🔍 Overview
Some customers experience a persistent black gradient overlay on their Website Studio site, or have questions about their credit quota after encountering issues in the editor. Because both of these problems require backend investigation, our support team will need to look into your account directly to resolve them.
🧭 How to Access Website Studio
- Log in to your Search Atlas account.
- In the left sidebar, click Website Studio.
- Select the site and page where the overlay issue appears.
⚙️ About the Persistent Overlay Issue
If you are seeing a black gradient overlay that keeps reappearing on your Website Studio page even after you attempt to remove it, this is a known issue that requires backend investigation. Attempting additional edits to work around it may not resolve the problem and could complicate the investigation.
🛠️ What to Do
Because this issue requires a technical specialist to investigate the underlying data for your page, there are no self-serve steps that are guaranteed to resolve it. To get this fixed as quickly as possible, please have the following information ready when you contact support:
- The name of the affected site and the specific page where the overlay appears.
- The exact steps you took before the overlay appeared or reappeared (for example, whether you duplicated a page or used an AI-powered edit).
- Any error messages you saw, including the exact wording and when they appeared.
- The approximate date and time the issue started.
- Whether your credit balance appears to have been affected, and if so, how many credits you believe were incorrectly deducted.
📊 About Credit Quota Concerns
If you believe your credit balance was affected as a result of failed or repeated fix attempts in Website Studio, our team can review your account and assess whether a quota adjustment is appropriate. Please include the details listed above when you reach out so the review can be completed efficiently.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.