🔍 Overview
If you purchased an annual Search Atlas plan but are seeing monthly charges on your statement or dashboard, your subscription may have been misconfigured at the time of purchase. This article explains why this happens, what to expect, and how to get it resolved fast.
⚠️ Why This Happens
In some cases, an annual plan can be set up incorrectly in our billing system. Common causes include:
- A trial flag remaining active after the plan was purchased, causing the system to revert to monthly billing logic.
- The base plan price being set incorrectly, resulting in a monthly rate being charged instead of the discounted annual rate.
- An add-on charge being applied separately on a monthly cycle even though the core plan is annual.
- The billing dashboard displaying a monthly renewal date instead of your true annual renewal date, making it appear as though you are on a monthly plan.
These are known issues our engineering team has addressed, and our support team can correct affected subscriptions directly.
📋 How to Check Your Current Billing Setup
Before reaching out, gather the following information so the correction can be made quickly:
- Log in to your Search Atlas account and open the top-right avatar menu → Billing → Plans & Top-ups page.
- Note the plan label shown on the Plans & Top-ups page (e.g., "PRO Plan Subscription") along with the billing amount (e.g., $0.00/yr).
- Check the renewal date displayed — it should reflect a date roughly 12 months from your purchase date.
- Review your recent charges and note any amounts that appear to be monthly rather than the expected annual or monthly-instalment rate.
- Take a screenshot of the billing page and any charge amounts you want to dispute — this speeds up the correction process.
✅ What a Correct Annual Plan Looks Like
When your annual plan is configured correctly, you should see:
- Your plan label shown on the Billing → Plans & Top-ups page (e.g., "PRO Plan Subscription") with the billing amount displayed as a yearly rate (e.g., $0.00/yr).
- A renewal date set approximately 12 months from your original purchase date.
- A single charge reflecting the annual price (paid upfront) or clearly labelled monthly instalments if you are on an annual-billed-monthly arrangement.
- No duplicate or extra add-on charges running on a separate monthly cycle.
- Correct quota reset dates aligned with your billing cycle.
🛠️ How to Get Your Subscription Corrected
Our support team can manually correct a misconfigured annual subscription, remove incorrect charges, and ensure your renewal date and pricing reflect what you originally purchased. Follow these steps:
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Open Search Atlas and locate the chat widget in the bottom-right corner of the platform.
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Type human teammate to be connected with a member of our team.
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Provide the following details in the chat:
- The plan name you purchased (e.g., Growth Annual).
- Your purchase date or approximate sign-up date.
- The incorrect charge amount and the date it appeared.
- A screenshot of your Billing page if available.
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A teammate will review your account, correct the subscription configuration, and confirm the fix with you in chat.
Important: Do not cancel your subscription before speaking with support. Cancelling may remove access to your data and make the correction more complex.
💡 Frequently Asked Questions
Will I receive a refund for the incorrect monthly charge?
Our team will review the charges on your account. If an incorrect amount was billed, a refund or credit adjustment can be applied. Your support teammate will confirm what is possible for your specific situation.
How long does the correction take?
Most subscription corrections are completed during the same chat session. Complex cases involving refunds may take 1–3 business days to fully process.
Will my access or data be affected during the correction?
No. Correcting your plan configuration does not interrupt your access to Search Atlas or affect any of your projects and data.
My dashboard shows a monthly billing date even though I'm on an annual plan — is that a bug?
Yes, this was a known display issue that has been fixed. If you are still seeing an incorrect date, contact support and a teammate can verify your true renewal date and correct the display on your account.
📞 Need Immediate Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.