Overview
When publishing content from Content Genius to a WordPress site, you may encounter issues such as Search Atlas reporting a successful publish but the page content not appearing correctly in WordPress, or duplicate service-area and location pages appearing on your site. These are known areas where WordPress sync, Gutenberg block handling, and duplicate location page creation can go wrong.
What to Have Ready Before Escalating
Because these issues require investigation on the backend, please gather the following information before reaching out to our team:
- The name of the affected project in Content Genius
- The URL(s) of the WordPress page(s) affected (including any duplicate pages)
- The exact error message or behavior you observed (e.g., a success notification followed by no visible change, a block recovery prompt in WordPress, or multiple pages created for the same location)
- The approximate date and time when the publish action was triggered
- Whether the issue occurred during a single publish or a bulk publish job
- Any WordPress plugins that may interact with the REST API or the Gutenberg editor (e.g., caching plugins, redirect plugins, or custom post type plugins)
What to Expect
Our team will review the sync logs for your project, identify whether the issue relates to WordPress REST API communication, Gutenberg content serialization, or duplicate post creation from retried publish jobs, and work with you to resolve it. You do not need to manually edit WordPress block markup or delete duplicate pages before speaking with us, as doing so may make it harder to diagnose the root cause.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.