🔍 Overview
If your Website Studio booking or contact form is not showing a confirmation message, not sending notification emails, or not recording submissions after a user clicks Submit, our team is aware of issues affecting form submission and confirmation messaging in Website Studio. This article explains what to expect and how to get help.
⚠️ About This Issue
Booking form submission failures and missing confirmation messages in Website Studio are known to occur. Because this is a backend issue, the root cause and resolution require investigation by our technical team on a per-account basis. There is no guaranteed self-serve fix at this time.
📋 What to Have Ready When You Escalate
To help our team investigate and resolve your issue as quickly as possible, please have the following information ready before reaching out:
- Your project or page name in Website Studio where the form is located
- The exact symptoms you are seeing — for example, whether the form shows no confirmation message, shows a success message but no email is received, or shows an error on submission
- Whether the page was AI-generated or built manually
- The approximate date and time when the issue first occurred or when a specific failed submission happened
- Any error messages displayed on screen, copied verbatim
✅ What a Correctly Working Form Should Do
Once the issue is resolved, your form should display a confirmation message to the visitor immediately after they click Submit, and you should receive a notification at your configured destination. If either of these is missing, the issue has not yet been fully resolved and should be escalated.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.