slots by deleting existing Site Audits because they are linked to active OTTO projects. 📊 What You Can Check First 1. Navigate to the Site Audit section of your account and review how many Site Audits are currently in use. 2. Compare this number against the Site Audit allowance stated on your current plan. You can find your plan details in your account billing or subscription settings. 3. If the number of slots available is lower than your plan's stated allowance, your quota has not been correctly applied and needs to be corrected by our team. 🚀 How to Get Your Quota Corrected This type of quota mismatch cannot be self-corrected from inside the platform — it requires a manual adjustment by our support team. Here is exactly what to do to get it resolved as quickly as possible: 1. Contact our support team through the chat widget in the platform. 2. Tell the agent: "My Site Audit quota does not match my plan entitlement and I cannot add new OTTO sites." 3. Share your current plan name and the number of Site Audit slots you expect to have based on your subscription. 4. The agent will verify your plan details and apply a manual quota correction to your account — this is a straightforward fix that is typically completed within the same support session. 5. Once the agent confirms the fix is applied, return to the Site Audit section and verify that your available slot count has increased. You should then be able to add additional OTTO sites immediately. 💡 Important Notes - Do not delete active Site Audits that are linked to running OTTO projects in order to free up space — this can disrupt your active OTTO automation. Wait for the quota correction instead. - Once your quota is corrected, new Site Audit slots will become available and you can add additional OTTO sites without removing any existing ones. - If you are planning to scale your OTTO usage significantly, mention this to the support agent so they can confirm your total entitlement and apply the right number of slots.

🛠️ Fix Site Audit Credits Showing as Depleted

🔍 Overview Some customers see a message saying they are out of Site Audit credits and need to upgrade, even though they have unused slots remaining and an active paid subscription. This is a known display issue and is usually straightforward to resolve without changing your plan. ⚙️ Why This Happens Site Audit credits can appear depleted for a few common reasons: - Pending or processing audits: Credits are reserved the moment an audit is queued, even before it finishes running. If multiple audits were triggered — including any automatic reschedules — those reservations can temporarily appear to consume your full quota. - Cached quota data: The credit counter displayed in the platform can sometimes reflect a stale snapshot. A refresh or brief wait is enough to correct it. - Duplicate or unintended audit runs: Accidentally submitting the same site more than once in a short window reserves credits for each submission, which can make the quota look exhausted. - Subscription sync delay: After a payment is processed or a plan is renewed, there can be a short delay before your refreshed credit allowance is reflected in the platform. 🚀 Steps to Resolve the Issue 1. Hard-refresh your browser. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear cached page data and reload your current quota balance. 2. Check for queued or in-progress audits. Navigate to Site Metrics → Site Explorer in the left sidebar. Review your list of sites and look for any audits with a Pending or In Progress status. Credits tied to these runs are reserved until the audit completes or is cancelled. 3. Cancel unneeded duplicate audits. If you see the same site queued more than once, cancel the duplicate entries. Reserved credits will be released back to your quota shortly after cancellation. 4. Wait up to 15 minutes after payment. If your subscription recently renewed or you just completed a payment, allow a short window for the platform to sync your updated credit balance, then refresh again. 5. Log out and log back in. A fresh session forces the platform to pull the latest quota data from the server, which resolves most persistent display discrepancies. ✅ How to Confirm Your Credits Are Restored After completing the steps above, your available Site Audit credit count should update to reflect your correct remaining quota. You can verify this by returning to Site Metrics → Site Explorer in the left sidebar. If the counter still shows zero despite unused slots, proceed to the next section. 💡 Preventing This Issue in the Future - Avoid submitting the same site for auditing multiple times in quick succession. - If you schedule recurring audits, review your schedule settings to ensure only the intended frequency is set — unintended high-frequency schedules can consume credits faster than expected. - After any billing event, wait a few minutes before running new audits to allow your quota to sync. 🆘 Still Seeing Depleted Credits? If your credit counter still appears empty after following all the steps above and you can confirm you have unused quota on your current plan, our team can investigate and manually correct the balance if needed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix Site Audit Quota Limit Errors Fast

🔍 Understanding the Quota Error You may see a quota limit error in Site Audit — or across other Search Atlas features — even when your account dashboard shows available quota remaining. This is a common source of confusion, and the fix is straightforward once you understand why it happens. The error does not mean your overall account quota is exhausted. It means that your active Site Audit projects are collectively holding quota allocation that has not yet been released. Search Atlas reserves quota for each audit you create, whether that audit is actively crawling or sitting idle. 📊 Why Held Quota Causes Errors When you create a Site Audit project, the system pre-allocates a portion of your quota to that project based on its configured crawl size. This reserved quota counts against your available limit even if the audit has already finished or is no longer needed. As a result: - Your account summary may show remaining credits, but those credits are locked to existing audit projects. - Attempting to run a new audit, re-crawl a site, or use quota-dependent features triggers an error because no free quota is available to assign. - The issue compounds if you have multiple completed or unused audits still active in your project list. 🗑️ How to Fix It: Delete Unused Site Audits The fastest way to resolve quota limit errors is to delete Site Audit projects you no longer need. Deleting a project immediately releases its reserved quota back to your account pool, making it available for new audits and other features. 1. Log in to your Search Atlas account. 2. Navigate to the Site Audit section of the platform. 3. Open your list of existing audit projects. 4. Review each project and identify audits that are completed, outdated, or no longer relevant to your workflow. 5. Select the audit project you want to remove and click the Delete option. 6. Confirm the deletion when prompted. 7. Repeat for any additional unused audits. Once deleted, the quota previously held by those projects is freed immediately. You should be able to create new audits or use other quota-dependent features without errors. 💡 Best Practices to Avoid Future Quota Errors Keeping your Site Audit project list tidy prevents this issue from recurring. Follow these habits to stay within your quota limits: - Delete audits after actioning results. Once you have reviewed an audit's findings and made your site improvements, delete the project to free up quota for future crawls. - Avoid creating duplicate audits. If you need to re-crawl a site, consider deleting the existing audit project first rather than creating a new one alongside it. - Periodically review your active audit list. Make it a habit to remove stale or redundant projects before they accumulate and exhaust your available quota. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Fix Quota Errors During Site Audit Refresh

🧭 Overview When a site audit appears to complete successfully but the report data does not update, a crawl quota error is often the underlying cause. This article explains how to identify quota exhaustion, reduce quota consumption through crawl speed settings, and decide when manual reprocessing is the right next step. ⚠️ Recognising the Symptoms You may be dealing with a quota-related refresh failure if you notice any of the following: - The site audit progress bar reaches 100% but the report metrics do not change. - A banner or inline message states you are out of quota or have exceeded your crawl limit. - A re-crawl you triggered recently shows as complete, yet page counts, issues, or scores remain identical to the previous run. - New pages you added to the site are not appearing in the report. If you see the out-of-quota message alongside a stale report, the quota error is the blocking issue. Resolving it first is required before any data can refresh. 📊 Check Your Current Quota Usage Before making any changes, confirm how much quota you have consumed: 1. Open Site Metrics (Site Explorer) from the left sidebar. 2. Select the project for your site — in this example, destinationinspiration.com. 3. Look for the Crawl Quota or Pages Crawled indicator on the project overview. This shows pages used against your plan limit for the current billing period. 4. If the used figure is at or near your plan limit, quota exhaustion is confirmed. Quota is consumed each time the crawler processes a page. A large site, a high crawl frequency, or a fast crawl speed setting can all accelerate consumption. 🐢 Reduce Crawl Speed to Preserve Quota Lowering the crawl speed is the fastest way to reduce how quickly your remaining quota is spent. This does not cancel an in-progress crawl, but it limits consumption on future crawls within the same billing period. 1. In Site Explorer, open the project settings for your site. 2. Locate the Crawl Speed or Crawler Settings option. 3. Reduce the speed from its current value — for example, move from Fast to Standard or Slow. Each step down meaningfully reduces pages processed per hour. 4. Save the settings. Use a slower crawl speed when you need to audit a large site toward the end of a billing period, when you want to spread quota usage across multiple projects, or when your plan limit is modest relative to your total page count. 🔁 When to Use Manual Reprocessing Manual reprocessing tells the platform to re-evaluate already-crawled data without consuming additional quota for a fresh crawl. Use it in the following situations: - You have resolved technical issues on the site and want the report to reflect those fixes without a full recrawl. - The crawl completed successfully but the report display did not update, and your quota is not exhausted. - You need updated scores quickly and cannot wait for the next scheduled crawl. To trigger manual reprocessing: 1. Go to Site Explorer and open your site project. 2. Look for the Reprocess or Recalculate Report option within the project actions menu. 3. Confirm the action. The report will regenerate from the most recent crawl data without initiating a new crawl. Important: If your quota is exhausted, manual reprocessing will refresh the display but will not pull in any new pages or changes made to the site after the last crawl. A fresh crawl is needed for fully updated data, and that will only be possible once quota resets or your plan is upgraded. 🔄 Quota Reset and Plan Upgrade Options Crawl quota resets automatically at the start of each billing period. If your current period ends soon, waiting for the reset is often the simplest path. If you regularly exhaust quota before the period ends, consider the following: - Reduce crawl frequency — switch from daily to weekly scheduled crawls for stable, mature sites. - Prioritise projects — pause crawl schedules on lower-priority sites to reserve quota for critical ones. - Upgrade your plan — if your site portfolio consistently exceeds your limit, a higher-tier plan provides a larger quota allocation. ✅ Step-by-Step Resolution Summary 1. Confirm the quota error by checking the Crawl Quota indicator in your Site Explorer project overview. 2. If quota is exhausted, lower the crawl speed in project settings to conserve any remaining allocation. 3. Use manual reprocessing to refresh the report display from existing crawl data if no new crawl is needed right now. 4. Adjust crawl frequency or pause lower-priority projects to prevent recurrence before your quota resets. 5. If the data must be fully up to date before your quota resets, consider upgrading your plan. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix Site Audit Quota Errors With Available Credits

🧭 Overview You may encounter quota limit errors when running a Site Audit even though your quota display shows available credits. This is a known issue caused by reserved quota tied to existing audits. Old or completed audits can hold quota allocations in the background, preventing new operations from running — even when your dashboard shows credits remaining. This article explains why this happens and walks you through the steps to resolve it. ❓ Why This Happens Site Audit reserves a block of quota when an audit is created. These reservations are not always released automatically when an audit finishes or is no longer in active use. As a result: - Your available quota counter may show a positive number of credits. - But the system still treats those credits as committed to existing audits, blocking new operations. - Any attempt to run a new audit, re-crawl a site, or use quota-dependent features triggers an error. The fix is to delete old or unused audits to release the reserved quota back to your account. 🔍 Step 1 — Check Your Existing Site Audits 1. Navigate to the Site Audit section of the platform. 2. Review the list of all audits associated with your account. 3. Identify audits that are completed, outdated, or no longer needed. Pay attention to audits with large crawl limits, as these reserve the most quota. 🗑️ Step 2 — Delete Old or Unused Audits 1. Click on the audit you want to remove. 2. Open the audit's options or settings menu. 3. Select Delete and confirm the action. 4. Repeat this process for each old or unused audit until you have removed all non-essential entries. Important: Deleting an audit is permanent. Make sure you no longer need the historical data before deleting. ✅ Step 3 — Verify Your Quota Has Been Released 1. After deleting the old audits, refresh your browser. 2. Check your quota display to confirm the available credits have updated. 3. Attempt to run your Site Audit or the feature that was previously failing. In most cases, the operation will succeed immediately after the reserved quota is released. If the quota counter does not update within a few minutes, try logging out and back in, then check again. ⚠️ Step 4 — If the Error Persists If you have deleted old audits and the quota error continues, consider the following: - Check other quota-consuming features. Quota may also be reserved by other tools connected to your account. Review usage across all active features. - Wait a few minutes. Quota releases may take a short time to propagate across the system. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix Site Audit Report Quota Limit Errors

Overview When generating reports in Site Audit, you may see an error indicating you have hit a quota limit. This article explains what this error means and what to do next. What Is a Quota Limit Error in Site Audit? A quota limit error in Site Audit indicates that your account has reached a usage limit associated with your current subscription plan. This may involve your plan's overall report or crawl allowances, or your AI credit balance. Once a limit is reached, new report requests may be blocked until the limit is addressed. What to Do When You See This Error Because quota limit errors can relate to different parts of your account — such as AI credits or plan-level crawl and report allowances — the exact resolution depends on your specific situation. A support agent can review your account directly, identify which limit has been reached, and advise on the correct next steps, such as adjusting your plan or credit balance. What to Have Ready When You Contact Support To help the team resolve your issue as quickly as possible, please have the following information ready before reaching out: - Your account email address associated with the Search Atlas subscription. - The name of the Site Audit project where the error occurred. - The exact error message displayed when the quota limit error appeared. - The date and approximate time when you first encountered the error. - Any recent changes to your plan, usage, or billing that may be relevant. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Site Audit Quota Visibility and Display Issues

Overview If you open your account's usage or quota section and do not see a Site Audit line item, this is not necessarily a bug. Site Audit quota visibility depends on your current plan. This article explains what to check and how to add a Site Audit quota to your subscription if you need one. Why Site Audit Quota May Not Appear Not all plans include a standalone Site Audit quota. If your current plan does not include Site Audit as a separately allocated entitlement, no Site Audit usage line will appear in your account's usage section. This is expected behavior and does not indicate a technical problem. How to Check Whether Your Plan Includes a Site Audit Quota 1. Open the top-right avatar menu and click Billing (the Billing page). Look for a list of your current plan's included features or entitlements. 2. Look for a Site Audit entry. If Site Audit is listed as part of your plan with a defined limit, it should be reflected in your usage view once activity has occurred. If it is not listed, your plan does not currently include a standalone Site Audit allocation. How to Add or Upgrade a Site Audit Quota 1. Navigate to the Billing page by clicking the top-right avatar menu and selecting Billing within the Search Atlas platform. 2. Review available plan options or add-ons. Look for plans or add-ons that list Site Audit as an included or upgradeable feature. 3. Select the plan or add-on that includes Site Audit and complete the upgrade or purchase process. Once your subscription is updated, your Site Audit allocation will be reflected in your account. 4. If you do not see an option to add a Site Audit quota from your billing settings, or if you are unsure which plan to choose, contact the support team directly for guidance on the right option for your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix Site Audit, JS Rendering, and Credit Errors

🔍 Overview This article covers four common issues Search Atlas customers run into: a Site Audit showing 0 crawled pages, JS Rendering appearing enabled on a Starter plan, article generation failing despite available credits, and OTTO SEO showing a Disengaged status. Each section explains why the issue happens and the steps to resolve it. 📊 Site Audit Shows 0 Crawled Pages If your Site Audit completes but shows 0 crawled pages, or appears stuck for many hours, one of the following is likely the cause. JS Rendering is slowing the crawl significantly. When JS Rendering is enabled, crawls run approximately 19 times slower than a standard crawl. A site with a modest crawl budget can take 13–31 hours to finish. This is expected behaviour, not a failure — the crawl is still running in the background. What to do: 1. Go to OTTO SEO and open your Site Audit settings. 2. Check whether JS Rendering is toggled on. 3. If you do not specifically need JavaScript rendering for your site, turn it off and re-run the crawl. The audit will complete much faster. 4. If JS Rendering is required, allow up to 31 hours for the crawl to finish before assuming it is stuck. 5. If the crawl remains at 0 pages after 31 hours with JS Rendering off, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. ⚙️ JS Rendering Appears Enabled on a Starter Plan JS Rendering is a feature available on higher-tier plans. If you are on a Starter plan and see JS Rendering toggled on inside your Site Audit settings, this is a display issue — the toggle may appear active but the feature does not run at the crawl level on your plan. What to do: 1. Navigate to your Site Audit settings within OTTO SEO. 2. Manually toggle JS Rendering off, then save your settings. 3. Re-run the Site Audit to confirm pages are crawled correctly. 4. If the toggle cannot be changed or the problem persists, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. If you need JS Rendering as a core part of your workflow, consider upgrading your plan. You can review plan options from your account settings. 💡 Cannot Generate Articles Despite Having Credits Seeing an error when generating articles — even though your credit balance shows available credits — is usually caused by one of three things: a temporary sync delay, a session issue, or credits being allocated to a different workspace. What to do: 1. Refresh your browser and navigate back to Left sidebar → Content → Content Genius (What are we writing today?). 2. Check that you are in the correct workspace — credits are workspace-specific. Switch workspaces from the top of the left sidebar if you manage more than one. 3. Try generating a single article rather than multiple at once to rule out a bulk-request error. 4. Log out and log back in to force a session refresh, then attempt article generation again. 5. If the error message references a specific credit type (for example, AI words vs. article credits), confirm which credit pool applies to the article type you are generating. Different content tools within Content may draw from different credit pools. 6. If none of the above resolves the issue, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team — share a screenshot of the error message to speed up the resolution. 🚀 OTTO SEO Shows "Disengaged" Status An OTTO Disengaged status means OTTO is not actively applying or monitoring optimisations for the connected site. This can happen after a plan change, a site reconnection, or if OTTO was manually disengaged previously. What to do: 1. Open OTTO SEO → All Sites (SEO Automation) from the left sidebar. 2. Select the site that shows Disengaged. 3. Look for the Engage OTTO button on the site dashboard and click it. 4. Confirm the engagement prompt if one appears. 5. Wait a few minutes, then refresh the page to verify the status has changed to Active. 6. Re-run your Site Audit after re-engaging OTTO so that suggestions and deployed changes are reported accurately. Note: If OTTO was disengaged during a period when JS Rendering was active, some page titles or deployed changes may have been misreported. Re-running the audit after re-engaging resolves this display inconsistency. 🔄 Quick Troubleshooting Reference - Crawl stuck or slow: Disable JS Rendering and re-run, or wait up to 31 hours if JS Rendering is needed. - JS Rendering toggle on Starter plan: Turn it off manually and re-run the audit. - Article credit error: Check workspace, refresh session, confirm correct credit pool. - OTTO Disengaged: Click Engage OTTO, then re-run the Site Audit. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix Site Auditor and OTTO Quota Conflicts

🔍 What Is This Error? When you try to activate a new site in OTTO, you may see a quota limit error related to Site Auditor — even if you still have available OTTO slots. This happens because OTTO must attach to an existing Site Auditor project for the same domain. If the domain doesn't already have a Site Auditor project and your Site Auditor project quota is full, the OTTO activation will be blocked, regardless of how many OTTO slots remain. In short: OTTO slots and Site Auditor project slots are two separate quotas, and both must have availability for a new OTTO site activation to succeed. ⚠️ Common Causes - Orphaned Site Auditor projects: You may have old Site Auditor projects from sites that are no longer active in OTTO. These still count against your quota. - Quota display lag: In some cases, the Site Auditor quota counter may show an incorrect number on first load (for example, 0/4) before updating to the correct value after a page refresh. - Sites removed from OTTO but not from Site Auditor: Deleting or freezing an OTTO site does not automatically remove its associated Site Auditor project. ✅ How to Fix the Conflict 1. Check your Site Auditor quota. Go to Left sidebar → OTTO SEO → All Sites (SEO Automation) (URL: /seo-automation-v3) and review your active and frozen sites. Note the total number of sites currently using OTTO. 2. Identify unused Site Auditor projects. Navigate to the Site Auditor section of your platform and look for projects tied to domains that are no longer active or relevant. These are the most common cause of quota conflicts. 3. Delete unnecessary Site Auditor projects. Remove any Site Auditor projects you no longer need. Each deletion frees up one slot in your Site Auditor quota. 4. Refresh the page. After deleting projects, refresh your browser. The quota counter can lag on first load — a refresh ensures the display reflects the correct available slots. 5. Retry the OTTO site activation. Return to OTTO SEO and attempt to add your site again. If your Site Auditor quota now has an open slot, the activation should complete successfully. 💡 Tips to Avoid This Issue in the Future - Audit your Site Auditor projects regularly. Keep only the projects you actively use so you always have headroom to add new OTTO sites. - Freeze instead of delete when possible. If you want to pause an OTTO site temporarily, use the Freeze option. This suspends OTTO activity but keeps the site in your account without consuming an active slot unnecessarily. - Understand your plan limits. Check your current plan to know exactly how many Site Auditor projects and OTTO sites are included. Upgrading your plan is the fastest way to increase both quotas if you manage a large number of sites. ❓ Frequently Asked Questions I deleted an OTTO site — why is my Site Auditor quota still full? Removing a site from OTTO does not automatically delete its Site Auditor project. You need to manually delete the associated Site Auditor project to free up that quota slot. My quota shows 0 available slots but I just deleted a project. What should I do? This is a known display lag. Refresh the page and the counter should update to reflect the correct number of available slots. Can I have more Site Auditor projects than OTTO sites? Yes. Site Auditor projects and OTTO site activations are managed independently. You can run Site Auditor projects on domains that are not connected to OTTO. 🆘 Still Need Help? If you have followed the steps above and are still seeing the quota error, or if your quota counts appear incorrect after a page refresh, our team is ready to investigate. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.