What Support Channels Does Search Atlas Offer?
Search Atlas provides customer support exclusively through the live chat widget built into the platform. There is no phone number, no video call option, and no external email address for customer support.
This single-channel approach lets our team respond quickly, keep a clear record of your conversation, and share screenshots, links, and step-by-step instructions directly in the chat — making it faster and more effective than a phone or video call.
How to Reach a Human Teammate via Chat
- Log in to your Search Atlas account.
- Look for the chat widget in the bottom-right corner of the platform.
- Click the widget to open the chat window.
- Type human teammate and send the message.
- You will be connected with a member of our support team.
Our team is available to help with account questions, technical issues, billing, and anything else you need.
Why Chat Support Works Better Than Phone or Video
- Instant written record: You get a full transcript of the conversation you can refer back to at any time.
- Faster sharing: Agents can send you direct links, screenshots, and formatted instructions that would be impossible to share clearly over a call.
- No hold times: You do not need to wait on hold. Send your message and continue working while our team prepares a response.
Tips for Getting Help Faster
- Describe the issue clearly: Include what you were trying to do, what happened, and what you expected to happen.
- Share the URL: Copy and paste the page address from your browser so the agent can navigate straight to the right area.
- Attach a screenshot: A screenshot of any error message or unexpected behaviour helps the team diagnose the issue immediately.
- Mention your workspace: If you manage multiple projects or client accounts, let the agent know which one is affected.
Explore Self-Service Resources
Before opening a chat, you may find your answer faster in one of these resources:
- Knowledge Base: Browse step-by-step articles covering every feature in Search Atlas.
- SEOTheory Community: Connect with other Search Atlas users, share tips, and ask questions. Access it from within the platform.
- Training Sessions: Explore guided training sessions available directly inside the platform.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.