💰 Refund for Charge After Cancellation

🛑 Verify and Cancel Your Active Subscription

First, confirm that all subscriptions are fully cancelled in the dashboard. An active subscription will continue to bill until it is explicitly cancelled.

1. Log in to your Search Atlas account.
2. Open the Billing page by clicking your Avatar (top-right) → Billing → Services (https://dashboard.searchatlas.com/billing).
3. Review the list under Active Services.
4. For each service you want to stop, click Cancel and confirm the cancellation.
5. After cancelling, the service should move to Cancelled Services and no further invoices will be generated.

🧾 Locate the Charge You Want Refunded

Find the invoice for the charge that occurred after you cancelled.

1. In the Billing page, switch to the Invoices tab.
2. Identify the invoice date, amount, and invoice number (e.g., #76230).
3. Download or note the invoice details — you will need the invoice number when you contact support.

💬 Request a Refund via Live Chat

Refunds are reviewed and processed by our specialized billing team. The fastest way to start the process is through the in‑app chat.

1. Open the chat widget in the bottom‑right corner of the platform.
2. Type human teammate to be connected with a member of our team.
3. Provide the invoice number, the amount charged, and a brief explanation (e.g., "I cancelled on [date] but was charged on [date]").
4. The agent will verify the cancellation timestamp and, if the charge was made after cancellation, submit a refund request on your behalf.

⏱️ Refund Timeline and Confirmation

Once the refund is approved, you will receive a confirmation message in the chat with the following details:

• Refund Amount — the full amount charged after cancellation.
• Refund Method — original payment method (credit card, PayPal, etc.).
• Expected Timeframe — refunds typically reflect within 5–10 business days depending on your bank or card issuer.

The agent will also confirm that the subscription remains cancelled so no future charges occur.

🔍 Common Scenarios Covered

• Charge appeared after you cancelled via the Billing > Services page.
• Account showed as active even though you believed it was closed.
• Trial ended and converted to a paid plan after you cancelled.
• Top‑up or add‑on subscription was not cancelled along with the base plan.
• Switching to a company account and the old personal subscription billed again.

✅ Quick Checklist Before You Chat

• All services show as Cancelled in Active Services.
• You have the invoice number and amount ready.
• You know the date you cancelled and the date of the unwanted charge.

Additional Notes

If invoice status is Failed or Cancelled, no refund is needed — the pending authorization will drop off within 3–5 business days. A charge after cancellation is often a failed collection attempt, not a successful payment.